Summary
Overview
Work History
Education
Skills
Websites
Accomplishments
Section name
Timeline
Generic

Divya Chopra

Summary

Strategic and results-driven Chartered Accountant with over 15 years of leadership experience across internal audit, risk, governance, and compliance in the financial services sector. Proven track record in designing and embedding enterprise-wide risk and compliance frameworks, uplifting regulatory compliance, and delivering actionable insights to executive leadership and Boards to drive decision-making. Adept at building high-performing, engaged teams and fostering strong stakeholder relationships to drive sustainable outcomes.

Overview

21
21
years of professional experience

Work History

Senior Manager Risk, Governance & Compliance

ANZ Bank
09.2024 - Current
  • Drive risk, compliance, control and operational improvements via strategic initiatives significantly increasing regulatory compliance and control coverage.
  • Lead a multi-disciplinary team across data analytics and insights, governance, resource forecasting, learning and development and continuous improvement.
  • Contributed to the design of the quality AI tool enabling the business to have greater quality coverage increasing it from 3.5% to 20%.
  • Spearheaded the design and automation of resource forecasting model resulting in enhanced resource projections and eliminating manual work.
  • Lead development of ASIC and APRA uplift programs to enhance compliance outcomes and uplift the control environment.
  • Collaborate with the learning team to design and roll out staff skills matrix resulting in significant capability uplift initiatives.
  • Designed the format and content of key management and board reports making them insightful and action orientated.
  • Led cross-functional teams to enhance operational efficiency and achieve strategic objectives.

Head of Business Assurance – Line 1 Risk & Compliance

ANZ Bank
10.2021 - 09.2024
  • As part of implementing the enterprise-wide risk and compliance framework I led the business unit risk assessment of 52 key risk over an 18-month period. This work resulted in the identification and creation of 135 new controls and 142 risk issues.
  • Managed and led a high-performing team of 18 risk and compliance professionals covering areas such as change management, technology risk, obligations management and event management.
  • Actively participated in divisional Risk Committees and delivered actionable risk reporting to executives.
  • Engaged in business continuity and crisis management planning and execution activities with senior stakeholders.
  • Performed root cause analysis over event and incidents to inform control health resulting in the implementation of new controls.
  • Ran ongoing business education and training sessions to enhance awareness of risk, controls and obligations.
  • Oversaw risk management protocols, ensuring compliance with regulatory standards and internal policies.

Audit Director

ANZ Bank
08.2018 - 10.2021
  • Designed and implemented the Internal Audit planning approach enabling the plan to be more dynamic and risk based increasing coverage of high-risk areas by 40%. Areas of specialisation included: product distribution, product design, AML, advice and private bank.
  • Attended and presented at subsidiary Board, Risk and Audit Committee for ANZ Super and Lenders Mortgage Insurance.
  • Delivered insights to ASIC and APRA for special reviews and investigations into regulator requests, resulting in large scale customer remediation programs.
  • Championed the use of data analytics and integrated technology in audit processes.
  • Supervised large multi-disciplinary audit teams ensuring timely delivery of audit work with high quality.
  • Analyzed audit findings, presenting actionable recommendations to stakeholders for informed decision-making.

Audit Capability Manager

ANZ Bank
08.2016 - 08.2018
  • Led the development and roll out of Internal Audits Learning and Capability framework including skills assessment.
  • Spearheaded the global audit training software with hundreds of online training courses aligned to core audit competencies resulting in a 40% skill uplift over a 12-month period.
  • Coached and mentored staff to uplift performance and drive best practice audit methodology.

Senior Audit Manager

ANZ Bank
12.2013 - 08.2016
  • Led large-scale audit engagements across diverse business areas including products, distribution and back-office operations.
  • Review end to end business areas and assess the adequacy and appropriateness of the risks and controls.
  • Driving alignment and agreement with senior stakeholders on audit issues and remediation actions.

Manager Methodology & Governance

ANZ Bank
05.2011 - 12.2013
  • Redesigned and streamlined with Global Internal Audit Methodology to simplify and ensure alignment with the Internal Audit standards.
  • Designed and led the Global Internal Audit Quality Review Program resulting in 30% increase in methodology compliance.
  • Reported key findings, control gaps and key risk themes across the group to the ANZ Board and Risk Committees.
  • Collaborated and managed external providers for audit scheduling, timely execution of audits within financial budgets.

Audit Manager

ANZ Bank
08.2009 - 05.2011
  • Executed end-to-end audits and presented recommendations to management.
  • Mentored junior team members and supported onboarding of new staff.

Audit Manager

National Australian Bank
07.2006 - 07.2009

Risk Consulting

Protiviti
06.2004 - 07.2006

Education

Associate member -

Institute of Chartered Accountants

Bachelor - Accounting and Computing

Monash University

Skills

  • Risk Management, Internal Audit & Assurance
  • Governance & Regulatory Compliance (ASIC/APRA)
  • Board & Committee Reporting
  • Strategic Business Partnering
  • Crisis Management & Business Continuity
  • Data-Driven Insights & Root Cause Analysis
  • Leadership, Coaching & Talent Development

Accomplishments

  • Led the business unit risk assessment of 52 key risks resulting in the identification and creation of 135 new controls and 142 risk issues over a 18-month period.
  • Led the delivery and design of a number of control initiatives resulting in 12 new effective controls over a 12-month period.
  • Spearheaded the automation of the resource forecasting tool resulting in reliable resource estimates for the business.
  • Designed and implemented new team structures, building new teams resulting in reduced cost, improved capability and efficiency.
  • Simplified and streamlined several business processes such as Quality Control and System Change Management Impact assessments.
  • Designed and delivered staff learning skills matrix resulting in capability uplift through delivering online and facilitated training tools.

Section name

  • Dear Sir/Madam
  • I am writing to express my keen interest in the Senior Compliance Manager at Afterpay. With over 15 years of progressive leadership experience in internal audit, risk and compliance management and governance within the financial services sector, I am confident in my ability to contribute effectively to your Line 1 risk team.
  • In my current role as Senior Manager, Risk, Governance & Compliance at ANZ Bank, I partner with senior leaders to design and deliver strategic business initiatives such as AI to improve compliance outcomes and better meet regulatory requirements. I lead the development of ASIC and APRA uplift programs to enhance risk and compliance outcomes for the business. Additionally, I use my risk management expertise to help the business design and implement robust and sustainable controls. I also have extensive experience in preparing and presenting Board, Audit & Risk Committee reporting to support insightful and timely decision-making.
  • Previously, as Head of Business Assurance – Line 1 Risk & Compliance, I embedded enterprise-wide risk and compliance frameworks across business units. In this role I was responsible for providing advice and guidance to the business leaders on enhancing the risk and control environment. I have also led many regulatory change programs, event and incident assessments and business continuity and crisis management activities. I am always looking for ways to innovate and enhance the risk posture of the businesses.
  • My extensive experience in internal audit, including roles as Audit Director where my area of specialisation was product distribution, product design and management and product related AML risks would make me the ideal candidate for this role.
  • I am particularly drawn to this opportunity at Afterpay as it will enable me to leverage my extensive risk, compliance and control design expertise to uplift your second line risk teams.
  • I would welcome the opportunity to further discuss how my experience and skills can contribute to the success of your risk team. Thank you for considering my application.
  • Sincerely
  • Divya Chopra

Timeline

Senior Manager Risk, Governance & Compliance

ANZ Bank
09.2024 - Current

Head of Business Assurance – Line 1 Risk & Compliance

ANZ Bank
10.2021 - 09.2024

Audit Director

ANZ Bank
08.2018 - 10.2021

Audit Capability Manager

ANZ Bank
08.2016 - 08.2018

Senior Audit Manager

ANZ Bank
12.2013 - 08.2016

Manager Methodology & Governance

ANZ Bank
05.2011 - 12.2013

Audit Manager

ANZ Bank
08.2009 - 05.2011

Audit Manager

National Australian Bank
07.2006 - 07.2009

Risk Consulting

Protiviti
06.2004 - 07.2006

Associate member -

Institute of Chartered Accountants

Bachelor - Accounting and Computing

Monash University
Divya Chopra