Dione Marshall
Bandiana,Victoria
Summary
Experienced with managing front desk activities and maintaining welcoming atmosphere for clients. Utilizes strong organizational skills and attention to detail to streamline office operations. Knowledge of effective communication techniques and customer service principles to enhance visitor experiences.
Overview
8
8
years of professional experience
Work History
Receptionist / Body Piercer
Twin City Tattoo & Body Piercing
08.2023 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
Business Manager
OzCar
03.2021 - 08.2023
- Improved operational workflows by identifying areas of inefficiency and implementing appropriate solutions.
- Increased overall team productivity by fostering a positive work environment and providing effective leadership.
- Communicated with customers and vendors positively with particular attention to problem resolution.
- Negotiated contracts with suppliers and vendors, securing favorable terms for the company while maintaining strong relationships.
- Oversaw financial operations, maintaining accurate records and ensuring compliance with industry regulations.
- Assisted with hiring process and training of new employees.
- Managed cross-functional teams, ensuring timely completion of projects within budget constraints.
Hospitality Worker
KFC Restaurant
09.2017 - 03.2021
- Performed general cleaning by sweeping and mopping floors, washing dishes and emptying trash.
- Prepared food and beverages and verified adherence of quality and safe food-handling standards.
- Reduced risks by maintaining clean and organised work environment.
- Collaborated with team members to consistently deliver high-quality service in a fast-paced environment.
- Processed payments with focus on accuracy and correct cash-handling procedures.
- Delivered excellent customer service to support company reputation and patron satisfaction.
- Enhanced guest satisfaction by providing exceptional customer service and promptly addressing concerns.
- Trained new staff members on proper customer service and hospitality policies.
Education
VCAL - Intermediate
Wodonga TAFE
Wodonga, VIC11.2019
Skills
- Financial management
- Customer service
- Documentation and reporting
- Customer relationship management
- Decision-making
- Negotiation
- Team building and leadership
- Budget creation
- Business administration
- Customer retention
- Process improvement
- Risk assessment and management
- Staff training
Timeline
Receptionist / Body Piercer
Twin City Tattoo & Body Piercing
08.2023 - Current
Business Manager
OzCar
03.2021 - 08.2023
Hospitality Worker
KFC Restaurant
09.2017 - 03.2021
VCAL - Intermediate
Wodonga TAFE
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