Summary
Overview
Work History
Education
Skills
Languages
Name & Contact
References
Timeline
Generic

Dipen Neupane

Adelaide,SA

Summary

Beginning my journey as an event organizer in 2014, I quickly recognized the value of collaboration and effective teamwork in achieving successful outcomes. I bring a strong team-oriented mindset, complemented by leadership qualities and emotional intelligence—believing that empathy and understanding enhance workplace relationships and culture. With a future-focused outlook, I am a fast learner, a reliable collaborator, and someone who approaches every challenge with self-belief, adaptability, and purpose.

Overview

7
7
years of professional experience

Work History

Cricket Coordinator

TEAM SA
04.2025 - Current
  • Entered data, generated reports, and produced tracking documents.
  • Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
  • Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
  • Gathered and organized materials to support operations.
  • Coordinated all logistical aspects of cricketing events for TEAM SA, including travel, accommodations, equipment, and match scheduling.
  • Served as the main liaison between players, coaches, administrative staff, and event organizers to ensure smooth operations and clear communication.
  • Managed team budgets, supplier contracts, and compliance with tournament regulations and team protocols.
  • Oversaw training schedules, venue bookings, and transportation arrangements to optimize team performance and efficiency.
  • Handled player registrations, eligibility documentation, and disciplinary procedures in coordination with sporting bodies.
  • Ensured adherence to international sporting standards and codes of conduct, representing TEAM SA professionally at all times.

Collections Officer

AusHealth
04.2024 - Current
  • Maintained strong customer relationships through respectful communication and effective problem-solving techniques.
  • Established positive rapport with clients, fostering trust and open lines of communication throughout the collections process.
  • Managed a portfolio of delinquent accounts, effectively prioritizing high-risk cases to minimize potential losses.
  • Maintained accurate records of all collections activities, ensuring proper documentation for auditing purposes.
  • Managed a portfolio of delinquent accounts, achieving a recovery rate of over 50% within targeted timeframes.
  • Reduced aged receivables by 35% within six months through consistent follow-up and effective account management.
  • Collaborated with internal departments (e.g., Sales, Finance) and clients to resolve billing disputes and improve customer experience.
  • Documented all collection efforts accurately using Collect, ensuring legal compliance and audit readiness.
  • Negotiated repayment terms and established payment plans in line with different hospital policies and regulatory guidelines.
  • Conducted daily outbound calls and emails to clients regarding overdue accounts, maintaining a professional and solution-oriented approach.
  • Contributed to departmental goals by consistently meeting or exceeding monthly collection targets.
  • Received inbound calls and answered questions from customers satisfactorily.
  • Enhanced team performance through ongoing training, coaching, and support for fellow Collections Officers.
  • Trained new team members on scripts, company services, and collection strategies.
  • Set up drafts and processed immediate payments after conducting thorough research and analysis of account.
  • Collaborated on collection and dispute resolution issues.
  • Processed debtor payments and updated accounts to reflect new balance.
  • Liaised with insurance providers to verify coverage and ensure timely payment of claims related to outstanding accounts.
  • Followed up with insurers to resolve delayed or denied claims, securing payments and reducing receivables backlog.
  • Reviewed insurance documentation and coordinated with clients to gather required information for successful claim processing.
  • Maintained accurate records of insurance communications and payment statuses in the collections management system.
  • Worked closely with the billing and insurance departments to reconcile discrepancies between account balances and insurance payments.
  • Assisted clients in submitting financial hardship documentation, evaluating eligibility for modified repayment plans.
  • Updated client records with financial hardship status and repayment adjustments in the collection management system for accurate tracking.
  • Recommended appropriate hardship programs based on client circumstances, balancing customer support with organizational recovery goals.
  • Reviewed and verified financial documents such as income statements, expense reports, and hardship letters to assess customer ability to pay.


Customer Service Officer

ACH Group
09.2023 - Current
  • Delivered high-quality customer service by promptly addressing inquiries and concerns via phone, email, and mail, leading to increased customer satisfaction.
  • Facilitated effective communication between customers and internal teams to ensure timely and accurate resolution of issues.
  • Strengthened the company’s reputation by consistently providing outstanding support through phone, email, and live chat channels.
  • Boosted customer retention through proactive follow-ups, timely updates, and tailored problem-solving strategies.
  • Managed high call volumes efficiently while maintaining professionalism and delivering exceptional service under pressure.
  • Built strong rapport with customers through personalized interactions, driving loyalty and encouraging repeat business.
  • Collaborated cross-functionally with internal departments to ensure smooth coordination and resolution of customer issues.
  • Accurately identified and assessed customer problems, prioritizing and selecting appropriate solutions for fast and effective outcomes.
  • Elevated customer satisfaction by ensuring services were delivered with precision, timeliness, and a focus on individual needs.
  • Improved the end-to-end customer experience by responding promptly to concerns, requests, or special needs during the service journey.
  • Leveraged customer-provided information to onboard clients into the Aged Care Group program, ensuring a smooth transition and compliance with company onboarding procedures.

Assistant Fruit and Veg Department Manager

Woolworths Marryatville
09.2021 - 09.2023
  • Fostered a collaborative team environment to meet evolving consumer demands and support shared organizational goals.
  • Contributed to the development of sales strategies by aligning team efforts with a unified vision and clear objectives.
  • Actively incorporated Voice of Customer (VoC) feedback to realign business goals and stay competitive in a dynamic market landscape.
  • Demonstrated strong decision-making by carefully evaluating situations before taking action, leading to more effective outcomes.
  • Built and maintained strong customer relationships through consistent service and personalized engagement.
  • Displayed high levels of emotional and cultural intelligence when interacting with both customers and team members.
  • Gained a deep understanding of consumer behavior and market trends to better tailor services and solutions.
  • Adapted to varied work schedules, including night, weekend, and holiday shifts, ensuring continuous support and service.
  • Applied critical thinking to analyze problems, identify solutions, and make sound decisions under pressure.
  • Delivered excellent customer service, efficiently handling complex or challenging interactions with professionalism.
  • Engaged in team-building initiatives to strengthen collaboration and workplace morale.
  • Surpassed performance goals through disciplined task prioritization and a strong work ethic.
  • Increased team efficiency by implementing effective time management and workflow optimization strategies.
  • Streamlined employee scheduling processes, enhancing organization and reducing administrative burden.
  • Partnered with management to evaluate and improve internal time management and scheduling systems.
  • Resolved scheduling conflicts swiftly to minimize disruption and maintain productivity.
  • Performed daily stock reconciliation to ensure accurate inventory levels and effective stock management within the department.

Marketing Manager

Real Dreams Educational Consultancy
02.2018 - 05.2018
  • Coordinated with international universities to facilitate admissions, partnerships, and information exchange for prospective students.
  • Engaged directly with new students, providing guidance and support to address academic, logistical, and emotional challenges.
  • Monitored global education trends to adapt strategies and stay competitive in the international student recruitment market.
  • Advised clients on study-abroad opportunities, offering tailored solutions based on their academic goals and preferences.
  • Collaborated with YouTubers and digital influencers to execute strategic marketing campaigns and enhance brand visibility.
  • Conducted outreach visits to universities and colleges across regions to promote services and build a pipeline of potential students.
  • Contributed to the development of a strong customer value chain by delivering consistent, high-quality support throughout the client journey.
  • Worked collaboratively with the team to identify internal challenges and develop practical, team-driven solutions.
  • Planned and executed nationwide promotional campaigns across Nepal, driving brand awareness and student engagement.
  • Focused on client retention by providing exceptional post-service support and maintaining long-term relationships.

Education

MBA - General

Torrens University Australia
Adelaide, SA
2020

BBA - Finance

Nepal Commerce Campus
Nepal
08.2013

Skills

  • Strong Verbal & Written Communication
  • Leadership & Team Supervision
  • Time Management & Prioritization
  • Decision-Making & Problem-Solving
  • Risk Analysis & Mitigation
  • Multitasking & Organizational Skills
  • Adaptability & Flexibility in Fast-Paced Environments
  • Calm Under Pressure
  • Attention to Detail
  • Discretion & Confidentiality
  • Teamwork & Cross-Functional Collaboration
  • Relationship Building & Stakeholder Engagement
  • Emotional & Cultural Intelligence
  • Interpersonal Communication
  • Conflict Resolution & Customer Handling
  • Trust Building & Staff Management
  • Event Planning & Execution
  • Work Planning & Task Prioritization
  • Process Improvement Initiatives
  • Recordkeeping & Documentation
  • Customer Service Excellence
  • Debt Collection & Recovery
  • Negotiation & Persuasion Techniques
  • Accounts Receivable Management
  • Credit Risk Assessment
  • Payment Plan Arrangements
  • Dispute Resolution
  • Knowledge of Collection Laws & Regulatory Compliance
  • Microsoft Word & Office Suite
  • Quality Assurance Monitoring
  • Collection Software

Languages

Nepali
Native or Bilingual
Hindi
Full Professional
English
Full Professional
Urdu
Limited Working

Name & Contact

References

Stefan D'Angelo


State Recoveries Manager VIC

AusHealth

+61 475 433 645

Timeline

Cricket Coordinator

TEAM SA
04.2025 - Current

Collections Officer

AusHealth
04.2024 - Current

Customer Service Officer

ACH Group
09.2023 - Current

Assistant Fruit and Veg Department Manager

Woolworths Marryatville
09.2021 - 09.2023

Marketing Manager

Real Dreams Educational Consultancy
02.2018 - 05.2018

MBA - General

Torrens University Australia

BBA - Finance

Nepal Commerce Campus

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Dipen Neupane