Summary
Overview
Work History
Education
Skills
Timeline
Generic

Dipty Raghuvanshi

Sydney,NSW

Summary

Highly organized and detail-oriented professional. Skilled at helping customers and businesses to meet financial needs by developing customized product and service solutions. Well-versed in solving routine and complex problems. Good communication, multitasking and conflict resolution skills to utilize strong communication skills, exceptional attention to detail, and ability to efficiently manage and process to achieve weekly CNP targets.

Overview

2
2
years of professional experience

Work History

Personal Banking Asvisor

Westpac Bank
04.2023 - Current


  • Proved erudition through merger of Westpac and St George by perusing integration process and acquiring extensive knowledge of software's like Spider and Firefly.
  • Developed and maintained strong customer relationships, providing exceptional service and advice.
  • Proficient in working with Banking software systems like Spider and Firefly.
  • Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
  • Investigated customer inquiries and resolved discrepancies in helpful and timely manner.
  • Managed escalated phone calls by applying conflict resolutions skills and extensive knowledge of bank policies, products, and services.
  • Evaluated client financial positions and identified most appropriate banking products.
  • Collaborated with other departments to confirm compliance with banking procedures and regulations.
  • Provided advice on different bank products and financial options.
  • Generated reports and analysis of customer data to identify trends and potential business opportunities.
  • Contacted customers as soon as issues arose to immediately find resolution before problem escalated.


Warehouse Co Worker

IKEA Distribution Center
07.2021 - 02.2022


  • Followed instructions and procedures to complete assigned tasks.
  • Worked with WMS-Logistics Software System.
  • Organized inventory systematically for easy access.
  • Assisted in training of new employees on company policies, procedures and processes.
  • Identified defective products or machinery and reported to supervisor.
  • Helped in development of new procedures and processes to improve work performance.
  • Adhered to company policies, safety procedures, and performance standards.
  • Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
  • Collected, arranged, and input information into database system.
  • Helped meet changing demands by recommending improvements to business systems or procedures.

Education

Bachelors Of Commerce - Commerce And Business Studies

Bachelor Of Commerce
Ch.Charan Sing University
04.2000

Skills

  • Adept at leaning new software systems and technologies
  • Competent in tracking information, and customer communication
  • Deft in dealing with customer inquiries, resolving complaints, and ensuring customer satisfaction
  • Strong problem-solving skills
  • Proven ability to work effectively in a team environment
  • Excellent time management skills

Timeline

Personal Banking Asvisor

Westpac Bank
04.2023 - Current

Warehouse Co Worker

IKEA Distribution Center
07.2021 - 02.2022

Bachelors Of Commerce - Commerce And Business Studies

Bachelor Of Commerce

Similar Profiles

CREATE PROFILE
Dipty Raghuvanshi