Divya Preetha Kumari Raveendran
Caversham
Summary
Dynamic and compassionate, I excelled at St Jude Guildford Village, enhancing patient well-being through top-notch care and empathy. Leveraging skills in patient care and relationship building, I significantly improved patient satisfaction. My adeptness in multitasking and emotional support underpins my ability to thrive in fast-paced healthcare environments.
Healthcare professional with strong foundation in patient care and medical support. Adept at handling patient needs, collaborating with healthcare teams, and ensuring clean and safe environment. Known for reliability, adaptability, and commitment to achieving positive patient outcomes.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Nursing Assistant
SNS Group Nursing Agency
08.2024 - 09.2024
- Helped patients effectively manage routine bathing, grooming, and other hygiene needs.
- Improved patient satisfaction by providing compassionate assistance with daily activities, such as bathing, dressing, and feeding.
- Promoted a safe and clean environment by maintaining strict adherence to infection control protocols and sanitation standards.
- Engaged in housekeeping tasks by replacing linens and cleaning and sanitizing patient rooms.
Nursing Assistant Intern
St Jude Guildford Village
08.2024 - 08.2024
- Answered patient call lights and performed timely services to enhance physical well-being of patients
- Provided assistance with daily living activities like eating or bathing when necessary
- Supported ADL management related to bathing, dressing, and basic hygiene
- Maintained a clean and safe environment for patients
- Responded quickly to emergency situations while maintaining professionalism at all times
- Kept patients' rooms clean and orderly by making beds and wiping down high-touch surfaces
- Recognized changes in patient conditions immediately and reported any concerns promptly
- Developed collaborative relationships with patients and families
- Demonstrated excellent communication skills when interacting with patients, families, and healthcare staff
- Communicated with patients to determine need for assistance or social and emotional support
- Communicated with patients to ascertain feelings and needed for assistance and social and emotional support
- Established special connections with patients through empathy and relationship-building technique
- Reviewed patient dietary restrictions and food allergies to verify appropriate diet
Customer Service Representative
Timbecon (wood company)
12.2022 - 04.2023
- Assist customers with purchasing decisions by listening to their needs or concerns and recommending optimal solutions
- Answer10-15 phone calls and emails each day to address customers' questions in a timely manner
- Coordinated estimates, product orders, customer inquiries, deliveries and installation using exceptional attention to detail
Front End Team Memeber
Woolwoths Group limited
03.2020 - 08.2022
- Earned title of "#1 Customer Service Representative" in2020 based upon success in contributing to outstanding levels of overall customer satisfaction
- Trained and mentored new customer service agents in company's established customer service methods and standards
- Lead team tasked with developing new customer service protocol that reduced customer wait time by43%
- Communicated with customers via telephone and online to identify individual needs and provide positive solutions
- Interacted well with customers requesting product information and technical support, responding with professionalism and empathy while proactively resolving conflicts to prevent escalation and ensure customer satisfaction
Education
Certificate III - Health Services Assistance (Acute care)
08.2024
Skills
- First Aid/ Safety
- Patient care / safety
- Patient relationship building
- Personal hygiene support
- Teamwork and Collaboration
- Attention to Detail
- Time Management
- Active Listening
- Emotional and Social Support
Certification
- Nursing Assistant( Acute care) completed AUG2024
- FIRST AID CERTIFICATE2024
- WORKING WITH CHILDREN CHECK
- NDIS WORKER ORIENTATION MODULES COMPLETED
- MANUAL HANDLING CERTIFICATE
- MEDICATION COMPETENCY CERTIFICATE
- CURRENT AFP CERTIFICATE
References
Neethu grace Mathew( clinical Nurse)
St John of God midland
Contact number : +61 451 725 818
Email address : neethgrace1993@gmail.com
Emma Johnson ( Department manager)
Company name : Woolworths private limited
Email address : Emma-plunkett@outlook.com
Contact number : 0499191992
Timeline
Nursing Assistant
SNS Group Nursing Agency
08.2024 - 09.2024
Nursing Assistant Intern
St Jude Guildford Village
08.2024 - 08.2024
Customer Service Representative
Timbecon (wood company)
12.2022 - 04.2023
Front End Team Memeber
Woolwoths Group limited
03.2020 - 08.2022
Certificate III - Health Services Assistance (Acute care)
- Nursing Assistant( Acute care) completed AUG2024
- FIRST AID CERTIFICATE2024
- WORKING WITH CHILDREN CHECK
- NDIS WORKER ORIENTATION MODULES COMPLETED
- MANUAL HANDLING CERTIFICATE
- MEDICATION COMPETENCY CERTIFICATE
- CURRENT AFP CERTIFICATE
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