Dipan Patel

• Define and manage multiple digital projects to modernize digital services for improving field services operations and achieved following OKRs: Reduce Network Build Time by 15%, Right First Time Build > 80%, Operational cost savings of 30% and Improve SDP CX by 15%
• Part of Systems Portfolio Management group that managed reduced Digital capability CAPEX of 25M for FY 2020-21
• Managed multiple vendor relationships: Mckinsey, TCS, Infosys, and Accenture to finalize digital capability roadmap for field services operations
• Engaged with stakeholders across cross-functional business and technical teams: Products, PMO, Steering Committee and Digital teams for digital portfolio discovery and planning.
• Refined Project Delivery governance framework to align with revised OKRs for FY22

• Define and Manage Projects of work for integrating proprietary Transact platform for AIG APAC Operations to modernize their general insurance function. This program of work led to OPEX savings of >5M (AUD) over 3 years due to business transformation of policy life cycle management process that was enabled by successful integration of Transact® platform.
• Developed and maintained courteous and effective client relationships with AIG APAC senior leadership

• Define and manage a digital simplification project to improve Customer relationship management for HSBC Invest clients.
• Learned new skills to understand existing Salesforce and Sugar CRM business solutions to make a meaningful transition to consolidated Salesforce solution to improve customer engagement.
• Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
• Exceeded goals through effective task prioritization and great work ethic.

· Define Program of Work for improving enterprise correspondence services for Bank of Montreal - an strategic emerging account for TCS.

· Led multiple technology projects predominantly using open-source and microsoft technologies that were managed based on leading project methodologies of the times: Agile; Waterfall (Predictive) and hybrid models.

· Performed stakeholder management, requirement management, change management and release management processes to ensure project delivery within budget, on-time and meeting client requirements.

• Developed and initiated projects, managed costs and monitored performance.
• Met project deadlines without sacrificing build quality or workplace safety.
• Maintained relationships with Digital vendors to lower costs and diversify capabilities.
• Accelerated progress by continually reviewing performance, budgets and project timelines.
• Provided detailed technical and solution directions for project challenges, consistently meeting deliverables according to deadlines.
• Drove team success through shared vision and recognition of quality performance.

• Adjusted project plans to account for dynamic targets, staffing changes and operational specifications.
• Maintained tactical control of project budgets and timelines to keep teams on task and achieve schedule targets.
• Monitored project progress, examined risks and set forth contingency plans.
• Provided ongoing cost and estimate analysis reporting and managed cost allocation.
• Led Java EE onsite projects to optimize card services operations of American express