Summary
Overview
Work History
Education
Skills
Timeline
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Divya Maddi

Point Cook,VIC

Summary

Proven track record in enhancing customer service and store efficiency, notably at IGA Supermarket. Excelled in stock management and problem-solving, significantly improving operational flow. Demonstrated strong active listening skills, ensuring customer satisfaction and compliance with regulatory standards at Kotak Mahindra Bank.

Overview

2
2
years of professional experience

Work History

Grocery Team Member

IGA Supermarket
01.2024 - Current
  • Collaborated with team members to complete daily tasks, ensuring smooth operation of the grocery store.
  • Provided exceptional customer service, answering questions and helping customers locate items.
  • Retrieved items for customers and verified prices.
  • Conducted timely price checks for customers while providing knowledgeable recommendations based on their needs.

Banking Assistant

Kotak Mahindra Bank
02.2022 - 04.2023
  • Managed customer service inquiries and pinpointed and implemented proper path to resolution.
  • Managed high-volume transactions accurately, ensuring minimal discrepancies in daily reconciliations.
  • Imaged banking and loan documents, created computerized placeholders and built comprehensive electronic credit files.
  • Supported branch operations by maintaining compliance with internal policies and regulatory requirements.

Education

Bachelor of Science - Information Technology

Jntu
Hyderabad
05.2021

Skills

  • Store maintenance
  • Stock management
  • Cleanliness and hygiene
  • Shelf Stocking
  • Customer Service
  • Problem-solving abilities
  • Active Listening

Timeline

Grocery Team Member

IGA Supermarket
01.2024 - Current

Banking Assistant

Kotak Mahindra Bank
02.2022 - 04.2023

Bachelor of Science - Information Technology

Jntu

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Divya Maddi