Dipesh Simkhada
Strathfield,NSW
Summary
Hardworking Disability Support Worker dedicated to comprehensive, compassionate and individualized patient care. Manages appointments and medication, assists with bathing and grooming and maintains tidy environments.
Overview
7
7
years of professional experience
Work History
Disability Support Worker
Healing Hands Complete Care
12.2022 - 02.2024
- Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
- Developed strong interpersonal relationships with clients, earning their trust and respect through consistent empathy and understanding.
- Supported clients in maintaining a clean living space by assisting with household tasks such as laundry, meal preparation, and general tidying.
- Prepared nutritious meals to meet individual dietary needs for clients.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Provided emotional support to clients during challenging times, fostering resilience and coping skills.
- Communicated regularly with family members about client progress, addressing any concerns or questions promptly.
- Managed medications effectively for clients under strict supervision from healthcare professionals, ensuring adherence to prescribed treatment plans.
- Improved client independence by developing personalized support plans tailored to individual needs and goals.
- Participated in ongoing professional development opportunities to stay current on best practices within the disability support field.
- Drove clients safely to social activities and appointments.
- Enhanced quality of life for clients with physical and intellectual disabilities through compassionate care and assistance.
- Maintained safety with tidy, clean, and hazard-free home environments.
- Kept detailed daily logs with care actions, patient behaviors, and incidents.
- Delivered exceptional personal care services, including bathing, dressing, grooming, and feeding assistance.
Hospital Assistant
Mater Hospital
10.2020 - 01.2023
- Collaborated with team members to complete daily tasks quickly and effectively for maximum productivity.
- Developed strong working relationships with colleagues across various departments including front desk staff, maintenance teams, laundry, and management.
- Reported maintenance issues encountered in rooms or common areas to management for prompt resolution.
- Increased overall cleanliness ratings by consistently meeting or exceeding housekeeping performance standards.
- Maintained high levels of safety awareness while using chemicals, equipment, and tools during daily tasks.
- Contributed to positive guest experiences with meticulous attention to detail when sanitizing bathrooms, making beds, and restocking amenities.
- Enhanced guest satisfaction by maintaining a clean and welcoming environment in all areas of the property.
- Maximized workspace efficiency by organizing housekeeping carts, storage closets, and supply areas on a regular basis.
- Handled spills in work and common areas and used proper methods to clean and sanitize each material.
- Upheld high standards of cleanliness in operating rooms, ensuring a sterile environment for surgical procedures following strict protocols.
- Reduced infection rates by diligently disinfecting surfaces and equipment in accordance with established protocols.
Housekeeper
St. John Of God Hospital
02.2019 - 07.2021
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Safeguarded patient privacy by adhering to strict confidentiality policies while performing cleaning duties in occupied rooms.
- Ensured optimal facility appearance for patients, staff, and visitors through regular floor care, trash removal, and detail cleaning tasks.
- Managed laundry services efficiently, delivering clean linens promptly to various departments as required.
- Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
- Performed regular maintenance and repairs on various cleaning tools and equipment.
- Handled equipment, chemicals, and materials properly and with caution.
- Ordered and stocked cleaning supplies based on current workload and upcoming jobs.
Customer Service Representative
Charlotte Cafe
03.2017 - 05.2019
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Education
Bachelor's of Information Technology - Information Technology
Central Queensland University
Sydney, NSW11.2019
Certificate III in Individual Support - Ageing And Disability
Spark Training Australia
02.2022
Induction - New Worker NDIS Induction Module
NDIS
11.2022
Provide Cardiopulmonary Resuscitation - CPR Training
Business Wise First Aid Training
06.2023
First Aid Training - First Aid Training
Victorian Center For Training And Development
01.2022
Skills
- Daily living assistance
- Housekeeping and meal preparation
- Personal Care
- Independent Living Support
- Documentation skills
- Incident Reports
- Risk Assessments
- Safety Management
- Housekeeping skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Data Entry
- Computer Proficiency
- Administrative Support
- Technical Support
- Clerical Support
- Filing
- Research
- Office equipment proficiency
- POS systems expert
- CRM Software
- Information Security
- CRM software proficiency
- Training development aptitude
- Key stakeholder relationship building
- Report Generation
Timeline
Disability Support Worker
Healing Hands Complete Care
12.2022 - 02.2024
Hospital Assistant
Mater Hospital
10.2020 - 01.2023
Housekeeper
St. John Of God Hospital
02.2019 - 07.2021
Customer Service Representative
Charlotte Cafe
03.2017 - 05.2019
Bachelor's of Information Technology - Information Technology
Central Queensland University
Certificate III in Individual Support - Ageing And Disability
Spark Training Australia
Induction - New Worker NDIS Induction Module
NDIS
Provide Cardiopulmonary Resuscitation - CPR Training
Business Wise First Aid Training
First Aid Training - First Aid Training
Victorian Center For Training And Development
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