DIVJOT KOUR
Melbourne,VIC
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
1
1
year of professional experience
Work History
Customer Service Representative
Vishal Mega Mart
08.2022 - 02.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Investigated and resolved customer inquiries and complaints quickly.
- Responded to customer requests for products, services, and company information.
Education
High School Diploma -
Banyan International School
Jammu,India07.2022
Skills
- Trained in Salesforce
- Strong Analytical and Problem-Solving Skills
- Investigate Claims
- Time Management
- Critical Thinking
- Google Docs
- Filing
- Customer Service
reading, content writer, playing puzzle games, art and craft, badminton
I am a keen reader with vast imagination about writing contents while having practical essence in my writings. Playing puzzle games is what makes me feel refreshed. Art and craft are inheritance skills that i am having and playing badminton is my passion.
Languages
English
Full Professional
Punjabi
Native or Bilingual
Hindi
Full Professional
Timeline
Customer Service Representative
Vishal Mega Mart
08.2022 - 02.2023
High School Diploma -
Banyan International School
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