Divya Oli
Adelaide,SA
Summary
Driven professional with proven expertise in beverage preparation and exceptional customer service, honed at Beans The Coffee and Himalayan Java Coffee. Excelled in creating a welcoming atmosphere, enhancing customer satisfaction, and leading teams to success. Skilled in espresso machine operation and fostering positive guest experiences, contributing to significant customer satisfaction scores.
Overview
2
2
years of professional experience
Work History
Barista
Beans The Coffee
2023.02 - 2024.05
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanour and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
Front of House Employee
Himalayan Java Coffee
2022.07 - 2023.01
- Maintained a clean and welcoming environment for guests, contributing to positive dining experiences.
- Handled high-pressure situations with grace, maintaining excellent service standards even during peak hours or understaffed shifts.
- Enhanced customer satisfaction by providing attentive service and addressing inquiries in a timely manner.
- Performed opening and closing duties diligently, ensuring the restaurant was ready for optimal operations each day.
- Assisted servers with delivering food, filling beverages, and retrieving items for guests.
- Increased guest return rate through personable interactions and genuine interest in their dining preferences.
Education
Year 12 - Law (Pre-Law)
Dynamic Secondary School
Banke, Nepal05.2022
Skills
- Friendly and outgoing
- Exceptional customer service
- Team Leadership
- Cash Register Operation
- Espresso machine operation
- Safe Food Handling
- Beverage Preparation
- Hospitality service expertise
- Opening and closing duties
- Up-selling
Timeline
Barista
Beans The Coffee
2023.02 - 2024.05
Front of House Employee
Himalayan Java Coffee
2022.07 - 2023.01
Year 12 - Law (Pre-Law)
Dynamic Secondary School
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