Dipsum Shrestha
Sydney,Australia
Summary
Dynamic and adaptable professional with a diverse background in customer service and operations management. Known for effective communication and strong multitasking abilities, committed to delivering exceptional service and ensuring safety. An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Personal Support Worker
Empowering Disability Partners (EDP)
06.2025 - Current
- Delivered compassionate care and support to clients, ensuring comfort and dignity in daily activities.
- Assisted clients with personal hygiene, mobility, and nutrition, promoting overall well-being.
- Implemented individualized care plans to meet specific needs of clients, enhancing satisfaction and engagement.
- Observed and documented changes in client conditions, communicating findings to healthcare professionals for timely intervention.
- Developed strong relationships with clients and families, building trust and facilitating effective communication.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
UBER DRIVER
UBER AUSTRALIA PTY LTD
SYDNEY, AUSTRALIA
11.2024 - 06.2025
- Communicated warmly with passengers during trip to provide pleasant experience.
- Provided excellent customer service to passengers, ensuring a pleasant and safe experience.
- Complied with local traffic laws and regulations to reduce risks.
- Confirmed customer destinations and estimated travel time.
LOUNGE RUNNER
AAPC PROPERTIES PTY LTD
SYDNEY, AUSTRALIA
11.2023 - 11.2024
- Provided polite and attentive service, exceeding guest expectations.
- Delivered food orders to tables promptly and efficiently, maintaining optimal temperature and presentation.
- Refilled water, beverages, and condiments for guests throughout dining experience.
- Maintained a clean and organized work area to ensure health and safety standards were met.
- Provided superior customer service by quickly and efficiently delivering food to guests.
MANAGER
BIRAT EDUCATION CONSULTANCY PVT LTD
BIRATNAGAR, NEPAL
04.2018 - 04.2023
- Mentored and trained new employees on company policies and procedures.
- Managed daily operations including scheduling and budgeting, exhibiting excellent multitasking capabilities.
- Monitored team productivity and performance to support goals.
- Communicated plans and actions to meet departmental goals.
ACCOUNTS AND ADMINISTRATIVE OFFICER
NATIONAL COLLEGE
KATHMANDU, NEPAL
05.2012 - 09.2015
- Fostered positive relationships with clients through proactive communication tactics.
- Created innovative strategies for increasing customer satisfaction and loyalty, highlighting an ability to think outside the box.
- Maintained files and filing, keeping sensitive information confidential.
- Processed invoices, purchase orders, expense claims and other transactions according to established procedures.
- Served as primary point of contact for facilitating operational and administrative inquiries.
- Assisted the executive management team in making informed decisions by providing timely and accurate administrative support.
- Maintained office inventory by assisting with supply orders.
Supervisor
Jack Sparrow Bar and Restaurant
London, United Kingdom
05.2007 - 10.2011
- Trained new staff on bar and restaurant policies and procedures.
- Supervised daily operations ensuring efficient service and customer satisfaction.
- Managed inventory levels to ensure adequate supply of food and beverages.
- Assisted in scheduling shifts to optimize staff coverage during peak hours.
- Coordinated with kitchen staff to maintain quality food preparation standards.
- Complied with company policies, objectives and communication goals.
- Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
Education
Master of Business (Research) - Business Management
Excelsia University College
01-2027
GRADUATE DIPLOMA OF MANAGEMENT (LEARNING) - BUSINESSS MANAGEMENT
SKYLINE INTERNATIONAL COLLEGE
01.2025
MASTER OF BUSINESS STUDIES - BUSINESS MANAGEMENT
NEPAL COMMERCE CAMPUS
12.2015
BACHELOR OF BUSINESS STUDIES - BUSINESS MANAGEMENT
GOLDEN GATE INTERNATIONAL COLLEGE
12.2009
HIGHER SECONDARY EDUCATION BOARD - MANAGEMENT
KOSHI CAMPUS
06.2006
SCHOOL LEAVING CERTIFICATE - BIRATNAGAR, NEPAL
D.A.V SCHOOL
06.2004
Skills
- COMPUTER OFFICE SKILLS
- Customer service
- Team leadership
- Commercial driving experience
- Document management
- Strong working relationships
- Customer feedback management
- Customer engagement
- Multitasking and organization
- GRAPHIC DESIGNING
- WEB DESIGNING
Certification
- RSA TRAINING
- BARISTA TRAINING
- IELTS TEACHER TRAINING
- SEMINAR ON SUSTAINABLE LIVELIHOOD
- Certificate III in Individual Ageing and Disability
References
References available upon request
Education
true
Timeline
Personal Support Worker
Empowering Disability Partners (EDP)
06.2025 - Current
UBER DRIVER
UBER AUSTRALIA PTY LTD
11.2024 - 06.2025
LOUNGE RUNNER
AAPC PROPERTIES PTY LTD
11.2023 - 11.2024
MANAGER
BIRAT EDUCATION CONSULTANCY PVT LTD
04.2018 - 04.2023
ACCOUNTS AND ADMINISTRATIVE OFFICER
NATIONAL COLLEGE
05.2012 - 09.2015
Supervisor
Jack Sparrow Bar and Restaurant
05.2007 - 10.2011
Master of Business (Research) - Business Management
Excelsia University College
GRADUATE DIPLOMA OF MANAGEMENT (LEARNING) - BUSINESSS MANAGEMENT
SKYLINE INTERNATIONAL COLLEGE
MASTER OF BUSINESS STUDIES - BUSINESS MANAGEMENT
NEPAL COMMERCE CAMPUS
BACHELOR OF BUSINESS STUDIES - BUSINESS MANAGEMENT
GOLDEN GATE INTERNATIONAL COLLEGE
HIGHER SECONDARY EDUCATION BOARD - MANAGEMENT
KOSHI CAMPUS
SCHOOL LEAVING CERTIFICATE - BIRATNAGAR, NEPAL
D.A.V SCHOOL