Summary
Overview
Work History
Education
Skills
Professional Skills
Timeline
Generic

Dipesh Bishwakarma

Kogarah,NSW

Summary

Dedicated Customer Service Team Member with proven ability in resolving inquiries and complaints, achieving 95% satisfaction rating. Expert in personalized communication strategies, resulting in 30% increase in customer retention and 25% rise in repeat business. Proficient in problem-solving, successfully handling 50 issues per week and developing processes to reduce resolution time by 20%. Award-winning professional recognized for maintaining high standards and receiving 97% positive feedback from post-service surveys.

Overview

3
3
years of professional experience

Work History

Shift Manager

Broadway Macdonald
08.2022 - Current
  • Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
  • Achieved consistent customer satisfaction by addressing concerns promptly and professionally.
  • Improved overall team performance by effectively delegating tasks and providing clear instructions.
  • Cooperated with coworkers to improve customer experience and manage storefront.
  • Scheduled staff to establish adequate coverage during peak business hours.
  • Played an essential role in achieving store goals through strategic planning alongside upper management during regular meetings.
  • Conducted regular evaluations of employee performance, identifying areas for improvement and offering targeted guidance for skill development.
  • Negotiated with suppliers for better pricing, directly impacting profitability by reducing operational costs.

Education

Bachelor of Business - Business

Holmes Institute Sydney
6/91 York St, Sydney NSW 2000
07-2028

Skills

  • Punctual and reliable
  • Customer service focus
  • Schedule oversight
  • Cash handling
  • Verbal and written communication
  • Inventory control
  • Inventory controls
  • Shift checklists
  • Quality control
  • Staff development
  • Workplace safety

Professional Skills

Experienced and motivated Shift Manager with over 2 years of supervisory experience in fast-paced quick-service restaurant environments. Proven ability to lead teams, optimize store operations, uphold brand standards, and deliver exceptional customer service. Skilled in conflict resolution, staff training, and achieving operational excellence under pressure.

Core Competencies
  • Team Leadership & Supervision
  • Customer Service Excellence
  • Inventory & Stock Control
  • Scheduling & Labor Management
  • Cash Handling & Reconciliation
  • Health & Safety Compliance
  • Conflict Resolution
  • Training & Onboarding
  • Performance Monitoring
  • Drive-Thru & Dine-in Operations

Timeline

Shift Manager

Broadway Macdonald
08.2022 - Current

Bachelor of Business - Business

Holmes Institute Sydney

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Dipesh Bishwakarma