Dirk Wright
North Curl Curl,NSW
Summary
Highly proactive manager with 4 years of experience in team leadership in the Hospitality industry and proven expertise in building and leading successful teams. Background includes sales, cocktails, management and customer service in fast-paced settings.
Talented problem-solver ready to back up fellow employees at any time.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Assistant Manager
The Hold Bar & Restaurant
03.2023 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Closed out cash register and prepared cashier report at close of business.
- Supervised opening and closing procedures, ensuring they were up the venues standards.
- Mentored team members to enhance professional development and accountability in workplace.
- Creating cocktails for events and weekly specials.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
General Manager
El Camino Cantina
09.2022 - 02.2023
- Developed and implemented strategies to increase sales and profitability.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Carefully interviewed, selected, trained, and supervised staff.
- Set clear expectations and created positive working environment for employees.
- Oversaw balancing of cash registers, reconciled transactions, and deposited establishment's earnings to bank.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Purchased adequate quantities of food, beverages, equipment, and supplies.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
Assistant Manager
Bar Patron
04.2022 - 09.2022
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Mentored the managers at this venue on company procedures and regulations.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Assistant Manager
El Camino Cantina
03.2020 - 04.2022
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Increased employee performance and job satisfaction to strengthen retention and engagement.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
Education
Bachelor of Hospitality Management - Not Completed
International College Of Managment (ICMS)
Sydney, NSWSkills
- Employee Scheduling
- Cost Control
- Employee Performance Evaluations
- Operations Management
- Recruiting and Interviewing
- Product and Service Knowledge
- Task Delegation
- Staff Management
- Staff Supervision
- Money Handling
- Customer Relationship Management (CRM)
- Performance Reviewing
Certification
- RSA
- RCG
- Licensee Certificate
Timeline
Assistant Manager
The Hold Bar & Restaurant
03.2023 - Current
General Manager
El Camino Cantina
09.2022 - 02.2023
Assistant Manager
Bar Patron
04.2022 - 09.2022
Assistant Manager
El Camino Cantina
03.2020 - 04.2022
Bachelor of Hospitality Management - Not Completed
International College Of Managment (ICMS)
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