Disali Vidanapathirana
Melbourne
Summary
Enthusiastic patient enquiries and admissions clerk committed to supporting workforce planning, onboarding, and compliance. Self-motivated and energetic with proven success in autonomous and collaborative environments, excelling in administrative coordination and process improvement. Dedicated to ensuring timely credentialing, seamless onboarding, and effective workforce management to support high-quality healthcare delivery.
Overview
6
6
years of professional experience
Work History
Health & Safety Representative (HSR)
Monash Health
08.2023 - Current
- Developed and implemented safety policies and procedures alongside HSR Deputy to establish clear guidelines for safe work practices and comply with regulations.
- Facilitated open communication channels between employees and management regarding safety concerns, promoting a transparent work environment.
- Conducted thorough incident investigations, pinpointing root causes and recommending corrective actions to prevent recurrence.
- Leveraged interpersonal skills to build rapport with employees from diverse backgrounds, fostering an inclusive atmosphere conducive to effective teamwork.
Admissions Clerk & Health Information Services
Monash Health
08.2022 - Current
- Answered approximately 50 phone calls, emails and faxes per shift regarding patient enquiries, medical facility and scheduling appointments.
- Managed patient records accurately, ensuring thorough documentation for billing purposes and future care needs.
- Ensured accurate data entry into electronic health record systems, reducing potential errors that could impact patient care or billing processes.
- Trained new admissions clerks on departmental procedures, improving overall productivity within the team.
Exam Assistant
Monash University
05.2022 - 12.2022
- Implemented innovative solutions for addressing common issues faced during examinations, resulting in smoother experiences for both students and staff.
- Helped accommodate students with disabilities or special needs for alterations to test administration.
- Promoted positive and safe environment for student learning.
VCE Mathematics and Biology Tutor
Alchemy Tuition
12.2021 - 08.2022
- Collaborated with students to complete homework assignments, identify lagging skills and correct weaknesses.
- Served as a mentor for new tutors, providing guidance and resources for successful classroom management and instructional planning.
- Assisted with management of classroom rules, procedures and expectations to instill discipline and observance of conduct code.
Medical Receptionist Team Leader
Family Medical & Dental Clinic
03.2019 - 07.2021
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Assisted senior recruiting staff with career fairs and recruiting events.
- Maintained proper hiring, recruiting, selection and onboarding of candidates.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
Education
Master of Nursing Practice -
Monash University
Clayton, VIC10-2025
Bachelor of Science - Physiology, Developmental Biology & Pharmacology
Monash University
Clayton, VIC06.2023
Volunteer Summary
Monash University – Student Peer Mentor
07/2022 – 12/2022
• Shared information about student life, academic offerings and healthy decision making with peer mentees.
• Presented and drafted various scheduling options for students to help allocate time for classes, extra work and free time.
Dandenong Hospital – Concierge & Ward Ambassador
09/2021 – 12/2022
• Greeted guests at main reception and engaged in pleasant conversations while directing them to their correct locations.
• Delivered newspapers, flowers and other personal items to patients on all wards during COVID restrictions.
Menarock Aged Care – Community visitor
07/2021 –07/2022
• Built strong relationships with clients to deliver emotional support and companionship.
• Made handcrafted items to gift to patients and families.
Salvation Army - Volunteer
11/2018 - 01/2019
• Organised and managed events and projects as part of community support services.
• Supported engaging, fun and smooth-running events by helping with organisation and planning.
Timeline
Health & Safety Representative (HSR)
Monash Health
08.2023 - Current
Admissions Clerk & Health Information Services
Monash Health
08.2022 - Current
Exam Assistant
Monash University
05.2022 - 12.2022
VCE Mathematics and Biology Tutor
Alchemy Tuition
12.2021 - 08.2022
Medical Receptionist Team Leader
Family Medical & Dental Clinic
03.2019 - 07.2021
Master of Nursing Practice -
Monash University
Bachelor of Science - Physiology, Developmental Biology & Pharmacology
Monash University
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