Summary
Overview
Work History
Education
Skills
Timeline
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Dipti Patel

North Bergen,New Jersey

Summary

Dynamic sales associate with a proven track record at Taj Diamond, excelling in customer service and visual merchandising. Recognized for enhancing team performance through effective collaboration and innovative problem-solving. Committed to fostering positive relationships and delivering exceptional support, ensuring a memorable shopping experience for every customer. Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes. Results-oriented individual with a passion for continuous learning and innovation. Known for leveraging analytical thinking and creativity to solve problems and deliver high-impact solutions in fast-paced environments.

Overview

6
6
years of professional experience

Work History

Volunteer

The Salvation Army
Rowvile, Victoria,
06.2024 - Current
  • Participated in team-building exercises to strengthen relationships among volunteers.
  • Collaborated with other volunteers to create a positive work environment.
  • Collaborated with others by contributing time, effort and skills to achieve the organization's goals.
  • Offered support and assistance to community members.
  • Greeted guests and offered assistance in finding specific departments or personnel.
  • Contributed innovative ideas and solutions to enhance team performance and outcomes.

Sales Associate

Taj Diamond
Newark Ave, New Jersey
05.2020 - 04.2023
  • Greeted customers to determine wants or needs.
  • Cleaned shelves, counters and tables to maintain organized store.
  • Answered store and merchandise questions and led customers to wanted items.
  • Maintained records related to sales for store management.
  • Bagged or packaged purchases and wrapped gifts.
  • Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
  • Maintained knowledge of sales and promotions, return policies and security practices.
  • Stocked shelves and supplies and organized displays to focus customer attention on specific items.
  • Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
  • Organized store by returning merchandise to proper areas and restocked displays.
  • Answered incoming telephone calls to provide store, products and services information.
  • Collected payments and provided accurate change.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Trained new team members in cash register operation, stock procedures, and customer services.
  • Helped customers find specific products, answered questions, and offered product advice.
  • Developed trusting relationships with customers by making personal connections.
  • Engaged customers in friendly, professional dialogue to determine needs.
  • Demonstrated product features and benefits for customers' needs.
  • Processed credit card transactions quickly and securely.
  • Handled customer complaints in a professional manner.
  • Maintained cleanliness of store environment including floors, windows, displays.
  • Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
  • Attended weekly team meetings to review performance goals and objectives.

Macy's Warehouse

Dipti
Secause, New Jersey
11.2019 - 03.2020
  • Completed day-to-day duties accurately and efficiently.
  • Worked with cross-functional teams to achieve goals.
  • Managed inventory and supplies to ensure materials were available when needed.
  • Recognized by management for providing exceptional customer service.
  • Worked effectively in team environments to make the workplace more productive.

Education

Bachelor of Arts - English Literature

Gujarat University
India
06-2000

Skills

  • Customer service
  • Team building
  • Conflict resolution
  • Inventory management
  • Sales reporting
  • Visual merchandising
  • Time management
  • Problem solving
  • Empathy and patience
  • Volunteer orientation
  • Supply coordination
  • Verbal and written communication
  • Telephone and email etiquette
  • Volunteer coordination
  • Positive attitude
  • Answering phones
  • Teamwork and collaboration

Timeline

Volunteer

The Salvation Army
06.2024 - Current

Sales Associate

Taj Diamond
05.2020 - 04.2023

Macy's Warehouse

Dipti
11.2019 - 03.2020

Bachelor of Arts - English Literature

Gujarat University

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Dipti Patel