Divy Patel

• Enhanced customer satisfaction by providing personalized book recommendations based on individual preferences.
• Successfully managed book inventory, significantly reducing errors in returns and orders
• Managed cash register transactions accurately, ensuring proper handling of financial transactions and minimizing discrepancies.
• Collaborated with management to create eye-catching displays that showcased popular titles or themes, increasing visibility for featured books.
• Improved overall store appearance through regular cleaning tasks and attention to detail, contributing to a positive shopping experience for customers.
• Answered product questions with up-to-date knowledge of sales and store promotions.
• Processed payments and returns on company POS system using proper cash-handling procedures.

Efficiently managed a high-volume workload, making quick and accurate decisions during peak hours

• Consistently resolved customer issues independently, reducing wait times
• Improving service efficiency through effective delegation and problem-solving
• Served food and beverages promptly with focused attention to customer needs.
• Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
• Worked with POS system to place orders, manage bills, and handle complimentary items.
• Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
• Set a positive tone for the entire dining experience as the first point of contact for incoming guests.
• Supported the needs of 12-person wait staff who attended to the specific needs of countless customers daily for fast food restaurants with social relevancy and intentionality.