Sandesh Kharel
Chatswood,Nsw
Summary
Motivated team player with a proven ability to provide exceptional customer service and resolve complaints effectively. Possesses excellent communication, organizational, and multitasking skills. Committed to delivering the highest quality service and creating positive customer experiences. Works well independently or collaboratively and consistently exceeds expectations.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Customer Service Representative
BP retail
Forestville, Australia
06.2022 - Current
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
Customer Service Representative
EG AUSTRALIA
BROOKVALE , NSW
08.2023 - 09.2024
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
Team Leader Supervisor
KFC
Dee Why , Australia
07.2022 - 08.2023
- Coordinated team activities and delegated tasks to ensure efficient completion of projects.
- Developed strategies for problem solving and conflict resolution among team members.
- Conducted regular performance reviews to assess individual team member progress.
Night Fill Team Member
Woolworths
Narrabean, Australia
09.2022 - 02.2023
- Responded to telephone inquiries and complaints following standard operating procedures
- Maintained knowledge of company products to provide helpful suggestions and recommendations to customers
- Delivered personalized customer service relating to questions and promptly resolved basic problems on customer accounts
Education
BBA - Tourism And Hospitality Management
CANTERBURY INST OF MANAGEMENT
Darlinghurst, NSW01-2025
High School Diploma -
AADARSHA SCHOOL OF HOTEL MANAGEMENT
JHAPA, NEPAL 05-2021
Skills
- Retail Sales
- Customer Service
- Staff Training
- Report Transcription
- Active Listening
- Credit Card Payment Processing
- Report Creation
- Customer Relations
- Senior Leadership Support
- Order Fulfillment
- Report Preparation
- Account Management
- Team Development
- Customer Consulting
- Critical Thinking
- Sales and Upselling
- Brand Representation
- SOP Adherence
- Shift Scheduling
- Cash Handling
Certification
Drivers license
Safety Leadership principle Award
Barista
Languages
English, Advanced (C1)
Languages
English
Professional
Nepali
Native/ Bilingual
Hindi
Professional
References
References available upon request.
Timeline
Customer Service Representative
EG AUSTRALIA
08.2023 - 09.2024
Night Fill Team Member
Woolworths
09.2022 - 02.2023
Team Leader Supervisor
KFC
07.2022 - 08.2023
Customer Service Representative
BP retail
06.2022 - Current
Drivers license
Safety Leadership principle Award
Barista
BBA - Tourism And Hospitality Management
CANTERBURY INST OF MANAGEMENT
High School Diploma -
AADARSHA SCHOOL OF HOTEL MANAGEMENT
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