Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
Generic

Dipen Neupane

Adelaide

Summary

Starting as an event organiser in 2014, I realised the importance of working as/in a team. I am a team-worker, with some traits of a leader, an emotional intelligent person who believes that understanding the emotions of a person creates a good value in workplaces. I am futuristic, focused, relator, fast learner and moreover, trusting in oneself for any deeds that happen.

Overview

20
20
years of professional experience

Work History

Event Organiser

Cricket
02.2014 - 12.2017


  • Organising sports events for women, men and the corporate society
  • Dealing with various sponsors like Budweiser Nepal, Fly Dubai, Nagarik News, Kantipur News, Civil Bank to support our programs
  • Solving the problems of any players or crew members by understanding them
  • Working hard to retain the sponsors
  • Promoting the sponsors product through social media, digital platforms, newspapers, word of mouth
  • Taking Service Feedback after events to make ourselves improve better.
  • Worked flexible hours; night, weekend, and holiday shifts.
  • Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
  • Maintained energy and enthusiasm in fast-paced environment.
  • Identified issues, analyzed information and provided solutions to problems.
  • Established strong relationships with sponsors, vendors, and community partners for successful event collaborations.
  • Increased participant satisfaction by addressing concerns promptly and ensuring a safe and enjoyable environment.
  • Elevated brand visibility through strategic partnerships with media outlets, influencers, and industry-related organizations.
  • Drove continuous improvement in event organization by soliciting feedback from participants, stakeholders, and staff, and implementing necessary changes for future success.

Customer Service Officer

ACH Group
09.2023 - Current
  • Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns through phone, email or mail.
  • Streamlined communication between customers and internal departments for timely issue resolution.
  • Boosted company reputation by providing exceptional customer service through phone, email, and chat support channels.
  • Increased customer retention with prompt follow-ups on pending issues and proactive problem-solving strategies.
  • Reduced response time by managing high call volumes while maintaining a professional demeanor under pressure.
  • Developed strong rapport with customers, fostering loyalty and repeat business through personalized service.
  • Built strong relationships with stakeholders across various departments, ensuring seamless communication during problem-resolution efforts.
  • Defined problems to make decisions and moved forward to support quick resolution.
  • Defined problem to identify, prioritize and select alternatives.
  • Increased customer satisfaction by providing timely and efficient services with attention to detail.
  • Improved overall customer experience by promptly addressing concerns or special requests throughout the service process.
  • Using the information that customer has adopted to enroll into Aged Care Group to onboard them into the company.

Assistant Fruit and Veg Department Manager

Woolworths Marryativille
09.2021 - 09.2023


  • Building a Team together and meeting consumer growing demands
  • Working together as a team
  • Developing a vision on various items sales perspective
  • Focusing on the Voice of Customer Feedback and henceforth trying to change objectives into the growing consumer market amidst competitors
  • Assessing various situations before jumping into conclusion
  • Building a better consumer repo
  • Being Emotionally and Culturally Intelligent with customers and the team
  • Understanding the needs and demands of the consumers in the growing perspective market.
  • Worked flexible hours; night, weekend, and holiday shifts.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Offered friendly and efficient service to customers, handled challenging situations with ease.
  • Participated in team-building activities to enhance working relationships.
  • Exceeded goals through effective task prioritization and great work ethic.
  • Enhanced team productivity by implementing efficient time management strategies.
  • Streamlined the scheduling process, resulting in a more organized workflow for employees.
  • Collaborated with management to identify areas of improvement within the organization''s time management practices.
  • Resolved employee scheduling conflicts in a timely manner, minimizing disruptions to workflow and project timelines.
  • Perform day-day stock reconciliation to ensure maintenance of stock levels in the department.

General Team Member

Woolworths Arkaba
04.2004 - 09.2021


  • Working to satisfy customers with their needs
  • Acknowledging the needs of the customers
  • Caring for their needs
  • Developing the trust with the customers supplying fresher products and matching with their demands
  • Assisting the customers with their needs and wants
  • Also focusing on the service feedback by the customers to develop the products and oneself better
  • Working together as a team for better consumer satisfaction
  • Problem solving and taking initiatives to accomplish complex tasks
  • Brushed up my communication skills and customer service responsibility
  • To respect and adore every culture and be culturally aware.
  • Offered friendly and efficient service to customers, handled challenging situations with ease.
  • Served customers and followed outlined steps of service.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.

Marketing Manager

Real Dreams Educational Consultancy
02.2018 - 05.2018


  • Dealing with the corresponding universities across the world
  • Meeting new students and dealing with their problems
  • Countering the trends in the market
  • Assisting the customers and giving them the best of the solutions for their ideas to shift abroad
  • Dealing with the various Youtubers for marketing strategy of the company
  • Visiting different universities and colleges to inform the probable and potential customers about the products we offer
  • To create a good customer value-chain for the business
  • Identifying the problems within our business and finding solutions together with the team
  • Planning and organising a promotional campaign across Nepal from time to time for the betterment of the company
  • Creating Value Chain for Clients and working hard to retain customers with proper services.

Intern

Everest Bank Nepal
05.2017 - 07.2017


  • Managing the physical share documentation
  • Dealing with the customers and settling their problems relating to
  • Dematerialisation of shares
  • Settling the day to day share transaction
  • Updating the Stock Market information to the Head of the Department
  • Instantly clearing the doubts of the customers in the conversion of physical shares to Dematerialised shares
  • Updating the transaction of the customers’ every day and settling their accounts
  • Solving the problems of customers by two-way communication.

Education

Masters In Business Administration - General

Torrens UniversityUniversity: Torrens University
2020

Bachelors In Business Administration - Finance

Nepal Commerce Campus
Nepal
08.2013

Skills

  • Communication
  • Leadership
  • Time Management
  • Pressure Management
  • Risk Analysis
  • Adaptable to Change
  • Customer Service
  • Flexibility
  • Team Work
  • Problem-Solving
  • Calm Under Pressure
  • Microsoft Word
  • Cultural Awareness
  • Fluent in Language
  • Quality Assurance
  • Supervision and leadership
  • Teamwork and Collaboration
  • Interpersonal Communication
  • Decision-Making
  • Attention to Detail
  • Flexible and Adaptable

Languages

Nepali
Native or Bilingual
Hindi
Full Professional
English
Full Professional
Urdu
Limited Working

References

Stuart Provan


Woolworths Fruit and Veg Manager

Woolworths Marryatville

±61 403 864 820



Dylan Forrest


Woolworths Fresh Manager

Woolworths Arkaba

+61 448 656 228

Timeline

Customer Service Officer

ACH Group
09.2023 - Current

Assistant Fruit and Veg Department Manager

Woolworths Marryativille
09.2021 - 09.2023

Marketing Manager

Real Dreams Educational Consultancy
02.2018 - 05.2018

Intern

Everest Bank Nepal
05.2017 - 07.2017

Event Organiser

Cricket
02.2014 - 12.2017

General Team Member

Woolworths Arkaba
04.2004 - 09.2021

Masters In Business Administration - General

Torrens UniversityUniversity: Torrens University

Bachelors In Business Administration - Finance

Nepal Commerce Campus

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Dipen Neupane