Disal Fernando
Melbourne
Summary
As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
AN Auto Trading Pvt Ltd
06.2023 - Current
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Maintained up-to-date knowledge of product and service changes.
Customer Service Representative
Super Sonic Auto Trading Pvt Ltd
04.2022 - 02.2024
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Fostered positive customer service culture within team which led to higher customer satisfaction rates.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
Education
Bachleor of Business - International Business & Marketing
Monash University
Melbourne, VIC12.2025
Diploma in Business - Business
Universal College Lanka
Colombo,Sri Lanka02.2024
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Relationship building
- Client relations
- Product knowledge
- Paperwork processing
- Appointment scheduling
- Dispute resolution
- Customer education
- Product sales
Languages
English
Native or Bilingual
Sinhalese
Native or Bilingual
Japanese
Limited Working
Timeline
Customer Service Representative
AN Auto Trading Pvt Ltd
06.2023 - Current
Customer Service Representative
Super Sonic Auto Trading Pvt Ltd
04.2022 - 02.2024
Bachleor of Business - International Business & Marketing
Monash University
Diploma in Business - Business
Universal College Lanka
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