Dipali Patel
Perth
Summary
Experienced administrative professional prepared for this role with strong background in office management, scheduling, and communication. Skilled in handling multiple tasks efficiently, ensuring smooth operations, and supporting executive teams. Team collaboration and adaptability to changing needs drive consistent achievement of organizational goals. Known for reliability and fostering positive work environment.
Personable and organized individual with keen eye for detail and positive, upbeat attitude. Possesses strong communication skills and solid understanding of office software, including proficiency in Microsoft Office Suite. Capable of enhancing team efficiency through effective coordination and administrative support.
Overview
21
21
years of professional experience
Work History
Administrative Assistant
South Metropolitan Health Service
09.2017 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff, and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital information. Running Reports via different Systems
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Assisted with human resources tasks such as Preparing new starter documents or submitting forms requesting access for different hospital system.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
- Boosted team productivity by managing communication channels and ensuring timely responses to inquiries.
- Addressed IT issues by coordinating with tech support, minimizing downtime, and maintaining operational efficiency.
- Enhanced office environment, organizing spaces for better workflow and employee comfort.
- Maintained confidentiality of sensitive information, adhering strictly to data protection regulations.
- Contributed to policy updates, researching regulations to ensure company compliance.
- Improved document processing speed by introducing automated templates for routine correspondence.
- Managed filing system entered data and completed other clerical tasks.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
- Supported company leaders by managing budgets, scheduling appointments.
Clinic Clerk
South Metropolitan Health Service
05.2015 - 08.2017
- Ensuring Strategic Planning functions to eliminate potential roadblocks for effective day to day clinic operation with clean desk policy.
- Provided exceptional customer service, addressing patient inquiries promptly and professionally via phone or email correspondence.
- Managed incoming calls efficiently, directing callers to appropriate personnel or responding to inquiries as needed.
- Assisted in training new Clinic Clerks, sharing best practices for efficient workflow management and superior customer service skills.
- Improved clinic efficiency by organizing and maintaining supplies inventory to meet daily operational needs.
- Promoted a positive workplace culture by collaborating effectively with colleagues across various departments within the clinic setting.
- Updated patient information and other relevant information for accurate electronic medical records.
- Prepared patient charts by gathering and organizing medical records for admission and discharges.
- Used WEbPASto schedule appointments for doctor visits and procedures.
- Performed various administrative tasks by filing, copying and faxing documents.
- Using of Microsoft applications to provide complete clerical and secretarial services.
- Fostering teamwork in highly challenging result-oriented deadlines.
- Coordination of patient discharges, development of monthly patient reports.
- Liaise with clinical staff to organize patient prescribed transport, clinical appointments, and interpreter services.
- Maintained clean and hygienic environment inside and surrounding of the clinic.
- Liaising with other department and hospital staff for referrals and other patient related inquiries.
Infectious Disease Secretary
Sir Charles Gardiner Hospital
10.2014 - 05.2015
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files and documents
- Answered multi-line phone system and enthusiastically greeted callers.
- Managed incoming and outgoing correspondence, maintaining confidentiality and timeliness.
- Prepared professional correspondence, including letters, and emails, ensuring accuracy and timeliness.
- Scheduled appointments and conducted follow-up calls to clients.
- Entered data into system and updated customer contacts with information to keep records current.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Provided clerical support to Consultants and nursing staff by copying, faxing, and filing documents.
- Managed executive calendars, scheduling appointments and meetings to optimize time management. Preparing documents for meeting and taking and distributing minutes.
- Provided exceptional customer service by promptly addressing inquiries and resolving issues professionally.
- Contributed to a positive work environment by providing support to colleagues when needed in various tasks.
- Promoted a positive image of the organization through clear communication both internally with colleagues and externally with clients.
- Facilitated inter-departmental communication to ensure all parties were informed of key updates.
- Managed sensitive and confidential information with discretion, upholding integrity of executive communications.
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
Medical Record Administrator
Osborne Park Hospital
08.2014 - 10.2014
- Accessing all Medical Records onsite, responsible for maintaining patient integrity and confidentiality
- Accomplishments
- Creating, managing and achieving confidential Medical Records
- Verification and Auditing of Patient Details
- Database Management and other Administrative Duties
Reception and Account Receivable Administrator
Complete Corporate Health
01.2013 - 07.2014
- Responsible for Front office Business management, culturally abided with high profile Corporate Affairs
- Provided exceptional customer service to both internal and external stakeholders through prompt response times and thorough issue resolution efforts.
- General Office Administration and managing complete business correspondences and queries
- Managing Accounting Services such as Accounts Receivable, Invoicing, Banking, Payroll and Debt collection
- Overseeing all matters pertaining to Workplace Disability Claims and Investigations
- Maintained account accuracy by reviewing and reconciling checks monthly.
- Reconciled company bank, credit card and line of credit accounts, investigating, and resolving discrepancies to keep accounts audit-ready.
- Collected cash and credit card payment from patients and tendered change
- Facilitated timely payment from customers by providing detailed invoice information and addressing any concerns promptly.
- Leveraged strong communication skills to negotiate repayment plans with delinquent customers effectively, ultimately recovering revenue without jeopardizing relationships.
- Performed detailed analysis and reconciliation and gathered documentation to identify root cause of outstanding AR.
- Reconciled accounts with large volume of transactions.
- Managed the month-end close process, ensuring timely and accurate financial reporting relating to Accounts Receivable balances.
- Verified discrepancies and resolved clients' billing issues
- Prepared bills receivable, invoices, and bank deposits.
Medical Office Administrator
Amin Dhalla Medicine Corporation
01.2004 - 12.2012
- Maintaining the adequate quality and consistency standard in Business and Performance Management
- Overseeing day to day Business Operations and comprehensive front and back office reception duties
- Managed appointments, registrations and patient relations in busy office.
- Pulled charts and prepared for nurse and doctor assessment.
- Maintained strict confidentiality of sensitive patient data in accordance with applicable laws, regulations, and ethical guidelines.
- Oversaw office records and maintained strict document control.
- Coordinated with external partners such as labs, pharmacies, and referring physicians to facilitate timely access to critical patient information or services.
- Assisted in budget planning for the medical office by analyzing financial data, identifying cost-saving opportunities, and making recommendations to administrators.
- Entered procedure codes and diagnosis codes into medical billing software.
- Supported physicians in providing high-quality patient care through effective organization of medical records, lab results, and diagnostic reports.
- Trained all new employees on records management system.
- Enhanced patient satisfaction with timely follow-ups and communication regarding their appointments and test results.
- Developing Marketing Strategies for effective Business Promotions and development
- Human resource, bookkeeping, budgeting, procurement, Inventory and meeting management.
- Reminded doctors of patients' appointments and coordinated with nursing staff for readying diagnosis cabin
- Devised appointment guidelines and schedules for abot 20 treatment appointments each day.
- Optimized patient flow within the clinic by coordinating with clinical staff for smooth transition between appointments and procedures.
Education
SCGH
Nedlands, WA01.2016
Thistle Consulting
Perth, WAundefined
IIAM
01.2001
Medical Technology
Vivekanada College
India01.1999
Microbiology
Gujarat University
India01.1998
Skills
- Business administration
- Computer skills
- Records administration
- Complex Problem-solving
- Time management
- Document management
- Purchase orders organization
- Database management
- Computer proficiency
- Strong problem solver
- Microsoft Office Suite
- Professional communication
Accomplishments
- Technology Proficient - Developed a strong knowledge of hardware and software while keeping abreast of new applications that increased efficiency and productivity for management and clients.
- Data Reporting - Compiled statistical data, such as patient admissions, discharges, Appointment, Compliance Check
- Human Resources - Recorded and filed employee benefit, salary and annual evaluation information.
- Updated and maintained company database to reflect current and accurate client records.
SUMMARY
- An accomplished professional administrator with over15 years of office operations, counseling and administrative experience. Core Competencies include, but not limited to:
- Ownership in Program and Project Management.
- Proficient clerical experience of a health care field to handle responsibilities
- Fluent in written and verbal English communication
- Ability to take instant and sound decisions depending on situations with great risk evaluation strategies.
- Knowledge of medical terminology and clerical procedures
- Excellent computer skills with decent typing speed
- Ability to make appointment, file medical records, and interpret prescription
- Skilled in running cash register and balancing cash in hand
- Familiarity with the functioning of outpatient clinic operations
- Integrity in following the guidelines, procedures, human values and ethics.
- Professionally inclined in clinic reception management, patient’s care, medical records archival and retrievals.
- High profile experience in maintenance of safe work practices I.E Hygiene and Sanitation, general in house safety
Languages
Hindi
Native or Bilingual
English
Full Professional
Urdu
Limited Working
Punjabi
Limited Working
Timeline
Administrative Assistant
South Metropolitan Health Service
09.2017 - Current
Clinic Clerk
South Metropolitan Health Service
05.2015 - 08.2017
Infectious Disease Secretary
Sir Charles Gardiner Hospital
10.2014 - 05.2015
Medical Record Administrator
Osborne Park Hospital
08.2014 - 10.2014
Reception and Account Receivable Administrator
Complete Corporate Health
01.2013 - 07.2014
Medical Office Administrator
Amin Dhalla Medicine Corporation
01.2004 - 12.2012
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IIAM
SCGH
Thistle Consulting
Medical Technology
Vivekanada College
Microbiology
Gujarat University
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