Dirk Phillips

Achievements & Responsibilities:

• completed LED upgrade to car parks and common mall areas reducing energy consumption by 20% leading to subsequent 5 star NABRES rating for asset.
• responsible for tenancy coordination and project management across stable sites and recently completed site redevelopment of "Superfresh" precinct - introducing new tenancies including Henry Mercato's and Lincraft.
• responsible for major contracts across HVAC, cleaning, security as well as vertical transport, landscaping and plumbing. Negotiated improved contracts for security, cleaning and landscaping.
• management/monitoring of hard and soft services; liaison with owners, council, traders, contractors, customers;
• responsible for financial accounting including monthly I&E reporting quarterly forecasting, annual budgeting for both OPEX and CAPEX. Analysis of costs & service reports to assist owners in making decisions regarding future scopes & projects.

Achievements & Responsibilities:

• Sustainability - Waste/Organics - conceived, planned and delivered the first Organics Dehydrator installation across Scentre Group Portfolio, redirecting Asset General Waste Landfill to Organics based Fertiliser. Driving Doncaster Organics tonnage collections from 70t in 2019 to 693t in 2021. Improving Diversion & Recovery rates from 31% in 2019 to 52% in 2021
• Managed Doncaster Asset Tenancy coordination - defits/ fitouts, contractor compliance & inductions, tenancy document certification
• Managed Asset $4.5M pa inc. Cleaning contract, plumbing & landscaping
• Assisted Regional Facilities Manager in project implementation, including materials procurement, contract preparation and scheduling.
• Plumbing/Leaks
• Landscaping contract
• Civil works

• Lead delivery of Strategic Asset Plan
• Directed all soft service asset maintenance - through in house and external partnership management - Cleaning, General Maintenance, Landscaping, Painting, Pest Control, Plumbing.
• Managed environmental and sustainability initiatives - Waste Management, Recycling
• Lead operations team providing education and training to support day to day deliverables on time and budget
• Ensured contracted service providers delivered exceptional facilities service in accordance with contractual obligations - KPI Management

• Project Management - contracted to manage business start up from construction through to venue opening.
• Department Oversight, including Guest Services, Facilities/Maintenance, Food & Beverage, Playtime, Marketing, Accounts & Purchasing for a $15M annual revenue-producing multi entertainment establishment.
• People Leadership & Development hired management, supervisory & floor team. Created & delivered induction & training programs. Drove a highly focused Guest culture through regular performance discussions & open feedback
  
• Financial Performance prepared business operating budgets, budget reports, payroll, rostering and other financial performance reports.

• Asset Management & Operations - increased productivity by reducing chaos and inefficiencies. Lowered operating costs through cross training reducing staffing levels resulting in improved business efficiencies. Created and implemented SOP's company wide creating efficiencies across total business unit. 

• Team Development - trained and developed management and supervisory teams across all business units to effectively lead and control venue operations. Mentored individual high achievers to grow within company framework, developing multiple succession plans.
• Business Unit Growth - established diverse income streams through demographic targeting; birthday parties and corporate functions (30% of revenue), team sport and personal fitness activities for a $8.5M annual Revenue generating venue.
• Project Management - directed all phases of "Sky Climb" project from construction phase to operating phase.
• Contractor Management - oversaw external cleaning, maintenance and security provisions daily. Engaged with and managed construction teams during venue refit and expansion period.
  
  
  

• P&L focus - grew turnover by 20% returning business to profitability by changing product offerings, increasing venue outlets, moving to cost effective suppliers, eliminating wastage, and reducing inefficient staffing methods
• Events & functions management - created separate business unit to increase revenues, improve service delivery and consolidate stakeholder management.
• Stakeholder focus - established clear guidelines in dealing with diverse stakeholder portfolio (sporting associations, corporates, community & disability groups, schools) groups to return business to a "customer first" strategy. 

• Startup Strategy - took business from inception to full scale operation. Hired bulk of operational workforce and implemented standard operating guidelines to guide inexperienced management team. 
• External contractor management - worked with and guided construction and supplier consultants to resolve critical issues.