Disha Ramsurn
Werribee,VIC
Summary
Motivated student from Mauritius with diverse experience in administration, offshore work, and customer service. Computer literate and skilled in coffee preparation and client interaction. Developed strong customer service skills from my first job at Vallée des Couleurs and continued to receive positive feedback from supervisors, colleagues, and clients for my professionalism, efficiency, and friendly attitude.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Barista (Part Time)
Arcare Aged Care
10.2025 - Current
- Maintained cleanliness and organization of workstations and dining areas.
- Managed cash register operations, ensuring accurate transactions and customer satisfaction.
- Collaborated with team members to enhance workflow efficiency during peak hours.
- Resolved customer complaints effectively, fostering positive relationships and repeat business.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Cleaned counters, machines, utensils, and seating areas daily.
- Maintained regular and consistent attendance and punctuality.
Salesperson (Casual)
Amusement Services Australia
09.2025 - 10.2025
- Developed strong customer relationships to enhance loyalty and repeat business.
- Trained new sales team members on product knowledge and customer engagement techniques.
- Worked to build relationships with customers and built potential for additional sales.
- Boosted sales by consistently engaging with customers and addressing their needs effectively.
- Engaged customers in social conversations to create pleasant and easy shopping experience.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
Junior administrator
Corporate & Chancery Group Limited
06.2024 - 05.2025
- Worked as junior administrator
- Software proficiency-Microsoft word, Excel, PowerPoint and outlook
- Record keeping and filing- Establishing and maintaining physical and e filing.
- Interpersonal skills- Ability to interact professionally with staff, clients
Nail Technician
Beauty Angel
06.2021 - 04.2025
- Technical skills- Nail enhancements (acrylics, gels), nail art, nail polish application and sanitation.
- Customer service skills- Communication, active listening.
- Other relevant skills- Scheduling, inventory management, cash handling and computer skills
Barista Trainee
Valle Des Couleurs
10.2023 - 01.2024
- Prepared and served high-quality coffee beverages following standard recipes.
- Maintained cleanliness and organization of work area to ensure compliance with health standards.
- Assisted in training new team members on beverage preparation techniques and customer service protocols.
- Engaged with customers, providing exceptional service to enhance overall experience.
Equipment attendant
Valle Des Couleurs
10.2023 - 01.2024
- Worked as equipment attendant with customer service
- Bilingual customer support.
- Building customer royalty.
- Communication skills.
- Organisational skills.
Education
Individual Support
Windsor College
Melbourne, VICHigher School Certificate (HSC) - undefined
France Boyer De La Giroday SSS
Mauritius11.2023
School Certificate (SC) - undefined
France Boyer De La Giroday SSS
Mauritius06.2021
Skills
- Time management
- Friendly and outgoing
- Cash handling
- Cleanliness
- Exceptional customer service
- Fluent in English, French, Hindi, Mauritian Creole
- Multitasking and organization
Certification
- School Certificate- France Boyer de la Giroday SSS, Mauritius
- Higher School Certificate- France Boyer de la Giroday SSS, Mauritius
- First Aid Certificate- St Jhons’s ambulance, Mauritius
- Barista Certificate- Short Course Australia, Australia
- Manual Handling- Arcare Aged Care
- Fire and Emergency response- Arcare Aged care
- Food Safety Certificate- Arcare Aged care
LANGUAGE
English
French
Hindi
Timeline
Barista (Part Time)
Arcare Aged Care
10.2025 - Current
Salesperson (Casual)
Amusement Services Australia
09.2025 - 10.2025
Junior administrator
Corporate & Chancery Group Limited
06.2024 - 05.2025
Barista Trainee
Valle Des Couleurs
10.2023 - 01.2024
Equipment attendant
Valle Des Couleurs
10.2023 - 01.2024
Nail Technician
Beauty Angel
06.2021 - 04.2025
Higher School Certificate (HSC) - undefined
France Boyer De La Giroday SSS
School Certificate (SC) - undefined
France Boyer De La Giroday SSS
Individual Support
Windsor College