Summary
Overview
Work History
Education
Skills
Websites
Personal Information
Languages
Timeline
Generic

DIVYA MURUGAN

Rosehill,NSW

Summary

More than 6 years of experience in Administration, customer service, Data entry and AP&AR invoicing and payment process. Tech savvy, Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Hardworking and passionate jobseeker with strong customer service skills, eager to secure positions in administration, payroll, data entry, Customer service or Finance & accounts roles and ready to work with the team to achieve company goals.

Overview

15
15
years of professional experience

Work History

Medical Receptionist/Administrative Officer

Anaryn Obgyn Pty Ltd
Westmead 2145
11.2023 - Current
  • Greeted and checked in patients, updating patient information in computer system.
  • Verified insurance coverage for appointments and collected co-payments as required.
  • Scheduled patient appointments, verifying accuracy of appointment times with providers.
  • Answered incoming calls, responding to inquiries from patients and other medical offices.
  • Assisted with filing of medical records and documents, maintaining accurate electronic files.
  • Performed data entry tasks related to billing and collections procedures.
  • Delivered high-quality administrative and customer service to sustain patient and work flows.
  • Applied knowledge of medical terminology and insurance processes to support office administration productivity.

Claims Officer

BSA Services
Sydney, NSW
02.2023 - 06.2023
  • Handling invoicing process of Accounts payable and Accounts receivable
  • Validation of claims by the technicians
  • Handling the payment process of NBN and Intellihub
  • Responding to wide range of queries from stakeholders
  • Paid attention to detail while completing assignments
  • Handling Payment processing, Bulk Adjustment using Salesforce platform
  • Reconciliation of statement
  • Prepared and mailed invoices to customers, processed payments, and documented account updates
  • Collaborated with internal and external stakeholders for cost transparency.

Admission and Support Executive

Msquare Media PvtLtd
07.2019 - 06.2022
  • Responsible in handling end to end to admission process including assessing the students' documents, obtaining offer letter from the college, conducting pre departure session before travelling abroad for the study
  • (Representing Vancouver Community College Canada)
  • Scheduling meetings, preparing agenda and taking the MOM
  • Handling the queries and concerns of students and agents through mail and calls
  • Entry of Students data in a computerized database on an average speed of 50WPM and review the data for errors
  • Preparing and sending reports to management or institution on timely manner
  • Conducting training sessions (on demand) with students and agents on the college admission process and qualification requirements.

Associate, Finance & Accounts

Xerox Services Pvt Ltd
05.2014 - 09.2015
  • Handled the service desk for General Motors North America Accounts Payable
  • Developed and implemented strategies to increase customer satisfaction and engagement
  • Technical & Non-technical support to customers to give access to DACOR and EDACOR portal to check their payment status and details
  • Clarifying customer query and concern regarding payment and other details through mails, chat and calls
  • Assigning the tasks to other team members using the RightNow Ticketing tool
  • Resolving the complaints of the customers
  • Escalating the unresolved issues to concerned departments.

Associate, Finance & Accounts

EXL Pvt Ltd
02.2011 - 02.2013
  • Worked as finance associate at Symcore project outsourced by 3 major Banks in North America (RBC, BMO, BNS)
  • Performing reconciliation of Bank transactions
  • Maintain high confidentiality regarding the information being dealt with
  • Cheque clearance process and review if there are fraud cheques submitted by any customers and submit the report to the Bank.

Transaction Processor

Xerox Services Pvt Ltd
10.2009 - 11.2010
  • Handling data entry process of the insurance company Coventry Enrolment based USA
  • Entering information into the computerized database on high accuracy and review of data for errors
  • Preparing report and completing the task within the deadline
  • Giving training to the new candidates and supporting them throughout the training period.

Education

Master in social work -

IGNOU
12.2018

Bachelor of Arts: Sociology -

Kerala University
08.2008

High School Diploma -

Higher Secondary Board
06.2003

Skills

  • MSOffice
  • Sales force
  • Office365
  • Intermediate Excel knowledge
  • Pivot table
  • Vlook up
  • Data entry
  • Administrative skill
  • Pronto
  • One Drive
  • Outlook
  • Database management
  • SAP
  • Gentu

Websites

Personal Information

  • Date of Birth: 05/23/1986
  • Gender: Female
  • Nationality: Indian
  • Marital Status: Married
  • Visa Status: Work Visa TSS 482(Full work rights)

Languages

  • English, Full Professional
  • Tamil, Full Professional
  • Malayalam, Native or Bilingual

Timeline

Medical Receptionist/Administrative Officer

Anaryn Obgyn Pty Ltd
11.2023 - Current

Claims Officer

BSA Services
02.2023 - 06.2023

Admission and Support Executive

Msquare Media PvtLtd
07.2019 - 06.2022

Associate, Finance & Accounts

Xerox Services Pvt Ltd
05.2014 - 09.2015

Associate, Finance & Accounts

EXL Pvt Ltd
02.2011 - 02.2013

Transaction Processor

Xerox Services Pvt Ltd
10.2009 - 11.2010

Master in social work -

IGNOU

Bachelor of Arts: Sociology -

Kerala University

High School Diploma -

Higher Secondary Board

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DIVYA MURUGAN