DIPTI BHATTARAI
41 Chandler Street ,ACT
Summary
Through continuous self-improvement and staying up-to-date with industry trends, I intend to lead with innovation and creativity in tackling people-related challenges. Overall, my goal is to be a catalyst for positive transformation and growth, contributing to the success of both individuals and the organizations I serve.
Overview
7
7
years of professional experience
Work History
NDIS Services Coordinator
Haven Care Australia
05.2023 - Current
- Contract evaluation, and negotiation, including strategic agreements such as Non-Disclosure, Bidding Agreements, Memoranda of Understanding.
- Participate in negotiation and management during Plan review meetings for participants in the care of Haven Care Australia.
- Analyse general market and Implement Business development strategies to gain insights into clients need, stay competitive, make informed decisions, manage risk and make success.
- Review and analyse agreements, confer with business personnel to fully understand business objectives, and identify and resolve any ambiguities, inaccurate statements, omissions of essential terms, or conflicts with possible implications, consistency with laws, government regulations, economic conditions, and company policies
- Implement procedures for contract management and administration in compliance with company policy
- Experience in leading and facilitating community service programs
- Act as the main point of contact with NDIA and Accounts officer to ensure that claims are submitted within timescales and then processed as quickly as possible
- Liaise with Planners/ Support Coordinators to review pipeline of participants to ascertain budget availability for services
- Work with Operations and Planning Teams to identify all opportunities to submit claims
- Oversee and manage submission of Service Variation and Cancellation Claims
- Lead contract/ agreement reviews as per NDIA plan changes.
- Ensure clients budget is feasible for service delivery and data for invoicing is produced in a timely manner.
- Support the team with contract management activities during project delivery through acting in an advisory level capacity for escalations
- Identification and resolution of main contractual issues, claims and disputes in accordance with contractual provisions, action plan definition, providing contractual clarification.
- Manage the preparation of contract/ agreements documentation in cooperation with Haven Care Australia’s policies and procedures to ensure clarity of scope, requirements, project deliverables and timing in line with business objectives
- Develop, recommend, and implement creative and innovative solutions to complex contractual issues
- Handle on-going issue and change management
- Ensure that signed contracts are communicated to all relevant parties to provide contract visibility and awareness, interpretation to support implementation in a timely manner
- Ensure monitoring and reporting on the service’s risks and support identification of opportunities and risk mitigation strategies to ensure key service milestones are achieved
- Ensure contractual/ agreement records and documentation are maintained (including contract correspondence, contractual/ agreements changes, status reports and other documents)
- Ensure timely contract closeout, extension, or renewal
- Pursuit of return of bonds or securities
- Experience of leading and mentoring people
- Undertake any other reasonable duties and responsibilities as required.
HCOS COORDINATOOR ( Program Coordinator)
Haven Care Australia
09.2021 - 05.2023
- Respond to enquiries and referrals from external agencies and compete intake procedures for client/carer in accordance with agreed policy, criteria and guidelines
- Contribute to establishment of individual client services so they are delivered in safe and timely manner
- Develop individual client care plans which identify client and/or carer needs and capacities, hopes and concerns including service recommendations that seek to build on existing strengths and interests to maintain independence
- Maintain strict client confidentiality while reinforcing client’s rights and responsibilities
- Managing, developing and leading day-to-day service provision in all areas of service delivery directly under HCOS supervision
- Providing administrative support to management and support staff
- Administering customer intake
- Developing and managing rosters for all locations of Outreach Programme
- Design, develop and drive strategies to prepare Haven Care Australia Pty Ltd for introduction of NDIS to wider community
- Assist in interviews/assessments with NDIS participants and/or their carers
- Making sure to step in to support clients or staff in emergency
- Network and communicate with other people and groups, e.g Aboriginal communities, other health centres, ACT Health, NDIA
- Record services delivered and submit request to NDIA in timely manner
- Maintain record and reporting for NDIS service delivery and facilitation
- Adhere to NDIS Quality and Safeguard requirements
- Represent organisation at workshops and conferences
Disability Support Worker
Haven Care Australia
01.2021 - 09.2021
- Assisting people to perform important daily activities
- Facilitating daily personal hygiene and dressing tasks
- Performing home based tasks such as food preparation and housework
- Undertaking tasks outside the home such as shopping
- Ensuring a varied program of social activities
- Providing emotional support and friendship
- Documentation and Medication.
Community Care Worker
AFEA
06.2017 - 12.2020
- Manual handling the clients in mobilization, lifting with hoist and slings
- Assessing and providing necessary care such as mouth care, back care and bed bath
- Providing the client with First Aids and CPR
- Developed attention to detail by focusing more on client’s day to day Physical, Emotional and Behavioural change
- Reliability skills as responsible for client’s health and attention to detail on their day to day activities
- Uplifted excellent teamwork skills by working with diverse communities.
Trainee
Intelli New
01.2020 - 07.2020
- Writing Test scripts and executing scripts for various functionality using Jira
- Analysing and Executing manual test Cases
- Converting test cases into automation scripts
- Ensuring the execution of the automated test script on the new builds
- Reporting bugs with severity and priority according to customer requirement
- Worked with the test lead in developing testing strategy for the project “Project: Intelli New Website Upgrade 2.0”.
Education
Diploma - Leadership and Management
Medicus College
Sydney, NSW04.2021
Professional Year - Computer
Performance Education
Sydney, NSW04.2021
Software Engineering Internship - Information Technology
Intelli New
Sydney 12.2020
Master of applied information technology -
Victoria University
Sydney11.2019
Bachelor of Computer -
Tribhuvan University
Nepal03.2015
Skills
- Knowledge and Attribute Summary
- High level written and verbal communication skills
- Computing skills in Microsoft Office package and experience of maintaining Client Management system
- High level of interpersonal skills and ability to network and work with range of stakeholders
- Alignment with NDIS Mission, Vision and Value
- Ability to develop strong rapport with people from diverse backgrounds
- Self-management skills to prioritise and manage time effectively, recognise and
- Maintain professional boundaries, participate in supervision, and reflect and learn from experience
- Ability to work effectively in a team environment to set and achieve shared goals, and engage in collaborative practice desire to work with and explore recovery principles
- Understanding of mental health/illness and associated issues
- Understanding of the NDIS plans and processes (desirable)
Reference
Available upon request
Timeline
NDIS Services Coordinator
Haven Care Australia
05.2023 - Current
HCOS COORDINATOOR ( Program Coordinator)
Haven Care Australia
09.2021 - 05.2023
Disability Support Worker
Haven Care Australia
01.2021 - 09.2021
Trainee
Intelli New
01.2020 - 07.2020
Community Care Worker
AFEA
06.2017 - 12.2020
Diploma - Leadership and Management
Medicus College
Professional Year - Computer
Performance Education
Software Engineering Internship - Information Technology
Intelli New
Master of applied information technology -
Victoria University
Bachelor of Computer -
Tribhuvan University
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