Disha Patel
Sydney,NSW
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
6
6
years of professional experience
Work History
Customer Service Officer
Infrabuild Steel And Tube
11.2023 - Current
- Increased customer retention with prompt follow-ups on pending issues and proactive problem-solving strategies.
- Managed escalated cases with diplomacy, skillfully negotiating resolutions that satisfied both the customer and company interests.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
- Captured and completed sales with customer-savvy quotes, proposals, and contract management strategies.
- Analyzed competitors'' offerings, adjusting sales tactics to maintain a competitive edge.
- Researched sales opportunities and possible leads to exceed sales goals and increase profits.
- Built relationships with customers and community to establish long-term business growth.
- Evaluated costs against expected market price points and set structures to achieve profit targets.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Enhanced customer satisfaction with timely follow-ups and personalized service.
Confirmation Planner
Infrabuild
09.2021 - 11.2023
- Identified potential risks, implementing mitigation plans to minimize impact on project timelines.
- Developed comprehensive plans for large-scale projects that involved coordinating multiple teams.
- Established budgetary controls for projects, monitoring expenses closely to prevent overspending.
- Conducted comprehensive market research to inform strategic planning decisions and drive growth.
- Successfully managed multiple high-priority projects simultaneously while maintaining strict deadlines.
- Worked effectively in fast-paced environments.
- Developed and maintained courteous and effective working relationships.
- Developed strong organizational and communication skills through coursework and volunteer activities.
- Worked well in a team setting, providing support and guidance.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Applied effective time management techniques to meet tight deadlines.
Production Planner
Infrabuild
06.2021 - 09.2021
- Presented updated order and production status reports to sales staff and management.
- Engaged in both long and short-term project planning, strategising for on-time, high-quality deliverables.
- Facilitated smooth handovers between shifts by maintaining clear communication channels and thorough documentation practices.
- Developed, released and monitored daily schedules to foster on-time completion of finished products.
- Coordinated material procurement efforts, ensuring on-time availability of components for uninterrupted production cycles.
- Reduced lead times by closely monitoring production schedules and addressing bottlenecks promptly.
- Forecasted production schedules and adjusted plans to accommodate changes in demand.
Import and Export Coordinator/Billing Specialist
ACFS Port Logistics
11.2017 - 02.2020
- Provided excellent support to sales team in terms of required documentation for overseas customers, leading to higher client satisfaction levels.
- Utilized logistics software to manage, monitor and track shipments from origin to destination.
- Negotiated and arranged transport of goods with shipping or freight companies.
- Analyzed shipping reports to identify opportunities for cost savings.
- Managed import and export of hazardous materials in compliance with applicable laws and regulations.
- Coordinated import and export of goods for multiple clients, providing accuracy and timely delivery.
- Improved invoice accuracy through diligent review of shipping documents and timely communication with finance department.
- Investigated discrepancies in shipping documents and resolved issues with vendors.
Education
Master Of Business - Accounting /Economics
Griffith University
Brisbane, QLD06.2023
Skills
- Process Improvement
- Coordination
- Administrative Support
- Program Management
- Payment Processing
- Dispute Resolution
- Store maintenance
- Account updating
- Stock management
- Business Development
- Sales Quota Achievement
- Computer Proficiency
- Document and Records Management
- Strategic sales knowledge
- Customer Relations
- Project management abilities
- Billing Adjustments and Refunds
- Problem-solving abilities
- Customer Relationship Management (CRM)
Timeline
Customer Service Officer
Infrabuild Steel And Tube
11.2023 - Current
Confirmation Planner
Infrabuild
09.2021 - 11.2023
Production Planner
Infrabuild
06.2021 - 09.2021
Import and Export Coordinator/Billing Specialist
ACFS Port Logistics
11.2017 - 02.2020
Master Of Business - Accounting /Economics
Griffith University
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