Dipanshu Parti
Summary
Motivated Assistant Operations Manager develops and implements operational plans and schedules. Comprehensive understanding of desirable fiscal management and strategic guidance practices. Mindful prioritizer addressing organizational objectives with thorough task-completion roadmaps.
Overview
13
13
years of professional experience
Work History
Assistant Operations Manager
JD Suppliers
07.2022 - Current
- Coordinated with General Manager in different operational issues and promotional activities.
- Supervised operations team to support operational excellence and excellent customer service.
- Helped team members maintain business professionalism by coaching each on methods for delivering exceptional service to every customer.
- Communicated with customers to assess satisfaction with products and services received.
- Developed and maintain operational guidelines for staff.
- Monitored inventory and approved reorders of stock to secure necessary resources and meet customer demand.
- Monitored key performance metrics to identify areas for improvement.
Business Development Manager
AbhiRahul Construction
01.2022 - 06.2022
- Reached out to potential customers via telephone, email, and in-person inquiries.
- Generated new business with marketing initiatives and strategic plans.
- Established relationships with key decision-makers within customer's organization to promote growth and retention.
- Negotiated and closed long-term agreements with new clients in assigned territory.
- Established key performance indicators to track and analyze business progress and adjust strategies accordingly.
- Compiled product and customer data to generate informed profit projections.
- Facilitated business by implementing practical networking techniques.
Business Development Associate
Oscar Eximp
01.2017 - 06.2021
- Engaged with customers to build business relationships.
- Communicated with local organizations to build networks and develop leads.
- Developed business pipeline using cold and warm techniques.
- Reviewed client concerns and recommended appropriate changes to supervisors.
- Utilized knowledge of industry trends to develop value-added solutions and approaches for target audiences.
Process Developer
Genpact
03.2015 - 11.2016
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Received inbound customer calls related to credit and accounts receivable.
Distribution Centre Supervisor
Super Retail Group
10.2013 - 07.2014
- Implemented fair and consistent practices in compliance with company policies and procedures.
- Hired, evaluated, developed and optimized performance of hourly associates.
- Directed associates in daily operations and monitored to maintain high degree of productivity, safety, service and quality.
- Investigated operational errors to determine cause and recommended corrective actions.
- Evaluated and analyzed current work methods and recommended ways to eliminate inefficiencies.
- Managed both inbound and outbound deliveries to verify orders were picked and shipped on time or swiftly and correctly placed into inventory.
- Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
- Oversaw warehouse staff and maintained efficiency in fast-paced environment.
Team Leader, Logistics
Super Retail Group
10.2012 - 10.2013
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Worked with team to identify areas of improvement and devised solutions based on findings.
- Built strong relationships with customers through positive attitude and attentive response.
- Mentored and guided employees to foster proper completion of assigned duties.
- Held weekly team meetings to inform team members on company news and updates.
Logistics Team Member
Super Retail Group
09.2011 - 10.2012
- Used RF scanners to track orders and verify accuracy.
- Followed safety protocols and procedures to minimize workplace accidents.
- Prepared orders by processing requests, pulled materials from warehouse, packed boxes, and prepared shipments.
- Operated manual and electric pallet jacks to move merchandise.
- Replenished items taken from shelves, safely using equipment to lift and organize products.
- Pulled orders quickly to maintain demanding productivity goals.
- Worked fast to meet assigned daily picking quotas.
Private Contractor
Solutions Personnel
10.2010 - 08.2011
- Coordinated driver dispatch to accomplish daily delivery requirements.
- Tracked orders and notified customers of status or potential delays.
- Generated documentation and information required for customer shipments.
- Communicated with team members using hand signals and radios.
- Assembled signs and cones to direct traffic through construction sites.
- Checked food goods for quality to remove unwanted items and pack fresh goods.
Education
B.Com - Commerce
IEC University
Himachal Pradesh08.2020
Diploma - Business Management
Kiwi Institute of Training And Management
Auckland, New Zealand06.2011
Senior Secondary Certification - Science Education
Shiv Vani Model Senior Secondary School
New Delhi, India03.2008
Skills
- Organizational Management
- Business Planning
- Performance Monitoring
- Business Development
- Health and Safety Compliance
- Customer Service
- Workflow Optimization
- Maintenance Planning
- Operations Oversight
- Cost Reduction and Containment
- Risk Analysis and Management
Languages
Hindi
Native or Bilingual
English
Full Professional
Punjabi
Elementary
Timeline
Assistant Operations Manager
JD Suppliers
07.2022 - Current
Business Development Manager
AbhiRahul Construction
01.2022 - 06.2022
Business Development Associate
Oscar Eximp
01.2017 - 06.2021
Process Developer
Genpact
03.2015 - 11.2016
Distribution Centre Supervisor
Super Retail Group
10.2013 - 07.2014
Team Leader, Logistics
Super Retail Group
10.2012 - 10.2013
Logistics Team Member
Super Retail Group
09.2011 - 10.2012
Private Contractor
Solutions Personnel
10.2010 - 08.2011
B.Com - Commerce
IEC University
Diploma - Business Management
Kiwi Institute of Training And Management
Senior Secondary Certification - Science Education
Shiv Vani Model Senior Secondary School
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