DIVYA KONDAVEETI
Hoppers Crossing,Australia
Summary
Developed skills in providing exceptional customer support in fast-paced environment. Demonstrates expertise in communication, issue resolution, and relationship management. Looking to transition into new field leveraging these skills to drive positive outcomes and foster collaborative work environments.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Customer Service Executive
Tech Mahindra
04.2024 - 11.2024
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Boosted customer retention rates by providing exceptional service and building rapport with clients.
- Managed high volume of inbound calls while maintaining a professional demeanor and ensuring timely resolution of issues.
- Expertly navigated escalating situations, leading to resolutions that satisfied both clients'' needs while adhering to company policies.
- Contributed towards improving overall customer feedback scores by consistently delivering high-quality service experiences.
- Reduced average call time through efficient problem-solving skills without sacrificing quality of service provided.
- Leveraged strong interpersonal skills to build lasting relationships with customers, fostering brand loyalty and repeat business.
Food Service Assistant
Homestyle Aged Care
07.2023 - 10.2023
- Maintained a clean and orderly work environment by adhering to health and safety regulations
- Communicated effectively with other staff members regarding orders or requests of aged people
- Utilized excellent customer service skills when interacting with aged people and coworkers
- Adhered strictly to all food safety guidelines while preparing meals
- Trained and supervised new employees on operation of assigned station within kitchen area
- Assisted cooks and kitchen staff with various tasks as needed and provided cooks with needed items
- Added cutlery, napkins and other items on trays and tables for old people to sit and dine
- Carried food supplies, equipment, and utensils to and from storage and work areas
- Ensured that all dishes were presented attractively prior to serving
- Portioned food and placed directly on plates for service to old people
- Efficiently handled room service orders of people who requested
- Collected and stacked dirty dishes on cart to return to kitchen for washing
- Followed proper procedures when disposing of waste materials
Front of House (Casual)
Dosa Cafe Hawthorn
05.2023 - 07.2023
- Greet and seat dine in customers
- Take food & beverage orders in person and over the phone, record correctly in order system
- Deliver food and provide customer service to dine in customers
- Acknowledge delivery app orders, update order status, pack and hand off orders to drivers
- Issue bill and accept payments, Cleaning & resetting dining room
Quality Control
Cognizant Technology Solutions
02.2022 - 11.2022
- Responsible for reviewing operators' errors and checking processes
- Observing error frequency and performing root cause analysis and documenting operator's errors and producing quality reports
- Performing continuous reviews of quality management systems, Managing and archiving quality documentation
- Participating in quality audits, Evaluating quality problems, resolving issues, organizing and performing quality standard training for staff
- Following quality standards and procedures to minimize errors and maximize customer satisfaction
Process Executive
Cognizant Technology Solutions
02.2020 - 01.2022
- Responsible for claiming calls completed by the robot
- Oversaw appointment scheduling and itinerary coordination
- Collaborated with peers to measure ongoing process performance, enacting changes based on historical data
- I followed company scripting to ensure that the robot was behaving in an efficient and professional manner
Education
Customer Care Call Centre Training - undefined
Karvy Financial Services
Bachelor of Technology - CSE
Acharya Nagarjuna University
Skills
- Enthusiastic & positive team member
- Active listening
- Excellent Customer Service
- Learns new skills quickly
- Root-Cause analysis expertise
Certification
Food Service Assistant
Timeline
Customer Service Executive
Tech Mahindra
04.2024 - 11.2024
Food Service Assistant
Homestyle Aged Care
07.2023 - 10.2023
Front of House (Casual)
Dosa Cafe Hawthorn
05.2023 - 07.2023
Quality Control
Cognizant Technology Solutions
02.2022 - 11.2022
Process Executive
Cognizant Technology Solutions
02.2020 - 01.2022
Customer Care Call Centre Training - undefined
Karvy Financial Services
Bachelor of Technology - CSE
Acharya Nagarjuna University
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