Dipesh Narayan
IT Support Technician
St Albans,VIC
Summary
IT engineer with ability to fix outdated equipment, implement new tools, and support ongoing various business activities. adapts to workplace reality and alterations in workplace circumstances. consistently good for everyone.
Highly skilled Help Desk technician experienced with troubleshooting and resolving technical issues. strong background in providing efficient and effective solutions to clients. A dedicated team player delivers great customer service.
Overview
5
5
years of professional experience
1
1
Certification
Work History
IT Support Technician
Techworld Computers
02.2018 - 02.2023
- Maintained office PCs, networks and mobile devices.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Managed system-wide operating system and software deployments as well as related software upgrade problems.
- Corrected connectivity faults to restore user access to local networks, cloud-based storage and public web.
- Monitored server room, wireless network and other server infrastructure, keeping systems running smoothly.
- Configured systems according to prescribed software and hardware frameworks.
- Researched product and issue resolution tactics to address customer concerns.
- Installed, modified, and repaired software and hardware to resolve technical issues.
- Troubleshot and diagnosed problems to accurately resolve wide range of technical issues.
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Walked individuals through basic troubleshooting tasks.
- Configured hardware, devices, and software to set up work stations for employees.
- Responded to telephone, email and in-person inquiries regarding operation, use and repair.
Education
Diploma of Information Technology Networking - Information Technology
Fiji National University
Nadi Fiji11.2017
Skills
- Troubleshooting and Diagnostics
- Software and Hardware Assistance
- Printers and Peripherals
- Configuring Devices
- Program Installations
- PC Support
- Technical Support Background
- Diagnose Faults
- Computer Workstation Setup
- Support End-Users
- Apple IOS
- Desktop Technical Support
- Help Desk Operations
- Wireless Networking
- Server back up
- First Level Support
Certification
- Diploma of Information technology networking
Timeline
IT Support Technician
Techworld Computers
02.2018 - 02.2023
Diploma of Information Technology Networking - Information Technology
Fiji National University
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