Dipendra Aryal
Austral,Australia
Summary
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
14
14
years of professional experience
Work History
Linen Room Attendant and Costumer Service
Healthshare
St Leonards, NSW
11.2014 - Current
- Stock check and ordering linen
- Organized incoming shipments of linens for distribution to various departments.
- Distributed linens to designated areas in accordance with established procedures.
- Cleaned and maintained the linen storage room according to safety standards.
- Restocked shelves with new linens as needed.
- Monitored linen usage levels throughout facility ensuring adequate supply at all times.
- Attending Calls, serve the up front customers instantly, refilling linen and wide range of Hospital materials in different wards
- Keeping up to date record of incoming And Outgoing linen
- I am still involved in a team which safely operate Automated Guided Vehicle robot(AGV) which is used for transport goods and linens to the hospital wards
- Prepared weekly reports detailing inventory levels, usage and shortages and surpluses.
- Trained new staff members on proper handling and distribution of linens.
- Maintained work area and equipment cleanliness and followed sanitation and safety procedures.
Support Worker
Meditech Stang
Strathfield
02.2018 - 01.2019
- Supporting clients to live an active lifestyle and participate in their community through the delivery of a range of person-centered programs
- Assist and support clients to access the community e.g Driving clients to the shops, appointments, coffee, gym, outdoor activities etc
- Assist and support clients within their own home e.g Assisting with household duties, personal and hygiene care, cooking etc
- Supporting clients who use personal equipment /aid, this may include walking or standing frames, wheelchairs, hoists
- Maintained accurate records of client progress using computer systems or paper files in line with data protection regulations.
- Assisted clients with personal care, such as showering and dressing.
- Helped clients develop independent living skills, such as budgeting, cooking and cleaning.
- Reported any incidents or accidents in accordance with company policy and procedure.
- Accompanied clients to medical appointments and assisted them with their daily needs.
Goondee Aged care
Strathfield
01.2013 - 01.2014
- Respond immediately to calls from patients for assistance or treatment
- Engage in housekeeping tasks
- Assisting resident with performing basic tasks such as eating, dressing and toileting when necessary.
pickpacking and Customer Service
Ingram micro Australia
eastern creek, NSW
01.2012 - 01.2014
- Drive forklift onloading and uploading to and from the truck
- Meet specifics of customer orders in a timely manner
- Monitor product quality frequently, reporting problems to the supervisor and managers.
AIN
Presbyterian Aged Care
Paddington, NSW
01.2010 - 01.2012
- Respond immediately to calls from patients for assistance or treatment
- Engage in housekeeping tasks
- Assisted patients with activities of daily living such as bathing, grooming, and dressing.
- Served meals to patients in their rooms and assisted with feeding when needed.
- Cleaned and sanitized patient rooms according to established protocols.
Education
Aged Care Nurse
Roo's Training And Education
04-2011
CERT III and Diploma In Commercial Cookery And Management -
Cadet International College
01.2010
Social Science and Development Studies - Rural Sociology
Tribhuvan University
01.2008
Skills
- Empathy For customer
- Good Listening Skills
- Resilience Under Pressure
- Always prioritizing the Customers
- Proactive at Problem Solving
- Creating a Culture of Great Customer Service
- Finding Ways to Exceed Expectation
- Knowledge of microsoft word and Excel
- Able to use new technologies properly regarding customer service
- Asking for Feedback
- Communication and interpersonal Skills
- Excellent Interpersonal Oral and Written Communication in English
- Machinery Operation
- Laundry storage and distribution
- Machine Maintenance
- COVID-19 Safety Procedures
- Mobility support
- Transportation Assistance
- Personal care assistance
- First-aid and CPR
- Patient-centered care
Citizenship
Australian Citizen
Driving Licence
Full Australian Driving Licence
Working with children
- approved working with children check
Timeline
Support Worker
Meditech Stang
02.2018 - 01.2019
Linen Room Attendant and Costumer Service
Healthshare
11.2014 - Current
Goondee Aged care
01.2013 - 01.2014
pickpacking and Customer Service
Ingram micro Australia
01.2012 - 01.2014
AIN
Presbyterian Aged Care
01.2010 - 01.2012
Aged Care Nurse
Roo's Training And Education
CERT III and Diploma In Commercial Cookery And Management -
Cadet International College
Social Science and Development Studies - Rural Sociology
Tribhuvan University
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