Summary
Overview
Work History
Education
Skills
Section name
Timeline
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Disha Rathod

Melbourne,Australia

Summary

Energetic and empathetic individual with knack for effective communication and problem-solving. Possesses fundamental understanding of customer service principles and adept at utilizing digital tools and software. Committed to fostering positive customer experiences and resolving inquiries efficiently.

Overview

3
3
years of professional experience

Work History

Customer Service Officer

MUFG (CBUS Super)
02.2025 - Current
  • Handled superannuation-related customer queries with accuracy and empathy.
  • Provided timely resolutions to escalated concerns in accordance with policy guidelines.
  • Maintained service levels by managing communication across email and internal systems.

Store Manager

7-Eleven
04.2023 - Current
  • Oversaw store operations, including rosters, inventory, and staff supervision.
  • Managed customer escalations and implemented goodwill compensation solutions.
  • Processed daily financials, including invoicing and reconciliation with head office.

Data Analytics & Market Research Intern

Redefine Foods Pvt Ltd.
09.2022 - 01.2023
  • Worked with data and research teams to analyze market trends and customer feedback.
  • Developed reports to assist business decision-making and operational improvements.
  • Supported campaign evaluations with analytical insights and visual reporting.

Education

Master of Business Analytics -

Monash University
Melbourne, VIC
12.2024

Bachelor of Management Studies - undefined

Narsee Monjee College of Commerce and Economics
05.2021

Skills

  • Customer Service & Escalation Handling
  • Case Management & Conflict Resolution
  • Microsoft Excel & Data Analysis
  • Stakeholder Communication
  • Product Replacement Coordination
  • Email & Inbox Management
  • Process Improvement
  • Time Management & Reporting
  • Retail & E-commerce Operations
  • Team Collaboration & Leadership
  • Customer support
  • Complaint handling
  • Data entry
  • Customer focus
  • Documentation and reporting
  • Database research
  • Database management

Section name

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Timeline

Customer Service Officer

MUFG (CBUS Super)
02.2025 - Current

Store Manager

7-Eleven
04.2023 - Current

Data Analytics & Market Research Intern

Redefine Foods Pvt Ltd.
09.2022 - 01.2023

Bachelor of Management Studies - undefined

Narsee Monjee College of Commerce and Economics

Master of Business Analytics -

Monash University

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Disha Rathod