Divya Bajoria
Partnerships Manager
Melbourne,VIC
Summary
Dynamic Key Accounts and Partnerships Manager & team leader with more than 5 years' of experience, offering expertise in building partnerships, retention, growing key accounts and maximise profit channels by upselling, cross-selling and overall product adoption. Strong service-centric leader dedicated to fuelling revenues, enhancing client experience and achieving top brand loyalty.
Overview
6
6
years of professional experience
Work History
Senior Partnership Manager
DoorDash
Melbourne, VIC
06.2022 - 12.2022
- Administered portfolio of 50+ high-value strategic SMB and enterprise merchants, implemented account diagnostics, relationship analysis and engagement execution.
- Conducted monthly & quarterly business reviews to strategise and ensure growth/revenue goals are achieved.
- Negotiated 10+ key exclusive & strategic preferred partnership agreements.
- Attained over 160% of targets consistently.
- Collaborated with multiple Internal & external stakeholders cross-functionally to ensure clients' as well as team goals and requirements are met.
- As Pod Captain, managed and reported on performance results of team members, first point of escalation, DRI of training & coaching ensuring KPIs are met and 100% team targets achieved.
- Achieved over 200% growth on accounts via cross-selling, upselling, marketing and strategic planning.
Merchant Experience Partner
DoorDash
Melbourne, VIC
10.2021 - 06.2022
- Worked closely with internal & external stakeholders to provide best-in-class experience to top-tier enterprise merchants.
- Identified process flaws, created new and improved existing SOPs to enhance operational performance.
- Written & created training material, phone & email scripts, weekly coaching sessions for existing and new team members as a mentor.
- Maintained consistently exceptional NPS score of over 70 and achieved highest ever daily & weekly contacts and resolutions by the team.
- Maintained daily, weekly and monthly reports on team performance, KPIs (First contact resolution, CSAT, Avg time to resolution, Retention).
- Provided timely resolution to 30+ advanced merchant support escalations/queries daily.
- Cross-trained and provided back up for customer service managers.
- Positioned as go-to person for up to 10 team members, troubleshooting complex administrative and training issues promptly.
Merchant Onboarding Specialist
DoorDash
Melbourne, VIC
05.2021 - 10.2021
- As "Trigger Lead" in core activations team achieved highest ever above 90% activation rate.
- Performed outbound issue resolution of key merchants issues pertaining payments, commissions, menu updates, account management & setup.
- Troubleshot account set-up, legal and administrative requirements to ensure that merchant is ready to go live on the platform.
Senior Key Account Manager
Jaipur Diaries
Jaipur, India
02.2019 - 06.2020
- Led team of 7 account mangers, directed marketing projects at all stages including conceptual planning, schedule management and final implementation, ensured over 100% return on investment and merchant growth.
- Successfully launched offline and online consumer targeting and marketing strategy.
- Provided weekly updates on digital marketing campaigns to clients, discussing strategic initiatives and methods for improvement.
- Managed relationships with high-profile clients from hospitality, media, government, clothing and beauty & wellness industry. Translated marketing and social media needs into results-driven strategies.
Social Media Manager
Desi Diaries
Jaipur, India
03.2017 - 02.2019
- Developed and managed marketing content such as blogs, promotional materials and advertisements for social media and digital platforms for 25+ merchants.
- Monitored online presence of company's brand to engage with users and strengthen customer relationships.
- Analyzed and reported social media and online marketing campaign results.
Education
Post Graduate Diploma in Management - Supply Chain & Logistics Management
NMIMS
Mumbai, India06.2020
Master of Commerce - Business Economics And Accounting
Himalayan University
India06.2017
Bachelor of Commerce - Accounting And Business Management
University of Rajasthan
Jaipur, India03.2014
Skills
- Account Management
- Project Management
- Customer Retention
- Conflict resolution
- Partner Relations
- Inside Sales
- Wordpress
- Salesforce
- MS Suite
- Sigma
- Mode
- SEO
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Quote
If you really look closely, most overnight successes took a long time.
Steve Jobs
Timeline
Senior Partnership Manager
DoorDash
06.2022 - 12.2022
Merchant Experience Partner
DoorDash
10.2021 - 06.2022
Merchant Onboarding Specialist
DoorDash
05.2021 - 10.2021
Senior Key Account Manager
Jaipur Diaries
02.2019 - 06.2020
Social Media Manager
Desi Diaries
03.2017 - 02.2019
Post Graduate Diploma in Management - Supply Chain & Logistics Management
NMIMS
Master of Commerce - Business Economics And Accounting
Himalayan University
Bachelor of Commerce - Accounting And Business Management
University of Rajasthan
Similar Profiles
David MaxwellDavid Maxwell
Dasher at DoorDashDasher at DoorDash
Kavon RossKavon Ross
Delivery Driver at DoorDashDelivery Driver at DoorDash
Hunter McDonaldHunter McDonald
Dasher/Delivery Driver at DoorDashDasher/Delivery Driver at DoorDash
Savana SmithSavana Smith
Courier at DoorDashCourier at DoorDash
Cavsar KuerbanCavsar Kuerban
ECommerce at DropK CardsECommerce at DropK Cards