Dipseka Shiwakoti
Technology Specialist
Gosford,NSW
Summary
Experienced with technical support, system implementation, and troubleshooting. Utilizes advanced problem-solving techniques to enhance system efficiency. Knowledge of hardware, software, and network management.
Overview
7
7
years of professional experience
Work History
RESTAURANT TECHNOLOGY SPECIALIST
YUM BRANDS
10.2023 - Current
- Analysing, developing, and assessing system application and Network infrastructure that supports KFC’s operations.
- Deploying and configuring network devices, such as routers, switches, firewalls, and wireless access points, according to the established design.
- Ensuring the security of the entire network including data theft.
- Performing network coding per system requirements, implementing network protocols, and diagnosing network-related errors.
- Maintaining multi-site network operations, software applications, operating systems, and regular maintenance with both private and public facilities.
- Implementing preventive measures and executing regular maintenance such as firmware updates, patch management, and backups.
- Helping set up VPN for secure remote access and assisting with the overall network infrastructure support.
- Providing the first point of contact via phone, and email to incoming network outages or incidents promptly to minimize downtime.
- Identifying and addressing network issues, risks, and uncertainties and applying all established processes.
- Identifying, analysing, and documenting root cause issues and resolutions.
- Supporting the efficient and effective operation of stores equipment including registers, packing screens and other network peripherals.
- Assisting in setting up and configuring EFTPOS, digital menu board, storage, security, backup and recovery, Wi-Fi, network, desktop support (pc and laptop), licensing, and knowledge base.
- Coordinating with third-party service providers for timely repair of the network systems under the maintenance and agreement warranty.
- Maintaining network systems to ensure the smooth operation of support teams.
- Create and maintain process documentation
RESTAURANT GENERAL MANAGER
KFC KINGSCROSS
11.2018 - 10.2023
- Started with customer service team member on A skill summation of five years of working experience with KFC bringing two years of experience as a Restaurant General Manager with a strong dedication to driving effective results for the brand. I am an effective communicator with highly professional attitude, great organizational skills, strong attention to accuracy and detail, and well-developed teamwork abilities, an exceptionally fast learner with a strong sense of responsibility.
SALES ASSISTANT
ZARA PARRAMATTA
07.2022 - 10.2023
- Performed responsibility for providing excellent customer service, helping customers with purchases, maintaining the store’s appearance, and ensuring products are well-stocked and presented. Assisted further on the shop floor, handling transactions, organizing fitting rooms, and supporting with stockroom tasks with good communication skills, a strong sense of style, and the ability to work efficiently in a fast-paced retail environment.
Education
Bachelor of Science - Information Technology
Southern Cross University
NSW08-2024
Advanced Diploma - Information Technology of Network Security
Australian Harbour International College
Sydney, NSW07-2020
Diploma - Information Technology (Networking)
Australian Harbour International College
Sydney08-2019
Skills
- Technical support experience
- Network administration
- Teamwork and collaboration
- Problem-solving and Time management
- Attention to detail and Critical thinking
- Access management experience using Active Directory/Azure AD/SAP, printer administration support
- Ticketing System experience using Jira & ServiceNOW
Accomplishments
- Achieved multiple Employee of the month 2025 through effectively helping with ticket resolutions.
- Troubleshooted, documented and resolved Crowdstrike outage which led to team achievement .
- Achieved highest CSAT for 2025 by resolving technical issues with accuracy, efficiency and better customer service.
Timeline
RESTAURANT TECHNOLOGY SPECIALIST
YUM BRANDS
10.2023 - Current
SALES ASSISTANT
ZARA PARRAMATTA
07.2022 - 10.2023
RESTAURANT GENERAL MANAGER
KFC KINGSCROSS
11.2018 - 10.2023
Bachelor of Science - Information Technology
Southern Cross University
Advanced Diploma - Information Technology of Network Security
Australian Harbour International College
Diploma - Information Technology (Networking)
Australian Harbour International College