Dipendra Chaudhary
Norman Circle Glenorchy,TAS
Summary
Dynamic and results-driven Retail Manager with over three years of experience in store operations, team supervision, and customer service excellence. Proven ability to drive sales growth and increase profitability through effective merchandising, strategic inventory management, and targeted marketing initiatives. Skilled in financial analysis, staff training, and performance management to achieve and exceed business goals. Adept at problem-solving, project coordination, and maintaining a high standard of operational efficiency. Committed to delivering exceptional customer experiences and fostering a motivated, results-oriented team culture.
Overview
6
6
years of professional experience
4
4
years of post-secondary education
Work History
Retail Store Manager
Bains Liquor (Bottlemart)
Guildford, Australia
07.2022 - 09.2025
- Managed day-to-day store operations, ensuring compliance with company policies and industry standards.
- Supervised, trained, and motivated a team of employees to deliver high-quality customer service and meet performance targets.
- Oversaw inventory management, stock replenishment, and supplier coordination to optimize product availability.
- Resolved customer issues promptly, maintaining positive customer relationships and improving satisfaction scores.
- Conducted financial analysis to identify cost-saving opportunities and improve profit margins.
- Forecasted customer demand and developed strategic pricing and promotional initiatiactive.
- Monitored competitor activity and market trends to identify growth opportunities and maintain competitive advantage.
- Resolved customer inquiries and complaints to improve satisfaction and loyalty.
- Created marketing plans that increased revenue by 15% within 6 months.
Customer Service Manager
Mr. Trading Concern Pvt. Ltd.
Nepal, Jankpur
09.2019 - 07.2022
- Managed customer service team to ensure high-quality support delivery.
- Developed training programs for new staff to enhance service skills.
- Resolved complex customer inquiries by coordinating with multiple departments.
- Provided exceptional customer service to ensure customer satisfaction.
- Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.
- Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
- Delivered continuous training to associates to maximize performance and customer relations skills.
- Led team engagement to assist cross-functional departments and achieve goals.
Education
MBA - Business Administration and Management
Polytechnic Institute Australia
Sydney, NSW 06.2023 - 07/2025
BBA - Accounting And Finance
Acharya Bangalore Business-School
India, Karnataka 05.2015 - 07.2019
Skills
- Project Management
- Customer Service Excellence
- Team Leadership & Staff Training
- Financial & Data Analysis
- Strategic Marketing & Sales Growth
- Inventory & Budget Management
- Technology Proficiency
- Problem Solving & Decision Making
- Business Development
- Decision-making skills
- Customer services
- Detail-oriented
- Marketing and promotions
Additional Information
Excellent communication and interpersonal skills, Proficient in Microsoft Office Suite, POS systems, and retail management software, Strong organizational and multitasking abilities, Fluent in English, Hindi, and Nepali
Timeline
MBA - Business Administration and Management
Polytechnic Institute Australia
06.2023 - 07/2025
Retail Store Manager
Bains Liquor (Bottlemart)
07.2022 - 09.2025
Customer Service Manager
Mr. Trading Concern Pvt. Ltd.
09.2019 - 07.2022
BBA - Accounting And Finance
Acharya Bangalore Business-School
05.2015 - 07.2019