Summary
Overview
Work History
Education
Skills
Interests
Timeline
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Dipika Poudel

Sydney,NSW

Summary

Dynamic housekeeping professional with a proven track record at Sheraton Grand Hyde Park, excelling in guest relations and quality improvements. Skilled in cleaning and sanitation, I enhanced guest satisfaction through meticulous room inspections and effective staff training, significantly reducing onboarding time. Committed to maintaining high standards and prioritizing workloads for optimal results. With all these experience, while working on Skype suites paramatta, I got the certificate as a star of the month and shoes gift from the agency as a best room attendant and fastest room cleaning person.

Overview

1
1
year of professional experience

Work History

Housekeeping Supervisor

Sheraton Grand Hyde Park, Townhall
12.2024 - Current
  • Conducted regular room inspections to verify compliance with housekeeping standards.
  • Placed orders for housekeeping supplies and guest toiletries.
  • Communicated repair needs to maintenance staff.
  • Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
  • Completed schedules, shift reports, and other business documentation.
  • Improved overall guest satisfaction by consistently maintaining clean and organized rooms and common areas.
  • Developed comprehensive training manual for new hires, significantly reducing onboarding time.

Housekeeping Room Attendant

Skype Suites, Parramatta, Sydney, NSW
08.2024 - 12.2024
  • Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
  • Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
  • Enhanced guest satisfaction by maintaining clean and well-stocked rooms in a timely manner.
  • Sanitized all kitchen surfaces, wiped down cabinets, and swept and mopped floors
  • Engaged with guests on room requirements and amenities to promote overall satisfaction.
  • Maintained spaces with routine upkeep and basic repairs, coordinating with management on more advanced needs.

Education

BBA - Accounting

Melbourne Institute of Technology
Sydney, NSW
09-2027

High School Diploma -

Gaindakot Namuna College.
Gaindakot-2, Nawalpur, Nepal
05-2023

Skills

  • Cleaning and sanitation
  • Guest relations
  • Customer service-focused
  • Customer service
  • Workload prioritization
  • Quality improvements

Interests

  • I enjoy helping others and giving back to the community
  • Offering time and support to shelters for the homeless, women, and animals

Timeline

Housekeeping Supervisor

Sheraton Grand Hyde Park, Townhall
12.2024 - Current

Housekeeping Room Attendant

Skype Suites, Parramatta, Sydney, NSW
08.2024 - 12.2024

BBA - Accounting

Melbourne Institute of Technology

High School Diploma -

Gaindakot Namuna College.

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Dipika Poudel