Summary
Overview
Work History
Education
Skills
Customer service Meeting New People Teamworker
Timeline
Generic

DIPSHIKA DINESHNI DEVI CHAND

Hoppers Crossing,VIC

Summary

Passionate [Marketing Coordinator] driven to create effective marketing strategies and maximize company sales. Consistently delivers timely and effective marketing programs to promote awareness of products and company mission. Strategic and innovative professional well-versed in media marketing and brand promotion.

Overview

7
7
years of professional experience

Work History

Marketing Coordinator

Australian Study Link Institute
10.2022 - 01.2024
  • Assist in developing and implementing the company’s brand strategy
  • Ensure that all marketing efforts serve immediate and long-term business goals by identifying and executing improvements for processes, content, and lead generation
  • Prepare marketing activity reports and metrics for program success
  • Compile market research, forecasts, competitor analyses, campaign results, and consumer trends
  • Support the development and maintenance of internal tools, including credentials database, trackers, global contact directory, and intranets
  • Build knowledge and education regularly through workshops, research, and seminars, and share best practices and local marketing tactics with team members

Responsibilities

  • Conduct research of market trends, customer behavior, and competitor landscape, and prepare reports by analyzing and summarizing data
  • Support the marketing director in establishing and evaluating marketing strategy by assembling sales forecasts, setting objectives, organizing promotional presentations, and updating calendars
  • Communicate campaign objectives, timelines, and deliverables to sales team, and provide instructions for usage and promotion
  • Plan meetings, events, conferences, and trade shows by identifying requirements, establishing contacts, developing schedules and assignments, and coordinating mailing lists
  • Maintain inventory of sales support materials, ensuring all are current and accurate, and coordinate the creation of new materials when necessary
  • Continually seek new sources of prospective customer data and provide recommendations to sales and marketing leadership

Human Resources Manager

Korea Auto Traders Limited
01.2019 - 09.2022
  • Developed comprehensive process for new hires and reviewed new hire productivity, optimizing onboarding effectiveness.
  • Conducted thorough internal investigations, addressing employee concerns with fairness and transparency.
  • Facilitated open communication channels between employees and management by conducting regular town hall meetings or roundtable discussions.
  • Coordinated company-wide training programs to enhance workforce skills and promote professional growth.
  • Collaborated with legal and compliance teams to review paperwork, obtain feedback, and procure available information for new training processes.
  • Coordinated technical training and personal development classes for staff members.

Audit Officer

Northern Air Ways
02.2017 - 06.2018
  • Played an instrumental role in preparing the organization for external audits, leading to successful outcomes with minimal findings.
  • Analyzed complex client problems and generated targeted solutions that resolved outstanding issues while enhancing client business positions.
  • Developed financial models to assess and analyze financial performance of clients.
  • Kept up-to-date with tax changes and industry trends by participating in professional organizations, opportunities, and networks.

Education

Diploma - Certificate III Certificate IV And Diploma Cookery

Australian School of Commerence
Melbourne, VIC
01.2025

High School Diploma -

DAV College
College
01.2016

Skills

  • Social Media Strategy
  • Vlogging
  • Customer Segmentation
  • Branding
  • Teamwork and Collaboration
  • Project Management

Customer service Meeting New People Teamworker

In my customer service experience, I've consistently prioritized customer satisfaction by actively listening to their needs, resolving issues promptly, and providing clear, concise information. I excel in adapting to various communication styles and maintaining a professional, empathetic demeanour.


Customer service has been the core of my career all along. Starting with my earlier positions, you will see on my resume that I worked as a commissioned sales associate for Company Korea Auto Traders and Australian Study Link Institute. The customers were very loyal, and I loved helping them troubleshoot their tech-based needs. Once that company merged with a competitor, I stayed on and gained promotion to assistant manager. I stayed there for another five years. Currently, I manage a team of ten sales associates and train them in delivering excellent customer service. As the manager, I take care of any customer service disputes and escalated needs."

Timeline

Marketing Coordinator

Australian Study Link Institute
10.2022 - 01.2024

Human Resources Manager

Korea Auto Traders Limited
01.2019 - 09.2022

Audit Officer

Northern Air Ways
02.2017 - 06.2018

Diploma - Certificate III Certificate IV And Diploma Cookery

Australian School of Commerence

High School Diploma -

DAV College
DIPSHIKA DINESHNI DEVI CHAND