Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Hobbies
Timeline
Generic

Divya Manchanda

Heidelberg West,VIC

Summary

Driven and adaptable professional with extensive experience in the hospitality sector, notably at McDonald's all rounder. Excelled in enhancing customer satisfaction through effective communication and resolving complaints, alongside mastery in food preparation and safety. Demonstrated ability to manage kitchen staff and maintain high cleanliness standards, contributing to a significant increase in loyalty and operational efficiency. Skilled in basic latte art and customer service, ensuring a memorable dining experience.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Barista

McDonald's
01.2022 - Current
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Trained new crew members how to make good coffee and basic latte art.
  • Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
  • Operated espresso machines and commercial coffee brewers to create beverages.
  • Kept pastry and dessert case stocked with fresh selections and arranged to entice orders.
  • Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
  • Elevated customer loyalty by using strong communication abilities to resolve customer problems.
  • Repaired minor issues and maintained espresso equipment and coffee machines for smooth functioning.

Food Service Assistant

Mannacare
09.2023 - 04.2024
  • Adhered to safe work practices, food safety regulations, and corporate guidelines.
  • Serving teas and coffees to residents.
  • Preparing salads, soups and Sandwiches for the dinner and supper as per the dietary requirements.
  • Completed daily tasks such as dishwashing, trash removal, and restocking while adhering to established safety protocols.
  • Ensured compliance with health regulations through frequent cleaning and sanitation practices within the food preparation area.
  • Maintained proper food storage procedures, reducing waste and ensuring optimal freshness for all menu items.
  • Assisted in maintaining a clean and sanitary dining environment for the comfort of residents.
  • Collaborated with chefs on special event planning and execution by contributing ideas for menus suited specific themes or dietary needs.


Kitchen Hand

Watergardens Hotel
05.2022 - 06.2023
  • Supported chefs in food preparation tasks such as chopping ingredients, peeling vegetables, and marinating meats.
  • Managed time to juggle multiple tasks simultaneously with ease.
  • Followed proper handling and sanitation procedures to comply with food safety standards and protocols.
  • Chopped vegetables, cut up fruit, and prepared sauces when kitchen staff was busy.
  • Loaded dishes, glasses and tableware into dishwashing machines.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.


Waitress

Yong Green Food
01.2022 - 05.2022
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
  • Maintained clean and welcoming dining environment, ensuring a positive guest experience.
  • Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
  • Presented menus to customers promptly after seating and answered questions about vegan menu items, making recommendations upon request.

Education

Certificate IV - Cookery Cookery

Gen Institue
Melbourne, VIC
12.2024

Certificate III - Commercial Cookery

Gen Institue
Melbourne, VIC
06.2024

Bachelor of Arts - Honours English And Psychology

Kurukshetra University
Kurukshetra
06.2019

Skills

  • Verbal and Written Communication
  • Food Preparation and Safety
  • Cash Handling
  • Company Safety Standards
  • Opening and closing duties
  • Food Preparation Techniques
  • Effective Communication
  • Kitchen Staff Management
  • Adaptive and creative
  • Basic Latte art
  • Sandwich preparation
  • Soft selling
  • Customer Service

Accomplishments

  • Served individually made coffee drinks to over 150 customers daily.
  • Promoted to Mccafe Coordinator after 8 months.

Certification

  • Certified Quality coffee , McCafe - May 2024
  • Workflow and capacity, McCafe- May 2024


Hobbies

I'm passionate about creating and experimenting with a range of vegan dishes as I'm vegan since my birth.

In my spare time i like to engage in activities like yoga, meditation and running.

I like to grow my own fruits, vegetables, and herbs to ensure fresh, organic produce which promotes sustainable living practices.

I'm an  enthusiastic reader with a deep interest in philosophical texts and concepts and diverse taste in literature, including fiction, non-fiction.

Timeline

Food Service Assistant

Mannacare
09.2023 - 04.2024

Kitchen Hand

Watergardens Hotel
05.2022 - 06.2023

Barista

McDonald's
01.2022 - Current

Waitress

Yong Green Food
01.2022 - 05.2022

Certificate IV - Cookery Cookery

Gen Institue

Certificate III - Commercial Cookery

Gen Institue

Bachelor of Arts - Honours English And Psychology

Kurukshetra University

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Divya Manchanda