Summary
Overview
Work History
Skills
Accomplishments
Timeline
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Dipendra Shrestha

Dipendra Shrestha

Hospitality Worker
Mashael Alnour, Sohar , Oman

Summary

Dedicated and experienced hospitality professional with a background in food and beverage service, customer engagement, and front-of-house operations. Skilled in delivering high-quality service in fast-paced environments, ensuring guest satisfaction, and maintaining hygiene and safety standards. Passionate about hospitality and committed to providing memorable service experiences.

Overview

9
9
years of professional experience
3
3
Languages

Work History

Baker

GELA
Oman
07.2025 - Current
  • Operated and maintained bakery equipment, including ovens and mixers.
  • Maintained a safe work environment by strictly adhering to sanitation guidelines and addressing potential hazards promptly.
  • Produced consistently high-quality baked goods for customers.
  • Contributed to team success by training new employees on baking techniques, safety protocols, and equipment operation.
  • Complied with health and safety codes to protect staff and customers.

Waiter/Service Manager

The Barista Club
01.2024 - 05.2025
  • Managed high volume of customers during peak hours, maintaining prompt and efficient service.
  • Ensured food safety compliance by adhering to proper handling procedures when serving dishes.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
  • Handled cash transactions accurately, ensuring proper accounting and minimizing discrepancies at the end of shifts.
  • Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.

Manager/Personal in Charge II/Head Barista

Drop Coffee Dubai
03.2017 - 12.2023
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Improved marketing to attract new customers and promote business.
  • Controlled costs to keep business operating within budget and increase profits.
  • Improved safety procedures to create safe working conditions for workers.

Restaurant Waiter

Fulbari Resort
Kathmandu, Nepal
04.2016 - 05.2017
  • Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
  • Answered customers' questions, recommended items, and recorded order information.
  • Cultivated warm relationships with regular customers.
  • Maintained clean and organized dining areas for optimal guest experience.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Processed cash and credit card transactions accurately, maintaining accountability for all sales revenue generated during shifts.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.

Skills

Project Management

Public Relations

Teamwork

Time management

Leadership

Effective Communication

Digital Marketing

Customer Service

Problem-solving abilities

Reliability

Goal setting

Accomplishments

    • Semifinalist in the UAE National Latte Art Championship 2019

    • Semifinalist in UAE Aeropress Championship 2021

    • Trained special course from CQI Cupping Essentials 2021

    • Trained by World Latte Art Champions of 2018 & 2019

    • UAE Level II PIC completed

    • UAE Food and Hygiene completed

Timeline

Baker

GELA
07.2025 - Current

Waiter/Service Manager

The Barista Club
01.2024 - 05.2025

Manager/Personal in Charge II/Head Barista

Drop Coffee Dubai
03.2017 - 12.2023

Restaurant Waiter

Fulbari Resort
04.2016 - 05.2017

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Dipendra ShresthaHospitality Worker