Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Divina Bitar

Doreen,VIC

Summary

Dependable retail sales professional with experience in dynamic, high-performance environments. Skilled in processing transactions, handling cash, using registers and arranging merchandise. Maintains high-level customer satisfaction by smoothly resolving customer requests, needs and problems.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Retail Assistant

Elite Eleven
10.2023 - Current
  • Recommended complementary purchases to customers, increasing revenue.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Prioritized helping customers over completing other routine tasks in store.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.

Retail Assistant

Platypus Shoes
12.2022 - Current
  • Used POS system to process sales, returns, online orders, and gift card activations.
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Stocked merchandise, clearly labelling items, and arranging according to size or colour.
  • Collaborated with team members to accomplish sales goals and improve overall store performance.
  • Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.

Scooper

Augustus Gelatery
10.2021 - 12.2022
  • Handled high-pressure situations during peak hours by remaining calm and efficient in fulfilling customer orders.
  • Promoted a positive atmosphere by engaging with customers and providing cheerful service.
  • Ensured optimal product quality by consistently checking inventory and removing expired items.
  • Increased sales through upselling additional toppings and menu items to customers.

Education

Bachelor of Human Resource Management (Psychology) - Business Psychology

Deakin University
Melbourne, VIC
12.2026

VCE Certificate -

Hazel Glen College
Doreen
10.2023

Skills

  • Customer Assistance
  • Multitasking Competence
  • Patience and Empathy
  • Time Management Capabilities
  • Cross-selling techniques
  • Adaptable and Flexible
  • Strong Communication and Interpersonal Skills
  • Organization
  • Flexible Hours

Certification

First Aid

Timeline

Retail Assistant

Elite Eleven
10.2023 - Current

Retail Assistant

Platypus Shoes
12.2022 - Current

Scooper

Augustus Gelatery
10.2021 - 12.2022

Bachelor of Human Resource Management (Psychology) - Business Psychology

Deakin University

VCE Certificate -

Hazel Glen College

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Divina Bitar