Summary
Overview
Work History
Education
Skills
Certification
Languages
Reference
Accomplishments
Timeline
Generic

Dipesh Malik

Truganina,VIC

Summary

Dynamic Customer Service Representative with extensive experience at IGA Supermarket, excelling in complaint handling and relationship building. Proven ability to resolve issues efficiently, leveraging critical thinking and product knowledge to enhance customer satisfaction. Committed to delivering exceptional service and fostering positive interactions in fast-paced environments.

Overview

2025
2025
years of professional experience
1
1
Certification

Work History

Customer Service Representative

IGA Supermarket

Customer Service Representative

Shell Gas Station

Customer Service Representative

The Bottle-O
Melbourne, VIC
06.2023 - 02.2025

Education

Bachelors Of Community Services - Social Work

Scott’s College
Melbourne, VIC

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Problem resolution
  • Relationship building
  • Complaint handling
  • Product knowledge
  • Paperwork processing

Certification

RSA

Languages

English
Native or Bilingual
Hindi
Native or Bilingual

Reference

Venkatrami Reddy

0433 674 411

Accomplishments

  • Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
  • Product Promotion - Up-sold products and motivated customers to upgrade current product plans.
  • Customer Relations - Earned highest marks for customer satisfaction, company-wide.

Timeline

Customer Service Representative

The Bottle-O
06.2023 - 02.2025

Customer Service Representative

IGA Supermarket

Customer Service Representative

Shell Gas Station

Bachelors Of Community Services - Social Work

Scott’s College
Dipesh Malik