Divya Chhetri
Summary
Dynamic Crew Leader at McDonald's with a proven track record in enhancing team productivity and customer satisfaction. Skilled in crew management and safety compliance, I effectively trained new hires and implemented efficient work processes. Known for excellent communication and problem-solving abilities, I foster a collaborative environment that drives success.
Overview
3
3
years of professional experience
Work History
Crew Leader
McDonald's
11.2022 - Current
- Trained employees in time management and proper ways to complete job duties.
- Maintained a safe working environment by enforcing strict adherence to safety guidelines and promptly addressing potential hazards.
- Monitored team members to verify work quality and address concerns.
- Served as the primary point of contact between crew members and upper management, relaying important information as necessary.
- Instructed crew members in safe work practices and methods to reduce work-related injuries.
- Boosted customer satisfaction by ensuring that all crew members provided high-quality service in line with company standards.
- Enhanced team productivity by implementing efficient work processes and providing clear guidance for crew members.
- Cleaned and maintained tools, equipment and worksites.
- Followed instructions and safety protocols while operating machinery and equipment.
- Followed instructions and safety protocols to prevent accidents and injuries.
- Inspected tools and equipment to maintain safety and efficiency.
- Loaded and unloaded materials and equipment onto and off construction sites.
- Moved and cleared debris from work sites to dispose of in designated areas.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Cleaned counters, machines, utensils, and seating areas daily.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Supported training efforts for new hires, sharing knowledge of coffee making techniques and customer service standards.
- Prepared specialty drinks such as cappuccinos, lattes and mochas.
- Repaired minor issues and maintained espresso equipment and coffee machines for smooth functioning.
Education
Bachelor of Business - Marketing
AIIHE
10-2027
Skills
- Crew oversight
- Safety guidelines
- Multitasking and organization
- Crew management
- Crew coordination
- New hire training
- Equipment maintenance
- Documentation and reporting
- Team management
- Equipment inspection
- Professional appearance
- Attention to detail
- Punctual and dependable
- Problem-solving
- Excellent communication
- Teamwork
- Punctuality
- Problem-solving abilities
Languages
English
Full Professional
Timeline
Crew Leader
McDonald's
11.2022 - Current
Bachelor of Business - Marketing
AIIHE
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