Disura Ganegoda
Boronia,Australia
Summary
Adept at navigating high-pressure environments, I excel in roles requiring diligent management and professional hospitality. At SERCO Plc DHHS-Victorian COVID Response, I enhanced customer experience by leveraging my strong communication skills and sound knowledge of office systems. Recognized for a customer-first attitude, I seamlessly transition across diverse work fields, demonstrating a profound commitment to excellence and team success.
Overview
2
2
years of professional experience
Work History
Call Centre Operator
SERCO Plc DHHS-Victorian COVID Response
01.2022 - 02.2022
- Tasked with assisting members of public with booking vaccination appointments, meetings with their local GP and providing reliable information regarding COVID-19
- Calling on clients to inform of their eligibility for a vaccination
- Assisting clients with booking a convenient vaccination date
- Informing clients on latest vaccination guidelines
- Being able to assist distressed and unwell Victorians on their vaccination journey in my interactions
- Informing Victorian citizens how to navigate day-to-day activities during the COVID-19 pandemic
Customer Service
Target
Glen Waverley, Australia
12.2019 - 12.2019
- Assisting customers with the search of desired product(s) and management of supplies on shelves
- Taking ownership of customer issues
- Delivering the best possible customer experience through a customer-first attitude
- Appropriate and safe disposal of waste material
- Recognised for a welcoming and thoughtful approach by co-workers
Education
Tertiary Education -
RMIT University City Campus
12.2024
Secondary Education -
Glen Waverley Secondary College
Glen Waverley12.2021
Skills
- Thrives in a fast-paced environment
- Manages responsibilities in a timely and diligent manner
- Maintains a professional and hospitable character
- Establishes competent communication skills
- Successfully transitions in diverse working fields
- Sound knowledge of office computer systems
- Quick study of proprietary systems
- Demonstrates investment in the establishment and position
- Ability to excel by oneself or as a team member
References
- Thisuri Manatunga, Case Manager, Gallagher Basset Melbourne, Collin Street, Melbourne, VIC, 3000, 0478 092 667, thisurimanatunga@gmail.com
- Rajika Rajapakshe, Water Planning Engineer, Southeast Water, 101 Wells Street, Frankston, VIC, 3199, 0450 211 531, Rajika.rajapakshe@gmail.com
Availability
Immediately. Able to work both weekdays and weekends.
Timeline
Call Centre Operator
SERCO Plc DHHS-Victorian COVID Response
01.2022 - 02.2022
Customer Service
Target
12.2019 - 12.2019
Tertiary Education -
RMIT University City Campus
Secondary Education -
Glen Waverley Secondary College
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