Divya Epuru
Southern River,WA
Summary
Highly motivated and customer-centric individual with 5 years of customer service experience. Committed to delivering exceptional service and fostering positive customer experiences. Skilled in resolving inquiries, providing product information, and addressing customer concerns to improve satisfaction and contribute value to the business.
Overview
5
5
years of professional experience
Work History
Customer Service Team member
IGA South Windsor
11.2021 - 04.2024
- Efficiently and accurately scan items using the checkout system, ensuring correct pricing and proper item identification
- Processed various payment methods, including cash, credit cards, and gift cards, with precision and accuracy
- Provided exceptional customer service by greeting customers, addressing inquiries, and resolving any issues or concerns during the checkout process
- Processed merchandise returns and exchanges promptly, ensuring customer satisfaction
- Maintained a clean and organized checkout area, enhancing the shopping experience for customers
- Stocked shelves, labelled prices on items, and ensured product availability for easy customer identification
- Demonstrated strong attention to detail in tabulating bills, balancing cash drawers, and following cash handling procedures
- Assisted in training new team members on cash register operations, customer service protocols, and store policies
- Actively participated in maintaining inventory levels, restocking shelves, and organizing promotional displays
- Adhered to legal regulations and store policies for the sale of age-restricted products, including cigarettes and tobacco
- Verified customers' age and identification to prevent underage sales and ensure compliance with age restrictions.
Customer Service Team Member
Sri Lakshmi Supermarket
07.2020 - 10.2021
- Assisted customers by actively inquiring about their needs and providing guidance to facilitate their purchasing decisions
- Escorted customers to the appropriate aisles or shelves, offering personalized assistance to enhance their shopping experience
- Stocked and replenished products to maintain inventory levels and prevent any damages
- Ensured shelves were fully stocked with fresh products, creating an appealing and well-organized display
- Prepared store displays and accurately labeled products to attract customer attention and promote sales
- Processed customer orders and payments efficiently and accurately
- Discarded expired items and implemented special promotions for near-expiry products to minimize waste and maximize sales
- Maintained cleanliness, safety, and orderliness throughout the store, adhering to established standards and protocols.
Customer Service - Cashier
Pyramid Videos & Spices
01.2019 - 06.2020
- Greeted customers upon entering the establishment, providing a warm and welcoming atmosphere
- Received and processed payments by cash and credit cards, ensuring accuracy and efficiency
- Bagged customers' groceries using best practices to prevent damage while multitasking with item scanning and addressing customer inquiries
- Issued refunds for items, handling both cash and credit transactions
- Directed customers to the appropriate in-store sections to help them locate their desired products
- Balanced cash drawer, totaling approximately $1000, at the end of each shift to maintain accurate financial records.
Education
Masters in ERP (Enterprise Resource Planning Systems) Information Technology -
VICTORIA UNIVERSITY
2019
Skills
- Service Orientation
- Prioritization
- Teamwork
- POS System Operation
- Cash Handling
- Adaptability
- Strong Communication
- Customer Focus
- Customer inquiries
Timeline
Customer Service Team member
IGA South Windsor
11.2021 - 04.2024
Customer Service Team Member
Sri Lakshmi Supermarket
07.2020 - 10.2021
Customer Service - Cashier
Pyramid Videos & Spices
01.2019 - 06.2020
Masters in ERP (Enterprise Resource Planning Systems) Information Technology -
VICTORIA UNIVERSITY
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