Divya Mehta
Melbourne
Summary
Senior consulting professional with proven ability to drive strategic initiatives and deliver impactful results. Strong focus on team collaboration, adapting to changing needs, and ensuring reliable performance. Expertise in project management, data analysis, and stakeholder engagement, combined with excellent problem-solving and communication skills. Known for integrity, reliability, and dedication to achieving organizational goals.
Effective advisor communicates well with people of all ages and backgrounds. Excellent eye for detail enabling quick identification of areas for improvement and suggesting strategies to help businesses reach goals. Focused on introducing efficient systems and processes.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Senior Consultant
Infosys AUSTRALIA, MELBOURNE
09.2021 - Current
- As Team leader/ scrum master (IAG), I am working on
- Delivering unified Monitoring Solution for different internal and external applications.
- Preparing Integration design & workflow procedure, working alongside Solution Architect.
- Drove functional requirements discussions and workshops to ensure requirements are clarified and process aligns with the business.
- Support Business Implementation Team in documenting procedures and manual touch points.
- Leveraged Delivery background to streamline administrative tasks, reducing manual effort.
- Document, maintain and track requirements to provide an organized and reliable history of what has been asked.
- Performed role of Scrum master as well performing quarterly sprint planning, PI planning, coordinating multiple application team to deliver the dependency.
- Ensured Epics received from upstream stakeholders meet the Definition of Ready.
- Worked closely with the Product Owner to help build delivery pipeline for teams.
- Worked with the POD leads to ensure that subdomain level Epics are well designed and broken down to Stories for specific POD delivery.
- Performing Agile ceremonies like Daily Standups, Retrospective meetings with business and IT, Quarterly sprint planning, Budget planning, documentation in Confluence.
- Worked closely with the Product Owner to help build delivery pipeline for teams including backlog refinement, sprint planning and managing stakeholder expectations.
- Conduct Discussion sessions with technical team for proposed solution and deliver specification documents.
- Supported and implemented strategic initiatives of upgrading the monitoring solution to AWS data stream through in-depth analysis & translating complex data sets from diverse applications reducing the yearly Licensing cost
- Business Requirement Document preparation and assisting with Business Readiness testing.
- Facilitated detailed walkthrough sessions for delivery teams to help further enrich acceptance criteria and work details.
- Integration and Upgrade planning, implementation & deployment for monitoring applications (New Relic, Solarwinds, Netcool).
- Extensive experience in creating/customizing dashboards/Visualizing data as per business requirements.
- Built CICD pipeline with Jenkins for POC, source code from github.
- Infrastructure planning such as Compute, Storage, Network for High Availability.
- Jenkins pipeline creation and maintenance for various applications in scope.
- Jira as the bug tracking tool to review and fix the bugs and as Scrum Agile tool.
- Profile: Team Lead, Sr Business Analyst, Scrum Master (Project Delivery & Application Support)
System Management Specialist
IBM AUSTRALIA, MELBOURNE
11.2017 - 08.2021
- As On-Shore DevOps Lead (Telstra), I was part of Telstra Monitoring Infrastructure upgrade project
- Requirement gathering about client network infrastructure, current monitoring regime, enhancements and capturing them in requirement document.
- Analyzed and set up the solution design, Budgeting and process modeling for a Software upgrade project
- Arranged Joint Discussions with business and IT team to align the objectives
- Provide effort & cost estimates, impact analysis, task list.
- Testing, maintaining & administrating netcool integrations with south bound interfaces like cisco, juniper devices through SNMP,flat files, ping etc
- Preparing high-level & low level design documents, performing UAT & OAT, handing over the developed NOI solution to support team
- Analyzing & evaluating the performance & capabilities of servers,network infrastructure, alarm handling capacity of object servers for enabling monitoring on netcool
- Participate in the detailing of support / administration / technology processes and evaluation of S/W and H/W products like servers, routers, s/w applications.
- Co-ordination with multiple vendors for stability and maintenance of monitoring environments
- Creating custom scripts to notify the users pro-actively about the incoming problem with alarms like high CPU rate, low memory, unreachable devices
- Using data analytics on historical data (HSDB) alarms to predict the impact of a problem on one network over the other.
- Developing & maintaining database of historical alarm data to create reports & for analyzing the root cause of the issues/incidents occurred in past so that they can be avoided in future
- Maintaining & updating knowledge database with the solutions of the major emergencies /issues
- Designed and executed customized SQL queries, automated triggers, workflows to retrieve data, join data.
- Analyze and translate data into insights and using it to make better business decisions and to deliver customer centric solution. I have also written the High-Level Business Requirement Document for strategic data share between two core assets with in TERADATA and MS SQL
- Profile: Network Development & Support (Dev-ops)
Associate Consultant
HCL TECHNOLOGIES LTD, NOIDA
01.2015 - 03.2017
- Onsite visits & discussions with client about their network infrastructure, netcool monitoring requirement capturing them in requirement document & get BRD walkthrough
- Designing HLD and LLD documents for setting up the netcool monitoring of network infrastructure
- Configuring multiple tools like Solarwinds, HP Openview, HPNNM with netcool using SNMP, NNM probes
- Analyzing & evaluating the capcity/pre-requisites of network infrastructure for enabling monitoring in netcool
- Integrating the network devices/applications with monitoring & ticketing software to enable monitoring of the applications/devices
- Upgrading, maintaining & administrating the fix packs on probe, omnibus, webtop & impact
- Developing custom dashboards over monitoring software console for monitoring teams to enable monitoring of alerts coming from network devices
- Daily maintenance activities to perform the health check of all the network devices, applications as well as checking network performance on webGUI
- Creating & maintaining user accounts, access & user operations on webGUI console.
- Documenting the maintenance procedures, problem diagnosis, root cause analysis, upgrade procedures for NOI upgradation
- Automating the pro-active maintenance for devices/NOI using scripts so as to lower down the manual overhead & ensure adequate performance at all times
- Handing over the webGUI console to monitoring team (Network Operations Centers, Data Centers) for 24
- 7 monitoring of the networks.
- Tested and deployed application enhancements and fixes through netcool impact policies, omnibus triggers on various critical applications.
- Preparing & deploying netcool impact policies to connect netcool with third party tools like CMDB, HSDB, troubleticket tools, RCA tools
- Improved deployment process by implementing automation CGI tools using scripts in webGUI.
- Planned the releases and followed the change management procedure diligently using ITRack tool.
- Managed all Incidents, Problems, Changes and outages with key stakeholders from the Business, Vendors and other IT groups in conjunction with Application Manager
- Built and managed relationships with all stakeholders to understand customer needs and environments so as to provide continuous service improvement
- Providing trainings to monitoring teams & other team members regarding the deployed solution & captured monitoring parameters.
- Profile: Tools Development & Support
Associate
AMERIPRISE INDIA PVT LTD, GURGAON
06.2014 - 12.2014
- Analyzing, evaluating and monitoring NOI network infrastructure in 24
- 7 monitoring platform to ensure the networks are performing at optimal performance.
- Handling daily issues/emergencies coming into the deployed Netcool solution & providing permanent resolution to the problems.
- Recommending the enhancements in the deployed netcool solution to improve the performance of monitoring software.
- Participate in the detailing of support / administration / technology processes and evaluation of S/W and H/W products like object server alarm handling capacity, trouble ticketing rate etc.
- Co-ordination with multiple vendors for stability and maintenance of environments.
- Creating filters, views, maps in webGUI to categorize the netcool alarms to be viewed by monitoring team.
- Using data analytics on historical alarm DB to find out the root cause analysis of the past & future incidents.
- Developing & maintaining database to create reports.
- Maintaining & updating knowledge database with the solutions of the major emergencies /issues raised on networks.
- Experienced in disc partition setup, patch administration, package management in Linux and Solaris.
- Skilled in driving and resolving environment issues related to hardware, operating systems and network.
- Setting up high availability & disaster recovery netcool environment at all layers through netcool gateways & customized scripts.
- Responsible for configuration and availability management of RedHat Linux and Solaris servers through ITM server monitoring.
- Designing user friendly NOI dashboards in webGUI for Network Operation Centre teams & Data Centre Teams so that they can monitor the alerts coming in from different network devices.
- Creating & maintaining user accounts, access & user operations on webGUI console
- Adding new applications (websites) into synthetic monitoring solution for monitoring through Gomez & Dynatrace tool.
- Enabling monitoring of the new network devices through the deployed netcool monitoring solution.
- Profile: Technical Analyst
Sr. Solution Integrator
ERICSSON INDIA GLOBAL SERVICES PVT LTD, GURGAON
09.2010 - 05.2014
- Visiting & gathering the requirements from client about their current network infrastructure & capturing them in requirement document.
- Evaluating the netcool pre-requisites, netcool licensing requirements, DB gateway requirements , Remedy gateway requirements.
- Providing netcool enhancements & up gradation of client’s network infrastructure through feasibility testing.
- Integrating the new network devices/applications with NOI monitoring software to enable monitoring of the applications/devices.
- Debugging the netcool monitoring issues during integration & providing permanent resolution to faults like webgui high availability, alarms not coming in right syntax, trouble ticket creation.
- Developing custom scripts for providing automated pro-active monitoring & daily maintenance of the omnibus alarm count, customer alarm count, netcool components availability.
- Maintaining the network inventory (CMDB) & integrating it with netcool through impact policies & netcool configuration manager.
- Developing custom dashboards over webgui console for monitoring teams to enable monitoring of alerts coming from network devices like interface up/down, device up.down, reach ability etc.
- Daily maintenance activities to perform the health check of all the network components like probes, gateways, process agents, object server, webgui, impact.
- Upgrading the network and netcool components to latest version, applying fix packs for debugging the issues & for providing enhanced capabilities.
- Documenting the maintenance procedures, problem diagnosis, root cause analysis, upgrade procedures.
- Checked System Performance, Testing, Revenue Monitoring and Analysis by generating customized financial reports using SQL queries and Shell scripts.
- Designed and executed customized triggers, procedures and UNIX shell scripts for various L3 tasks.
- Handing over the monitoring software console to monitoring team (Network Operations Centers, Data Centers) for 24
- 7 monitoring of the networks.
- Performing OAT (Operation acceptance testing), UAT (User acceptance testing) for the newly deployed devices.
- Providing training to Network Operations Centers, Data Centers teams about the working of dashboards that has been created on netcool like using filters, views, pages, maps.
- Provided expert and creative solutions to user issues relating to Operational business applications to ensure user satisfaction and improve productivity.
- Profile: Tools maintenance & support
Education
Bachelor of Engineering - Computer Science
Haryana Engineering College
Jagadhri, Haryana01.2010
CBSE - 10+2
01.2006
CBSE - 10th
01.2004
Skills
- Atlassian Tools: GIT, Jenkins, JIRA, Confluence
- Scrum Master Roles and responsibilities, Kanban, Extreme Programming
- Implementation and support for New Relic, SolarWinds, IBM Netcool, NOI, SCOM, Cacti, IBM NCM, Mulesoft, Project Management, Implementation
- Python, UNIX Shell scripting, Perl script, Java
- Advance Excel, IBM Cognos, Visio, MS Dynamics, PowerBI
- Administration for ServiceNow , BMC Remedy
- SQL: MS SQL, Oracle, Teradata
- Cloud Env: AWS, Azure
- ITIL Process: Incident Management, Change Management, Problem Management Configuration Management
- Automation tools: Puppet,GIT,Jenkins,Control M
- Strategic planning
- Software implementation
- Digital transformation
- Teamwork mindset
Accomplishments
- Supervised team of 15 staff members.
- Achieved cost savings by analyzing usage patterns and eliminating low utilization cost
- Documented and resolved daily operational issues proactively which led to 100% SLA
- Managed a cross skilling initiative, achieving 100% participation and improving team adaptability
Certification
- ITIL Certification
- IBM Netcool Certified Professional
- New Relic Certified Professional
- Certified Scrum Master
Timeline
Senior Consultant
Infosys AUSTRALIA, MELBOURNE
09.2021 - Current
System Management Specialist
IBM AUSTRALIA, MELBOURNE
11.2017 - 08.2021
Associate Consultant
HCL TECHNOLOGIES LTD, NOIDA
01.2015 - 03.2017
Associate
AMERIPRISE INDIA PVT LTD, GURGAON
06.2014 - 12.2014
Sr. Solution Integrator
ERICSSON INDIA GLOBAL SERVICES PVT LTD, GURGAON
09.2010 - 05.2014
CBSE - 10+2
CBSE - 10th
Bachelor of Engineering - Computer Science
Haryana Engineering College
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