Divya Manoharan

• Created product roadmaps and involved in
  re-platforming of multiple case management systems
  into unified one and solving problem of
  maintaining multiple legacy systems, touch points and
  automation of key controls
• Prioritized features to attain desired outcomes of
  reduced case touch times, improve quality.
• Achieved significant cost savings of $3M per year.
  through World Check license reductions and minimized
  touch times.
• Championed best practices in Agile Product Management throughout organization, helping to promote a culture of continuous learning and adaptation among colleagues.
• Improved user experience through regular collaboration with UX designers and incorporating feedback from end-users.

• Led end-to-end delivery using Enterprise Product
  Catalogue System, API, Objective, Digital, and AEM
  within tight time frames
• Defined release scope (backlog) for various releases
• Aligned Business and Consumer Banking with
  technology to meet ASIC DDO regulation
• Engaged multiple vendors to ensure desired
  outcomes
• Implemented change management initiatives to facilitate organizational transformation and ensure smooth transitions during periods of growth or restructuring.

• Mentored junior analysts, providing guidance on best practices, technical skills development, and career growth opportunities.
• Led risk engagements for Program Assurance across 3
  Lines of Assurance, ensuring control effectiveness
• Collaborated with stakeholders, provided IAM control.
  recommendations, and delivered actionable insights.
• Investigated exceptions, suggested risk reduction.
  measures, and reported findings to Senior.
  Management
• Utilized bank data for Risk-based Approach, guided.
  new squad members, and delivered on Privacy and
  Cyber Controls Assessment to meet quarterly.
  milestones.

• Documented AS-IS, TO-BE models, mapped controls.
  to Policies
• Provided structured workflows for risk management
• Implemented Risk & Compliance Applications with
  collateral for GRC success at AMP & AEMO
• Improved end-to-end processes with CTI Integration,
  linking telephony to AWS and ServiceNow
  Implementation for ITSM, HR, and finance modules.

• Collaborated with business partner (“Coles) to create great customer experiences and propositions.
• Implementation of Pre- and Post-Login KYC forms as acquired Coles Customers were found to be non-compliant to Citi Regulations
• Worked closely with internal Product, marketing, compliance and portfolio teams to strategize new product launch inclusive of communications and deliver great initiatives. Involved in UAT Testing, Customer Experience Testing and competitor analysis.

• Closely worked with Scrum Master for Sprint Planning and Review/Retrospective sessions and action feedback
• Conducted backlog prioritization workshop to form minimum viable product (MVP) with product owner to ensure deliverables are aligned well with customer journey map.
• Aligned information technology with business needs to create solutions that drive change.
• Proactively backfilled for Scrum Master during leave time for 2 months.
• Benefits Realization 3-5 percent uplift in customer satisfaction and similar saving in its operating expenses

• Conducted workshops to prepare process and Questionnaire/Assessment form for Attestation Process for projects and suppliers.
• Engaged with key stakeholders for signing off requirements, assist with pre and post data checks for go live.
• Evaluated risks related to requirements implementation, testing in Cyber Critical systems Non-Negotiable Controls
• Performed System Testing and Regression testing and raising defects and tracking them until resolution, created Standard Operating Procedures (SOP) and User Guides

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• Supported clients in development of business strategies/cases in order to select right mobile technology partner in order to realize business benefits.
• Explored multiple solutions available in market and evaluated their advantages and disadvantages, bearing in mind key business drivers.
• Engaged with Gartner Research Team
• Provided relevant financial projections on Total Cost of Ownership (TCO) and Return on Investment (ROI)
• Performed Risk Assessments and SWOT analysis of recommended technologies to business, including mitigations.

TCS Internal Products (Mobile Applications, TCS Digital Product Team was formed to customize in-house products considering the client specifics

Roles and Responsibilities.

• Conducted User Requirements & Process Optimization
• Evaluated UX of application is per guidelines of platform (iOS, android and Windows).
• Reduced time-to-market by effectively coordinating resources, tasks, and timelines within team.
• Developed comprehensive roadmaps outlining product vision, goals, and milestones for successful execution.

• Implemented cairngorm and parsley Architecture to develop and integrate code across multiple modules & teams via Agile SCRUM model
• Conducted Code reviews and walkthrough, bug fixing and product enhancements