Dipti Patel
Bonner,ACT
Summary
Proficient Administrator with over two years of office experience and a year of Customer Service experience, specializing in administrative work, problem solving, planning, and optimal assistance. Known for increasing productivity and relieving workload of managerial staff. Proven efficiency with an ability to quickly learn and navigate any computer software program, or office filing system.
Overview
8
8
years of post-secondary education
4
4
years of professional experience
Work History
Office Administrator
Iron Mountain Records Management
Canberra, ACT
05.2021 - 08.2021
- Prepared and sorted documents for data entry
- Responsibly accounted for entering data into database software and checking to ensure accuracy of data that has been inputted
- Demonstrated ability of scanning documents and saving in database to keep records of essential organisational information
IT Administrator
IT Alliance Australia
Canberra, ACT
06.2020 - 03.2021
- Demonstrated ability of installing, configuring, updating and maintaining security software on office system
- Maintaining expertise by updating knowledge and skills of latest technology used for network security for developing and implementing security standards
- Responsibly accounted for preparing vulnerability report with recommendations and prioritize which issues to be addressed first
Warehouse Administrator
DB Schenker Logistics
Sydney, NSW
11.2018 - 06.2020
- Developed communication skills by interacting with clients and solutions team
- Demonstrated ability of managing and coordinating administration systems and WMS
- Responsibly accounted for responding to enquiries and requests of clients via phone and email
- Assigned to generate accurate booking orders reports daily
- Positively participated in training and meetings about updates or changes in processes
ICT Intern
Allied Pinnacle
Rhodes, NSW
09.2019 - 11.2019
- Demonstrated ability of making network of people by working in professional workplace environment
- Improved initiative and enterprise skills by taking responsibility of work and completing on time
- Developed research and analysis skills by finding solutions for raised IT Tickets
Customer Service Representative
Azure Knowledge Corporation
Ahmedabad, India
06.2015 - 06.2016
- Demonstrated ability to maintain relationships by resolving customer issues promptly
- Developed strong customer service skills through explaining product features and responding to queries in polite manner
- Evaluated customer reviews and upgraded services to ensure customers are satisfied with products and services
Education
Professional Year Program -
Performance Education
Sydney, NSW 01.2019 -
Masters of Information Technology -
Central Queensland University
Sydney, NSW 03.2017 -
Bachelor of Computer Engineering -
Sankalchand Patel College of Engineering
Gujarat, India 05.2011 -
Skills
Administrative Skills: Strong attention to detail, Quick learning ability, Proficient verbal and written communication skills
undefinedAccomplishments
Customer Relations - Earned highest marks for customer satisfaction, company-wide and was awarded as "Employee of the Month December 2015" at Azure Knowledge Corporation
Timeline
Office Administrator
Iron Mountain Records Management
05.2021 - 08.2021
IT Administrator
IT Alliance Australia
06.2020 - 03.2021
ICT Intern
Allied Pinnacle
09.2019 - 11.2019
Professional Year Program -
Performance Education
01.2019 -
Warehouse Administrator
DB Schenker Logistics
11.2018 - 06.2020
Masters of Information Technology -
Central Queensland University
03.2017 -
Customer Service Representative
Azure Knowledge Corporation
06.2015 - 06.2016
Bachelor of Computer Engineering -
Sankalchand Patel College of Engineering
05.2011 -
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