DIVJOT MULTANI
Quality Assurance Officer
TARNEIT
Summary
Highly motivated and detail-oriented Business student at RMIT University with four years of experience in customer service, retail, and quality assurance. Diverse background equipped with strong problem-solving abilities, excellent communication skills, and a customer-focused mindset. I currently working as a Quality Assurance Officer at TSA, ensuring compliance with industry standards while developing expertise in performance analysis and operational efficiency. Built a solid foundation in customer service, team leadership, and process optimization, thriving in fast-paced, KPI-driven environments. Eager to leverage experience and business knowledge to drive operational improvements, enhance customer experiences, and contribute to business success in a corporate setting.
Overview
4
4
years of professional experience
3
3
years of post-secondary education
4
4
Languages
Work History
Quality Assurance Officer
TSA - TELCO
01.2024 - Current
- As a Quality Assurance Officer at TSA - Telco, I ensure compliance with company standards and industry regulations by assessing customer interactions and operational processes.
- This KPI-driven role has honed my attention to detail, analytical thinking, and ability to provide constructive feedback.
- Working with diverse computer systems, I have strengthened my communication, problem-solving, and teamwork skills, contributing to process improvements and overall service quality.
- Managed approximately 30 incoming calls, emails and faxes per day from customers.
Service Team Member
COLES SUPERMARKET
01.2022 - 01.2024
- At Coles, I worked as a cashier and self-checkout assistant, ensuring smooth transactions and a seamless customer experience.
- I developed strong interpersonal skills by assisting diverse customers, addressing concerns efficiently, and maintaining accuracy under pressure.
- This role reinforced my ability to meet KPIs, adapt to dynamic retail environments, and consistently deliver excellent customer service.
Crew Coach
HUNGRY JACKS
01.2021 - 01.2023
- In my role as a Crew Coach at Hungry Jack’s, I trained and mentored new employees, delegated tasks, and ensured efficient workflow during high-demand periods.
- Handling both front counter and drive-thru operations, I developed strong customer service and cash-handling skills while resolving customer issues promptly.
- This fast-paced role enhanced my ability to work under pressure, multitask effectively, and maintain high service standards.
Education
Bachelor's of Business - Information Systems And Finance
RMIT University
Melbourne, VIC 01.2024 - 11.2026
Skills
Process improvements
Team development
Quality management systems
Adaptability and flexibility
Building rapport
Computer proficiency
Customer relationship management (CRM)
Conflict resolution
Timeline
Bachelor's of Business - Information Systems And Finance
RMIT University
01.2024 - 11.2026
Quality Assurance Officer
TSA - TELCO
01.2024 - Current
Service Team Member
COLES SUPERMARKET
01.2022 - 01.2024
Crew Coach
HUNGRY JACKS
01.2021 - 01.2023
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