Dionisis Stephanous
Sydney,NSW
Summary
. Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Lite N Easy
Eastern Creek, NSW
12.2024 - 04.2025
- Monitored customer satisfaction levels through surveys and feedback forms.
- Answered customer inquiries and provided accurate information regarding products and services.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
- Used approved scripts to de-escalate angry customers during telephone interactions.
- Took Customers orders and directed them how to use the on line application
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Promoted available products and services to customers during service, account management and order calls.
- Maintained a high level of professionalism when dealing with difficult customers.
- Presented existing and prospective customers with valuable service or product information to aid in decision-making.
- Developed strong customer relationships to encourage repeat business.
- Resolved customer complaints promptly and efficiently.
Customer Service Representative
Hollard Insurance
01.2024 - 05.2024
- Processing insurance claims made by our customers, determining the amount of coverage they are eligible to receive through their current policy and authorizing payments.
- Excellent communication and interpersonal skills.
- Intermediate computer skills and knowledge of database software.
- High-level typing skills.
- Advanced knowledge of telephone and call forwarding systems.
- Primarily responsible in resolving customer complaints, responding to phone calls and email requests and maintaining customer service records.
- Key learnings from my role : Problem Solving, Empathy, Active Listening, Patience, Technical Knowledge and Adaptability
Customer Service Representative
Telstra
04.2020 - 12.2023
- Raising support tickets to enable tracking and resolution of customer requests
- Investigating and resolving customer complaints then closing support tickets
- Maintaining a database of customer information
- Escalating inquiries to the appropriate team, when necessary
- Checking product or service availability
- Assisting customers with registration or account creation
- Passing customer feedback onto the product or sales team to improve the organization's offerings
- Excellent interpersonal and active listening skills
- Clear communication skills and a strong command of the English language
- Strong attention to detail
- Working knowledge of customer relationship management (CRM) tools
Customer Service Representative
Coles
01.2012 - 12.2022
- Customer service.
- Cleaning and trolley collection.
- Store operations.
- team leader.
- ordering and stock take
Team Leader / Customer Service Representative
Primary Health Care
10.2017 - 03.2020
- booking patience to see doctors
- payroll
- Tracking graphs and customer usage locations.
- Liaising with higher management in regard to medical center operations.
- Worked closely with human resources to support employee management and organizational planning.
- Managed conflict resolution within the team to maintain a positive work environment.
Customer Service Rep / Call Centre Operator
State Electoral Commission
01.2018 - 12.2019
- only worked during federal and state elections
Customer Service Representative / Surveyor
Toyota Material Handling
05.2015 - 06.2017
- Developed strong customer relationships to encourage repeat business.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Resolved customer complaints promptly and efficiently.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Contacted customers about potential service upgrades, new services and account changes.
Customer Service Representative
Salmat
01.2010 - 01.2015
- inbound call center
- selling ANZ life insurance
- Monitored customer satisfaction levels through surveys and feedback forms.
- Answered customer inquiries and provided accurate information regarding products and services.
Customer Service Representative / Data Entry
Australian Bureau of Statistics
01.2001 - 01.2010
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Prepared and evaluated CRM reports to identify problems and areas for improvement.
- Provided exceptional customer service to ensure customer satisfaction.
- Surpassed sales goals through implementation of successful marketing strategies.
- Answered customer inquiries and provided accurate information regarding products and services.
- Resolved customer complaints promptly and efficiently.
- Exceeded established service goals while leveraging customer service, sales and employee management best practices.
- Strengthened customer retention by offering discount options.
- Maintained a high level of professionalism when dealing with difficult customers.
Education
High School Diploma -
Hurstville Boys High School
Hurstville, NSW11-1979
Skills
- Customer service
- Call centre representative
- Physically fit
- Flexible
- Knowledge of proper lifting techniques
- Strong teamwork
- Communication skills
- Fast accurate typing
- Computer literate
- Good physical fitness
- Ability to endure tough working conditions
- Positive outlook
- Willing to accept challenges
- Committed to meeting deadlines
- Good communication
- Interpersonal skills
- Reliable
- Punctual
- Honest
- Clean drug and alcohol record
- Reliable vehicle
- Own transport
- Team player
- Able to work in shifts
- Able to multi-task
- Priorities workload
- Very organized
- Well presented
- Database management
- Customer relationship management
- Call handling
- Customer feedback analysis
- Active listening
- Conflict resolution
- Attention to detail
- Team collaboration
- Problem solving
- Time management
- Adaptability
- Training development aptitude
References
- Renee Chown, Team Manager, Hollard Insurance, 0400820759, renee.chown@hollard.com.au
- Lliana Stodies, Manager, Telstra, 0412351838, olliana.stodis@tnh.com
- Justin Bennett, Team Leader, Telstra, 0409224885, justin.benett@teamtelstra.com.au
Affiliations
- Regular blood donor with 140 donations and counting
- life-saving certificate
Languages
English
Professional
Greek
Professional
Certification
- Drivers license
References
References available upon request.
Timeline
Customer Service Representative
Lite N Easy
12.2024 - 04.2025
Customer Service Representative
Hollard Insurance
01.2024 - 05.2024
Customer Service Representative
Telstra
04.2020 - 12.2023
Customer Service Rep / Call Centre Operator
State Electoral Commission
01.2018 - 12.2019
Team Leader / Customer Service Representative
Primary Health Care
10.2017 - 03.2020
Customer Service Representative / Surveyor
Toyota Material Handling
05.2015 - 06.2017
Customer Service Representative
Coles
01.2012 - 12.2022
Customer Service Representative
Salmat
01.2010 - 01.2015
Customer Service Representative / Data Entry
Australian Bureau of Statistics
01.2001 - 01.2010
High School Diploma -
Hurstville Boys High School
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