DIPESH MAHARJAN
Summary
Experienced IT Help Desk Support with 6 months of experience in IT industry. With over 2+ years of offering customer services for clients with experience of dealing with different customers and resolving different customer issues, complaints, and inquiries with actionable advice. Knowledge of Windows operating system and Servers, Office 365, Azure, Networking and Virtualisation and experienced with troubleshooting.
Overview
3
3
years of professional experience
Work History
Service Desk Analyst
Veolia Environmental Services ANZ
10.2023 - 04.2024
- Assisting user with account management such as unlocking user accounts, password reset, MFA setup, license assignment, adding to the group in Microsoft azure
- Performing user onboarding and offboarding from Windows Server 2019 Active directory and Office 365 Admin Centre
- Using Intune for the Enrolment and deployment of device, wiping the device when a staff leaves the company
- Adding NTFS permissions to files and folders for the users along with assigning security groups for accessing files and folders in Active Directory of Windows Server 2019
- Providing level-1 support to the teams and external clients about the problems that arise from telephone queries, emails and remote queries while considering the SLA of the company
- Troubleshooting hardware and software, deploying applications to the end user devices using WDS and Intune such as iPhone and windows
- Logging incidents and service requests on Zendesk ticketing system and liaising with level-2 team and vendors for escalation, updates, closing of the tickets and assign to the team
- Employing Group Policy in Windows Server 2019 i.e., enforcing strong password requirement, limited access to control panel, deploy applications to users and windows update
- Troubleshooting network connectivity issues such as WIFI connection, mobile hotspot connection and VPN connection issues and knowledge of switching, routing protocols
- Creating, reviewing and updating knowledge-based article and sharing with the team using companies' documentation
- Solving problems related to windows 10/11 operating system such as blue screen of death (BSOD), boot problems, windows update related issues and backup issues
- Troubleshooting hardware and software, deploying applications to the end user devices using WDS and Intune such as iPhone and windows
- Troubleshooting the issues that arise in Teams, OneDrive, Outlook, SharePoint and storage limit along with adding Add-in features and scheduling events
Assistant Team Leader
Hill Street Grocer
07.2021 - 11.2023
- Assisting customers with their queries about products and services in store
- Answer phone calls, handle incoming queries and request from customers effectively
- Supported deli team leader in daily operations, including food preparation, stock management and customer service
- Trained new team members on deli procedures and product knowledge
- Ensured compliance with food safety regulations and maintained clean and organized workspace
Education
Bachelor of Computer Application -
College of Information Technology And Engineering
Skills
Windows : Windows 10/11 OS
Window server : Active Directory, DHCP, DNS, Print Server, Group Policy, Windows Server 2019
Remote Control Tools : Team Viewer, Quick Assist, Zoom, Microsoft Teams
Microsoft Azure : Azure Active Directory, Users & Groups, MFA, Password reset, licensing
Ticketing System : Zendesk
M365 Administration : Exchange, Teams, SharePoint, One Drive
Virtualisation : VMware Workstation, Oracle Virtual Box
Networking : Cable, Patch panel, Rack Mount, basic Switch configuration
Backup : Windows Backup, Azure backup
IP Telephony : Teams, Zoom
Personal Information
Residency: Permanent Resident
Attributes
- Team worker and attentive to details.
- Fast learner and always optimistic to learn new things.
- Good understanding of operating system, software and devices.
- Good communication and time management skills.
- Analytical and problem-solving skills.
- Full Australian Driver License.
Timeline
Service Desk Analyst
Veolia Environmental Services ANZ
10.2023 - 04.2024
Assistant Team Leader
Hill Street Grocer
07.2021 - 11.2023
Bachelor of Computer Application -
College of Information Technology And Engineering
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