Dionisia Tsoukalas
Port Melbourne,VIC
Summary
Demonstrated ability to communicate and engage with diverse clients from all backgrounds in a non-judgemental, respectful, and non-discriminatory manner, including via telehealth platforms. Skilled in telehealth triage and the ability to gather pertinent clinical information to assess a client’s mental state, identify immediate needs, and determine current or historical risks, including escalation where there is imminent danger. Experienced in liaising and working collaboratively with a range of stakeholders, including family members, mental health clinicians, psychiatrists, psychologists, social workers, and community health professionals, to ensure coordinated, person-centred care that best meets everyone’s needs in both virtual and clinical settings.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Crisis Intervention Specialist/ Wellbeing Support Clinician
Montu
09.2024 - Current
- Working from home and mental health support for agents and the nursing clinic which include patients and staff.
- Conduct outbound calls to patients to assess risk and provide mental health support.
- Review incoming calls to evaluate patient needs and determine appropriate next steps.
- Deliver education sessions focused on managing escalated patients and de-escalation techniques.
- Facilitate debrief sessions for agents following challenging or distressing calls to provide emotional support.
- Collaborate across the organisation to improve patient management processes and provide staff education.
- Advocate for patients to ensure the best possible outcomes for their mental health and wellbeing.
Intake and Assessment Officer
Northwestern Melbourne Primary Health Network
04.2024 - 09.2024
- Working in a hybrid role, taking call and providing intake and assessment for Head to Health and Care In Mind.
- Answer incoming calls from GPs, consumers, and other health professionals via the Head to Health and Care In Mind intake lines.
- Conduct comprehensive telephone intake assessments (IAR) to determine client needs and appropriate service pathways.
- Provide information, guidance, and support to GPs, clinicians, clients, and other stakeholders.
- Collaborate with service providers to offer advice and counselling, ensuring clients are referred to the most suitable programs and supports for their individual needs.
- Triage incoming referrals via phone and email, assessing urgency, identifying risk factors, and prioritising responses accordingly.
Counsellor
Beyond Blue
08.2022 - 02.2024
- Working from home autonomously. Providing phone counselling as well as live chat for Beyond Blue support services.
- Online counselling, active listening, empathy and support to individuals requiring help or direction.
- Call topics included grief, relationships, domestic violence – both victim and perpetrators, mental health issues, anxiety, depression and adults struggling to deal with children.
- Management of individuals in crisis and experiencing suicidal ideation.
- Use of de-escalation techniques and management of safety plans.
- Use of different care models including recovery care model.
- Counselling involving brief single session and brief intervention.
- Counselling people of all walks of life, gender and sexual orientation to manage issues in the here and now and come with ways to move forward in the moment.
Counsellor and Social Media Moderator
On The Line (Now Lifeline)
05.2021 - 05.2022
- Working from home autonomously. Providing phone counselling for On The Line and acting as online social media moderator for Beyond Blue.
- Provide online counselling, active listening, empathy, and emotional support to individuals seeking help or direction.
- Manage a wide range of call topics including grief, relationship issues, domestic violence (both victims and perpetrators), mental health concerns, anxiety, depression, and parenting challenges.
- Support individuals in crisis, including those experiencing suicidal ideation, through risk assessment and crisis intervention.
- Apply de-escalation strategies and collaboratively develop safety plans to ensure client wellbeing.
- Utilise various therapeutic frameworks, including the Recovery Care Model and solution-focused approaches, to guide interventions.
- Conduct triage of incoming calls when required, particularly during low staffing periods, to prioritise urgent needs.
- Monitor and moderate Beyond Blue online community posts to identify individuals requiring additional support and initiate appropriate outreach.
Access and Referral Clinician
South Eastern Melbourne Primary Health Network Ltd (SEMPHN)
10.2020 - 03.2021
- Working from home autonomously. Providing navigation and service information, as well as conducting counselling and triage, to direct clients to the best available mental health service for their needs.
- Answer incoming calls from GPs, consumers, and other health professionals via the Head to Help Hotline and Access and Referrals Intake Line.
- Triage incoming referral calls and emails, assessing urgency, identifying risk factors, and determining appropriate pathways for support.
- Collaborate with service providers to offer advice and brief counselling, assisting clients in finding the most suitable referrals, programs, and outcomes for their individual needs.
- Allocate clients to relevant mental health services within the South Eastern district, and provide comprehensive written and verbal assessment summaries to the appropriate hubs or associated providers.
- Offer support, information, and guidance to distressed parents, consumers, and stakeholders to help them navigate the South Eastern mental health system effectively.
- Facilitate training and education sessions for new and existing staff, focusing on improving efficiency, communication, and effective use of SEMPHN software and processes.
Registered Psychiatric Nurse
Swing shift Nursing Agency
10.2018 - 10.2020
- Working across a broad range of hospitals and in-patient units. Nursing clients on a one-on-one basis (‘specialling’) including children, adolescents and adults, with various mental disorders and from diverse socio-economic backgrounds.
- Manage clients within a secure, low-stimulus environment to reduce distress and prevent escalation.
- Demonstrate sound clinical judgment in determining when to engage or disengage with highly unwell patients, maintaining safety and therapeutic boundaries.
- Provide a calm and empathetic presence, offering active listening and emotional support when appropriate to promote trust and de-escalation.
Mental Health Professional
Medibank
06.2020 - 09.2020
- Working from home autonomously, conducting triage for individuals throughout NSW.
- Conduct rapid and comprehensive assessments to determine presenting issues and risk factors.
- Identify, evaluate, and manage risks to ensure client and community safety.
- Liaise and collaborate with key stakeholders, including GPs, school counsellors, psychiatrists, in-patient nurses, and family members, to coordinate care.
- Refer clients to appropriate services and maintain ongoing communication to support continuity of care.
- Accurately document all assessments, planning, and outcomes, and provide relevant documentation to associated services.
- Adhere to all protocols and legislative requirements, including mandatory reporting obligations when working with families, children, and adolescents in NSW.
Registered Psychiatric Nurse
Thomas Embling Forensic Care Hospital
04.2010 - 10.2018
- The Acute Care Program is directed primarily towards patients from the criminal justice system who need psychiatric assessment and/or acute/sub-acute care and treatment. Most patients are received from the Magistrates' Courts and state prisons. Patients in the Acute Care Program generally consist of people detained by virtue of mental impairment, and remanded and sentenced prisoners with serious mental illness in need of inpatient treatment.
- Assisted in the training and professional development of first-year nurses, providing guidance and clinical support.
- Acted in a preceptorship role for student nurses, fostering skill development and adherence to clinical standards.
- Dispensed and administered medications in accordance with clinical protocols and patient care plans.
- Monitored and reviewed blood results to support safe pharmacological management.
- Facilitated pharmacological stabilisation for patients admitted from Melbourne Assessment Prison.
- Managed interactions with dangerous, violent, or acutely mentally unwell patients using de-escalation and behavioural management techniques.
- Maintained a calm, structured environment to prevent escalation and ensure the safety of patients and staff.
- The departments I worked in were:
- Bass - a 20-bed male, sub-acute unit in a highly secure environment
- Barossa – a 10-bed acute care unit, housing high security patients
- Argyle and Atherton Units – both were 15-bed units, housing male patients in an acute highly secure setting
- Daintree – a 20-bed mixed gender rehabilitation unit
Associate Nurse Unit Manager
Ramsay Health Care
01.2002 - 11.2009
- Over the following eight years, I worked as a Registered Nurse and Mental Health Nurse within a 15-bed adolescent inpatient mental health unit, developing advanced clinical, therapeutic, and leadership expertise with this specialised cohort.
- Provided acute and ongoing mental health care to adolescents, with a strong focus on safety, engagement, and therapeutic rapport.
- Undertook extensive professional development and specialist training to deepen clinical knowledge of adolescent mental health presentations.
- Administered medications and delivered Dialectical Behaviour Therapy (DBT)–informed interventions, education sessions, and group programs.
- Delivered individual counselling, family therapy, and case management, with a strong emphasis on patient advocacy.
- Progressed to Grade 3 / Associate Nurse Unit Manager, leading shifts and overseeing patient flow, staff allocation, and clinical decision-making.
- Supported staff through debriefing, coaching, and guidance in managing complex and high-risk presentations.
- Acted in the Nurse Unit Manager role as required, undertaking unit leadership, operational oversight, and managerial responsibilities.
- Managed new admissions processes, completed comprehensive clinical documentation, and coordinated unit rosters.
- Provided medication education and served as a member of the hospital Medication Committee.
- Delivered clinical supervision and participated in recruitment, interviewing, and performance management of staff.
- Led unit initiatives to record, format, and produce DBT educational materials for staff training in collaboration with the Lead Adolescent Psychiatrist.
Registered Nurse
St Vincents Health
01.1999 - 12.2001
- I completed my graduate nursing year across acute medical and inpatient mental health settings, forming a strong foundation in both physical and psychiatric care.
- Six months in a general medical and stroke unit, developing skills in wound management, stoma care, PEG feeding, tracheostomy care, oxygen therapy (including nasal cannulas), and comprehensive basic nursing care.
- Six months in an acute adult inpatient mental health unit, followed by a further two years in the same service within a 40-bed unit across multiple wards.
- Conducted mental health assessments, mental state examinations (MSEs), and comprehensive risk assessments for acute presentations.
- Completed detailed clinical documentation and progress notes in high-acuity environments.
- Performed venepuncture, administered medications, and provided psychoeducation to patients and families.
- Managed acutely unwell patients with a strong focus on de-escalation, safety, and prevention of escalation or deterioration.
Education
Post Graduate Degree in Advanced Clinical Nursing - Psychiatric Stream
Melbourne University
01.2001
Bachelor of Nursing - undefined
Deakin University
01.1999
Skills
EMR
- Risk evaluation
- Professional boundaries
- Verbal de-escalation
- Substance abuse awareness
- Behavioral management
- Crisis assessment
- Suicide prevention
- Referral networking
- Interpersonal relationships
- Empathy display
- Remote support provision
- Child and adolescent development
- Mental health
- Telehealth nursing
- Crisis handling
- Reflective listening
- Documentation skills
- Youth engagement
- Patient confidentiality
- Resource navigation
- De-escalation techniques
- Mental health assessment
- Safety planning
- Inbound call management
- Grief counseling
- Hotline management
- Referral coordination
- Disaster response
- Eating disorders
- Peer support
- Alliance building
- Domestic violence response
- Trauma-informed care
- Teamwork
- Problem-solving
- Time management
- Problem-solving abilities
- Multicultural counseling
- Multitasking
- Multitasking Abilities
- Reliability
- Excellent communication
- Vulnerability assessment
- Team collaboration
- Organizational skills
- Active listening
- Effective communication
- Adaptability and flexibility
- Decision-making
- Certified in CPR/AED
- Electronic health records
- Client advocacy
- Self motivation
- Clinical documentation
- Behavior management
- Interpersonal skills
- Analytical thinking
- Conflict resolution
- Motivational interviewing
- Intervention planning
- Cognitive behavioral therapy
- Basic life support for health care providers (BLS)
- Crisis management
- Trauma informed care framework
- Written communication
- Clinical quality improvement
- Continuous improvement
- Time management abilities
- Interpersonal communication
- Professionalism
- Relationship building
- Teamwork and collaboration
- Child protection
- Non-violent resolutions
- Crime prevention
- Boundary setting
- Behavioral health
- Language proficiency
- Resilience building
- Psychological first aid
- Family dynamics
- Legal compliance
- Training delivery
- Self-care practices
- Multicultural sensitivity
- Client confidentiality
- Nonviolent communication
Certification
- Certificate of Preceptorship in Psychiatric Nursing, Melbourne University (2006)
- Certificate in Impact Leadership, Proteus Education & Training (December 2007)
- Diploma of Business, Proteus Education & Training (January 2008)
- Certificate in Adolescent Counselling, Monash University (2009)
Accomplishments
- Internal Instructional Cards - Guru Cards Developed and authored new Guru Cards for PTX agents across the Call Centre and Clinic, providing clear, step-by-step guidance on the role of the Crisis Intervention Team and how to raise wellbeing and welfare checks. Working closely with IT and internal stakeholders, I helped design and implement macros and follow-up email templates, as well as escalation workflows using side tickets and Slack notifications, ensuring agents could efficiently access clinical support and escalate concerns appropriately to our team.
- Designed and implemented a Crisis Intervention Matrix for the Crisis Intervention Team By using Excel on a Google-based platform to monitor and track patient presentations, referral sources, clinical needs, interventions, and outcomes. This system provided real-time visibility of call and email volumes, case allocation, service demand across the organisation, and follow-up pathways, supporting effective clinical oversight, accountability, and service planning.
Affiliations
- Australian Nursing & Midwifery Federation
- Nurses Board of Victoria
- Australian College of Mental Health Nursing
- Child and Adolescent Mental Health
- Journal of Child and Adolescent Psychiatric Nursing
- International Journal of Forensic Mental Health
CONFERENCE
- World Congress of the World 2009 Federation for Mental Health with the cooperation of the Society of Preventive Psychiatry and the Hellenic Psychiatric Association 2nd - 6th September 2009, Athens, Greece
- ESCAP Conference European Society of Child & Adolescent Psychiatry 22nd - 26th August. 2009 Budapest, Hungary.
- Conference 17th World Congress of the International Association for Child and Adolescent Psychiatry and Allied Professions, Melbourne, Australia September 10-14, 2006
- Conference ASTSS -12th Annual Conference Australasian Society for Traumatic Stress Studies Perth, Australia 2005
TRAINING
- Basic Life Support for Babies and Adolescents 15th July 2009 Conducted by Ambulance Victoria
- Dual Diagnosis Training Certificate of Completion - Introduction to Dual Diagnosis 10th June & 17th June 2009 Conducted by Psychiatric Disability Services of Victoria Inc. (VICSERV)
- CASA Workshop Certificate of Participation - Responding to Sexual Assault Level 2 2 June 2009 Conducted by CASA Victoria
- Dual Diagnosis Training Certificate of Completion - Introduction Screening and Assessment in Dual Diagnosis, 20th May 2009 Conducted by Psychiatric Disability Services of Victoria Inc. (VICSERV)
- CASA Workshop Certificate of Participation - Responding to Sexual Assault Level 1 31 March 2009 Conducted by CASA Victoria
- Mandatory Training Day One Full day of Mandatory Training, including manual handling, fire warden training, CPR & AED and Emergency Response. 2002 - 2020
- DBT Training Dialectical Behavioral Therapy 2007, 2008, 2009
- ESCAP Conference European Society Child & Adolescent Psychiatry Conference, Florence, Italy August 2007
- Premier Training Prevention and Aggression Training 2001-2004 Certificate of Completion
- ASSIST Applied Suicide Intervention Skills Training 2001 Certificate of Completion
ACCOMPLISHMENTS, COURSES AND COMPETENCIES
- SAGED Medical Cannabis Wisdom, Date Completed: 03/10/2024 Medical Cannabis Fundamentals: The Essential Guide to Patient Care for Nurses Certificate of Achievement Award of Completion of Course Certificate ID: 2335722107
- SAGED Medical Cannabis Wisdom, Date of Completed: 04/10/2024 Intermediate Principles of Medical Cannabis: Clinical Case Study Anxiety, Depression, Insomnia & Allergies Certificate of Achievement Award of Completion of Course Certificate ID: 234392514
- SAGED Medical Cannabis Wisdom, Date of Completed: 04/10/2024 Intermediate Principles of Medical Cannabis: Clinical Case Study Chronic Pain & Hepatic Dysfunction Certificate of Achievement Award of Completion of Course Certificate ID 234397296
- SAGED Medical Cannabis Wisdom, Date of Completed: 09/10/2024 Clinical Case Study: HIV Certificate of Achievement Award of Completion of Course Certificate ID: 234975223
- SAGED Medical Cannabis Wisdom, Date of Completed: 09/10/2024 Intermediate Principles of Medical Cannabis: Clinical Case Study - MS-Associated Chronic Pain and Spasticity Certificate of Achievement Award of Completion of Course Certificate ID: 234976488
- SAGED Medical Cannabis Wisdom, Date of Completed: 11/10/2024 Intermediate Principles of Medical Cannabis: Clinical Case Study- Chronic Pain, Insomnia & Cardiac Issues Certificate of Achievement Award of Completion of Course Certificate ID: 235257437
- SAGED Medical Cannabis Wisdom, Date of Completed: 11/10/2024 Intermediate Principles of Medical Cannabis: Clinical Case Study - Epilepsy Certificate of Achievement Award of Completion of Course Certificate ID: 235258074
- SAGED Medical Cannabis Wisdom, Date of Completed: 11/10/2024 Intermediate Principles of Medical Cannabis: Clinical Case Study - Fibromyalgia Certificate of Achievement Award of Completion of Course Certificate ID: 235259377
- SAGED Medical Cannabis Wisdom, Date of Completed: 11/10/2024 Intermediate Principles of Medical Cannabis: Clinical Case Study - ADHD Symptoms and Chronic Pain Certificate of Achievement Award of Completion of Course Certificate ID: 235259900
- SAGED Medical Cannabis Wisdom, Date of Completed: 11/10/2024 Intermediate Principles of Medical Cannabis: Clinical Case Study – MND Certificate of Achievement Award of Completion of Course Certificate ID: 235260784
- SAGED Medical Cannabis Wisdom, Date of Completed: 11/10/2024 Intermediate Principles of Medical Cannabis: Clinical Case Study – Hypermobile Ehlers Danlos Syndrome Certificate of Achievement Award of Completion of Course Certificate ID: 235261989
- SAGED Medical Cannabis Wisdom, Date of Completed: 11/10/2024 Intermediate Principles of Medical Cannabis: Clinical Case Study – Endometriosis Pain in a Patient with Pericarditis Certificate of Achievement Award of Completion of Course Certificate ID: 235262450
- SAGED Medical Cannabis Wisdom, Date of Completed: 11/10/2024 Intermediate Principles of Medical Cannabis: Clinical Case Study – Trigeminal Neuralgia Certificate of Achievement Award of Completion of Course Certificate ID: 235262807
- SAGED Medical Cannabis Wisdom, Date of Completed: 14/10/2024 Autoimmune Symptoms and Medical Cannabis Treatment Certificate of Achievement Award of Completion of Course Certificate ID: 235435266
- SAGED Medical Cannabis Wisdom, Date of Completed: 14/10/2024 Intermediate Principles of Medical Cannabis: Clinical Case Study – Chronic Kidney Disease Certificate of Achievement Award of Completion of Course Certificate ID: 235437434
- SAGED Medical Cannabis Wisdom, Date of Completed: 14/10/2024 Hepatic Conditions and Medical Cannabis Certificate of Achievement Award of Completion of Course Certificate ID: 235438949
- SAGED Medical Cannabis Wisdom, Date of Completed: 16/10/2024 Intermediate Principles of Medical Cannabis: Clinical Case Study – Crohn's Disease and Anxiety Certificate of Achievement Award of Completion of Course Certificate ID: 235809355
- SAGED Medical Cannabis Wisdom, Date of Completed: 22/10/2024 Intermediate Principles of Medical Cannabis: Clinical Case Study – ADHD Symptoms and Chronic Pain Certificate of Achievement Award of Completion of Course Certificate ID: 236563718
- SAGED Medical Cannabis Wisdom, Date of Completed: 22/10/2024 Intermediate Principles of Medical Cannabis: Clinical Case Study – Anxiety, Depression, Insomnia & Allergies Certificate of Achievement Award of Completion of Course Certificate ID: 236563920
- SAGED Medical Cannabis Wisdom, Date of Completed: 22/10/2024 Intermediate Principles of Medical Cannabis: Clinical Case Study – Chronic Pain Due to Frozen Shoulder, and Anxiety and Insomnia Certificate of Achievement Award of Completion of Course Certificate ID: 236564717
- SAGED Medical Cannabis Wisdom, Date of Completed: 22/10/2024 Intermediate Principles of Medical Cannabis: Clinical Case Study – Autism, Depression and Anxiety Certificate of Achievement Award of Completion of Course Certificate ID: 236565630
- SAGED Medical Cannabis Wisdom, Date of Completed: 28/10/2024 Access Pathways to Medical Cannabis: Special Access Scheme A (SAS-A) Certificate of Achievement Award of Completion of Course Certificate ID: 237341653
- SAGED Medical Cannabis Wisdom, Date of Completed: 28/10/2024 Breast and Gynaecological Cancers and Medical Cannabis Certificate of Achievement Award of Completion of Course Certificate ID: 23732140
- SAGED Medical Cannabis Wisdom, Date of Completed: 31/10/2024 Clinical Case Study – Pain and Sleep Disturbances Due to Prostate Cancer Certificate of Achievement Award of Completion of Course Certificate ID: 237801256
- SAGED Medical Cannabis Wisdom, Date of Completed: 31/10/2024 Medical Cannabis Treatment for Cancer Patients Certificate of Achievement Award of Completion of Course Certificate ID: 237801711
- SAGED Medical Cannabis Wisdom, Date of Completed: 01/11/2024 Menopause and Medical Cannabis Certificate of Achievement Award of Completion of Course Certificate ID: 237915851
- SAGED Medical Cannabis Wisdom, Date of Completed: 01/11/2024 Endometriosis and Medical Cannabis Certificate of Achievement Award of Completion of Course Certificate ID: 237923706
- SAGED Medical Cannabis Wisdom, Date of Completed: 04/11/2024 Dysmenorrhoea and Medical Cannabis Certificate of Achievement Award of Completion of Course Certificate ID: 237926848
- SAGED Medical Cannabis Wisdom, Date of Completed: 19/11/2024 Roles and Responsibilities of Medical Cannabis Dispensers – and introduction Certificate of Achievement Award of Completion of Course Certificate ID: 240249618
- SAGED Medical Cannabis Wisdom, Date of Completed: 20/11/2024 Clinical Case Study – Borderline Personality Disorder, Anxiety and Depression Certificate of Achievement Award of Completion of Course Certificate ID: 240438840
- SAGED Medical Cannabis Wisdom, Date of Completed: 20/11/2024 Clinical Case Study – Post-traumatic stress disorder (PTSD) and Chronic Pain Certificate of Achievement Award of Completion of Course Certificate ID: 240438972
- SAGED Medical Cannabis Wisdom, Date of Completed: 25/11/2024 Medical Cannabis Taxonomy, Genetics, Strains and Compounds Certificate of Achievement Award of Completion of Course Certificate ID: 240902607
- SAGED Medical Cannabis Wisdom, Date of Completed: 02/12/2024 Intermediate Principles of Medical Cannabis: Clinical Case Study – Palliative Care Certificate of Achievement Award of Completion of Course Certificate ID: 236565630
- SAGED Medical Cannabis Wisdom, Date of Completed: 09/12/2024 Medical Cannabis Fundamentals: Prescribe via the SAS-B pathway for Doctors Certificate of Achievement Award of Completion of Course Certificate ID: 242534326
- SAGED Medical Cannabis Wisdom, Date of Completed: 09/12/2024 Medical Cannabis Fundamentals: Prescribe via the SAS-B pathway for Nurses Certificate of Achievement Award of Completion of Course Certificate ID: 238202617
- SAGED Medical Cannabis Wisdom, Date of Completed: 10/12/2024 Tailor Medical Cannabis Treatment – Consider Prior Cannabis Exposure (a pharmacist's perspective) Certificate of Achievement Award of Completion of Course Certificate ID: 241345698
- SAGED Medical Cannabis Wisdom, Date of Completed: 11/12/2024 Tailor Medical Cannabis Treatment – Consider Prior Cannabis Exposure (a nurse's perspective) Certificate of Achievement Award of Completion of Course Certificate ID: 242810526
- SAGED Medical Cannabis Wisdom, Date of Completed: 11/12/2024 Medical Cannabis Fundamentals: The Essential Guide to Prescribing for Doctors Certificate of Achievement Award of Completion of Course Certificate ID: 243363643
- SAGED Medical Cannabis Wisdom, Date of Completed: 20/12/2024 Medical Cannabis Fundamentals: the Essential Guide to Dispensing for Pharmacists Certificate of Achievement Award of Completion of Course Certificate ID: 243479945
- SAGED Medical Cannabis Wisdom, Date of Completed: 20/01/2025 Integrating Medical Cannabis in Chronic Pain Care Certificate of Achievement Award of Completion of Course Certificate ID: 247033197
- SAGED Medical Cannabis Wisdom, Date of Completed: 21/01/2025 Medical Cannabis in Palliative Care Certificate of Achievement Award of Completion of Course Certificate ID: 247177850
- SAGED Medical Cannabis Wisdom, Date of Completed: 06/02/2025 Medical Cannabis and Conditions Affecting Intersex and Assigned Female at Birth People (IAFABP) – a nurse's perspective Certificate of Achievement Award of Completion of Course Certificate ID: 247575298
- SAGED Medical Cannabis Wisdom, Date of Completed: 20/02/2025 Clinical Case Study Vaginismus Certificate of Achievement Award of Completion of Course Certificate ID: 251660696
- SAGED Medical Cannabis Wisdom, Date of Completed: 20/02/2025 Safety and Contraindications in Medical Cannabis Treatment Certificate of Achievement Award of Completion of Course Certificate ID: 25166119
- SAGED Medical Cannabis Wisdom, Date of Completed: 21/02/2025 Medical Cannabis Terpenes: Profiles and Therapeutic Potential Certificate of Achievement Award of Completion of Course Certificate ID: 251669205
- SAGED Medical Cannabis Wisdom, Date of Completed: 12/03/2025 Clinical Case Study- irritable bowel syndrome (IBS) Certificate of Achievement Award of Completion of Course Certificate ID: 254991292
- SAGED Medical Cannabis Wisdom, Date of Completed: 12/03/2025 Renal Conditions and Medical Cannabis Certificate of Achievement Award of Completion of Course Certificate ID: 254992280
- SAGED Medical Cannabis Wisdom, Date of Completed: 24/03/2025 Spotlight on Lauren Jackson – From Chronic Pain to Olympic Acclaim Certificate of Achievement Award of Completion of Course Certificate ID: 256554695
- SAGED Medical Cannabis Wisdom, Date of Completed: 26/03/2025 The Endocannabinoid System – an Introduction Certificate of Achievement Award of Completion of Course Certificate ID: 256904698
- Mental Health Essentials 12/02/2025 Certificate of Achievement Award of Completion of Course Certificate ID: 250270847 The Green House
- What is Agile leadership (CPD certified) 22/01/2025 Certificate of Achievement Award of Completion of Course Certificate ID: 247314112 The Green House
- Clinical Guidelines Thoughts of Self Harm/ Suicidal Ideation 06/02/2025 Certificate of Achievement Award of Completion of Course Certificate ID:249694157 The Green House
- Clinical Guidelines Substance Use Disorder 06/02/2025 Certificate of Achievement Award of Completion of Course Certificate ID:249694158 The Green House
- Trauma-informed care: Implementation and client management 23/10/2024 Certificate of Achievement Award of Completion of Course Certificate ID:236757577 Montu - The Green House
- Neurodiversity: Misconceptions about neurodiversity 11/11/2024 Certificate of Achievement Award of Completion of Course Certificate ID: 239126472 Montu - The Green House
- Neurodiversity: Working with neurodiverse people 11/11/2024 Certificate of Achievement Award of Completion of Course Certificate ID: 239125629 Montu - The Green House
- Microlearning: Neurodiversity – ADHD 13/11/2024 Certificate of Achievement Award of Completion of Course Certificate ID: 239669115 Montu - The Green House
- Microlearning: Neurodiversity – Autism 13/11/2024 Certificate of Achievement Award of Completion of Course Certificate ID: 239666126 Montu - The Green House
- Installation - Python Programming for Beginners 25/11/2024 Certificate ID: 240903050 Montu - The Green House
- Family Violence Foundations Certificate of Completion- Family Violence Foundations Completed on 28/11/2025 Conducted by Safe + Equal
- MARAM Training – Identification and Screening Certificate of completion Identification and Screening Successfully Completed program on 6th August 2024 Conducted by Safe + Equal
- Introduction of Motivational Interviewing Introduction to Motivational Interviewing 4th November & 5th November 2009 Conducted by Psychiatric Disability Services of Victoria Inc. (VICSERV)
- Dual Diagnosis Training/Workshop Managing Drug & Alcohol Withdrawal on a Psychiatric Unit 8th October 2009 Conducted by Dual Diagnosis Victoria, St Vincent's Hospital
- Border Personality Disorder Certificate of Completion - borderline personality disorder 16th September 2009 Conducted by Psychiatric Disability Services of Victoria Inc. (VICSERV)
- Information & Educational Session Community Education Session - Child Protection 28th July 2009 Conducted by Department of Human Services
Timeline
Crisis Intervention Specialist/ Wellbeing Support Clinician
Montu
09.2024 - Current
Intake and Assessment Officer
Northwestern Melbourne Primary Health Network
04.2024 - 09.2024
Counsellor
Beyond Blue
08.2022 - 02.2024
Counsellor and Social Media Moderator
On The Line (Now Lifeline)
05.2021 - 05.2022
Access and Referral Clinician
South Eastern Melbourne Primary Health Network Ltd (SEMPHN)
10.2020 - 03.2021
Mental Health Professional
Medibank
06.2020 - 09.2020
Registered Psychiatric Nurse
Swing shift Nursing Agency
10.2018 - 10.2020
Registered Psychiatric Nurse
Thomas Embling Forensic Care Hospital
04.2010 - 10.2018
Associate Nurse Unit Manager
Ramsay Health Care
01.2002 - 11.2009
Registered Nurse
St Vincents Health
01.1999 - 12.2001
Post Graduate Degree in Advanced Clinical Nursing - Psychiatric Stream
Melbourne University
Bachelor of Nursing - undefined
Deakin University