Summary
Overview
Work History
Education
Skills
Certification
Projects
Awards
Timeline
Generic
Divya Raghunath

Divya Raghunath

Project Manager
Canningvale

Summary

Experienced Technical Project Manager with over 15 years delivering large-mid scale programs across government and enterprise, including a $200M multi-agency CAD replacement project with WA Police. PMP and PRINCE2 certified, with end-to-end delivery experience from business case development and inter-agency MoUs through to design, build, test, transition, and decommissioning. Skilled in government governance processes, procurement and tendering, and leading formal review stages such as Gateway reviews. Experienced in managing project budgets, resource planning, and vendor contracts, ensuring alignment with funding models and program outcomes. Comfortable working across agencies and stakeholder groups, chairing Steering Committee and Project Board meetings, and leading user group sessions to support decision-making and maintain momentum. Brings a steady, delivery-focused approach with a strong record of operational improvements, including a 60% reduction in quoting cycle times and 93% user adoption in major system rollouts.

Senior project manager bringing highly credible technical leadership to direct multi-functional project teams engaged in full system development and implementation in high tech environments. Experienced overseeing diverse teams of developers, analysts and quality professionals engaged in complex projects. Solid understanding of project management tools. Project management professional and certified in agile methodology.

Overview

22
22
years of professional experience
1
1
Certification

Work History

Technical Project Manager (Level 7)

WA Police Force
Perth
02.2025 - Current
  • Currently governing the $200 million, multi-agency Computer Aided Dispatch (CAD) Replacement Project, overseeing the transition from initiation through the business change phase in line with WA Government ICT investment governance, Digital Capability Fund (DCF), and Gateway Review processes, ensuring compliance with relevant legislation and informing key stakeholders.
  • Completed the delivery of the Application for Concept Approval (ACA) and secured seed funding for a 12-month extended business case phase, while integrating stakeholder engagement and communication strategies to influence and inform project outcomes.
  • 2025-2026 business case phase, while working closely with WA Treasury, the Office of Digital Government (AOT), and executive stakeholders to ensure effective collaboration and external relationships, aligning with emerging trends in project management and informing strategic decisions.
  • Collaborating with WA Treasury and AOT to develop an investment-ready Business Case, including a Pricing Comparator, Cost-Benefit Analysis (CBA), and Net Present Value (NPV) modelling across multiple solution options, aligning to benefits measures and costs, ensuring alignment with project plans and project resources, while informing stakeholders.
  • Designing and managing a two-stage Expression of Interest (EOI) process in partnership with the Department of Finance, ensuring compliance with WA Government procurement frameworks, CUA guidelines, and the Buy Local Policy, while facilitating stakeholder evaluations and engagement to inform decision-making.
  • Facilitated over 20 multi-agency workshops (Mar-Jun 2025) with WA Police, DFES, and Department of Health using Joint Application Design (JAD) and user story mapping and finalised a comprehensive Business Requirements Document (BRD) with 95% completeness, showcasing development of robust project plans and informing stakeholders.
  • Maintaining a master deliverables register and updating an integrated master project schedule using MS Project and visualising project health with Power BI, ensuring effective resource management, dependency tracking, and inclusion of newly onboarded stakeholders, while adhering to relevant legislation and informing project status.
  • Managing the project's RAID log, and applying risk controls consistent with the agency's risk guidelines and appetite.
  • Reporting to and coordinating across multiple governance forums including the Steering Committee, Project Board, Business & Technical User Groups, Users Group, Admin Group, Financial Management Owners Group, and the internal Project Team-maintaining an 88% stakeholder satisfaction rating through consistent, transparent communication, influencing decision-making processes and informing on project progress.
  • Building and sustaining strong relationships with internal and external stakeholders, including WA Police, DFES, WA Health, WA Treasury, and solution vendors, to ensure alignment and delivery across all workstreams, thereby enhancing stakeholder management and influencing positive outcomes through informed decision-making.
  • Achieved 100% delivery of scheduled workshops and requirements milestones (industry KPI: 85%), informing stakeholders of progress.
  • Supported a 95% requirements completeness rate for the BRD (industry target: 90%+ for major ICT projects), informing stakeholders of the achievement.
  • Supported early-stage vendor solution evaluation aligned with SLAs, and data residency requirements, facilitating effective implementation strategies and ensuring compliance with legislation, while informing stakeholders.

Technical Project Manager - Product & Technical Enablement

Akamai Technologies
Perth
02.2018 - 12.2023
  • Company Overview: (Remote)
  • Led the migration of the legacy Momentum system to Apttus CPQ as part of a strategic quote-to-order transformation program. The work focused on modernising sales operations, integrating CRM and ERP systems, and improving compliance and automation across global sales, finance and legal functions. Program delivered with a $2.5M budget using a hybrid of PMBOK, Agile and Waterfall approaches.
  • Managed the program end to end, including integration, scope, cost, risk, and stakeholder management. Developed and maintained the program charter, work breakdown structure, and milestone plan using MS Project and JIRA.
  • Coordinated delivery across a cross-functional team of over 25 resources, covering business analysis, solution architecture, system configuration, UAT and deployment. Maintained full milestone alignment across regions and functions.
  • Led business process mapping and requirements gathering through stakeholder workshops, documenting decisions and managing change requests through Confluence.
  • Oversaw the design and implementation of quoting workflows, pricing logic and approval hierarchies within Apttus. This reduced quoting cycle time by 60 percent, improved compliance and significantly lowered manual error rates.
  • Directed data migration for over 10,000 products and pricing structures, achieving zero critical issues at cutover and ensuring stability during transition.
  • Implemented structured governance, including a RAID log and regular Steering Committee reporting, with clear mitigation plans for integration, adoption and data quality risks.
  • Applied schedule and cost controls throughout delivery, monitoring earned value and ensuring the program remained on budget and completed ahead of planned hypercare closure.
  • Managed vendor relationships across three external partners, defining clear deliverables and tracking KPIs and quality checkpoints throughout delivery.
  • Delivered training and change support to 250+ users, including live sessions, video tutorials and a searchable knowledge base. Achieved over 90 percent user adoption in the first month.
  • Completed hypercare in six weeks, transitioning to BAU with fully documented support handover. System performance stabilised 15 percent ahead of forecast.
  • (Remote)

Manager, Program Management - Partner Enablement and Channel Strategy

Akamai Technologies
Singapore
05.2015 - 01.2018
  • Company Overview: Singapore, Singapore
  • Program Manager with extensive experience leading partner enablement and channel strategy programs in technology and cloud security environments. I bring a practical understanding of how to design and scale initiatives that improve partner performance, accelerate time to market and support business growth. My approach balances commercial awareness with structured planning, stakeholder alignment and clear execution.
  • Led global partner enablement programs across SaaS and cybersecurity portfolios, supporting the onboarding of over 50 strategic partners through structured playbooks, digital certification tools and cloud-based training platforms. This helped reduce ramp-up time and improved partner readiness across APJ, EMEA and North America.
  • Designed and rolled out scalable sales enablement frameworks integrated with Salesforce, including technical deep-dives, use-case driven content, and solution briefs. These efforts contributed to a year-on-year increase in partner-led revenue and helped shorten the sales cycle.
  • Built and managed role-based certification programs using Prometric and internal LMS tools, resulting in a steady increase in certified partners and stronger engagement across cloud security and performance use cases.
  • Used insights from Salesforce, Marketo and Tableau to guide partner lifecycle strategy. This supported a 30 percent increase in new partner acquisition within a year and added $2 million in pipeline growth.
  • Worked closely with product and marketing teams to launch a cloud security campaign for the channel. This included joint webinars, co-branded assets and MDF planning, leading to strong uptake and new revenue in the mid-market segment.
  • Improved the efficiency of training content delivery by consolidating vendor relationships and moving to a centralised cloud-based platform. This reduced costs and improved the quality and reach of enablement material globally.
  • Oversaw a global certification program involving more than 500 partners, using structured feedback loops and performance monitoring to increase adoption and raise satisfaction across partner teams.
  • Applied Agile and PMP-based practices to manage delivery, including sprint planning, stakeholder engagement, RAID tracking and post-launch reviews. These helped maintain focus across complex workstreams and ensure consistent execution.
  • Singapore, Singapore

Lead Program Manager- Training and Enablement

Akamai Technologies
Singapore
01.2010 - 01.2015
  • Company Overview: Singapore
  • Designed and executed a global training framework for Customers and Partners, conducting 50 Sales & Pre-Sales workshops that contributed to $4M in revenue.
  • Directed the strategic planning and execution of the 'Next Generation Leadership Program,' identifying and mentoring emerging leaders through C-Level executive engagement, resulting in 5 certifications awarded annually to 30 participants.
  • Oversaw the program for building digital certifications on Credly, facilitating certification for four teams each year, which led to 40 certifications and a 10% increase in team performance.
  • Designed and introduced the innovative 'Live Virtual Training' program, resulting in a 15% increase in webinar offerings and generating an additional $1 M in revenue.
  • Singapore

Account Manager / Sales Analyst

Akamai Technologies
Bengaluru
01.2008 - 01.2010
  • Company Overview: Bengaluru, India
  • Led upsell and cross-sell initiatives for revenue by $2M through targeted account.
  • Managed a diverse portfolio of 50+ accounts, increasing cross-sell revenue by 20%, effectively identifying client needs, and driving adoption of new solutions.
  • Optimized customer engagement processes, reducing churn by 15% and improving client trust through prompt issue resolution and continuous follow-up.
  • Secured $1.5M in additional revenue by negotiating and closing multi-year contract renewals, delivering exceptional service and value to clients.
  • Improved revenue forecasting accuracy by 15% through data analysis of customer purchasing patterns and renewal cycles, enabling more reliable business planning.
  • Implemented personalized support strategies for key clients, resulting in a 25% increase in client retention and overall business growth.
  • Developed tailored account plans for individual clients, leading to 20% year-over-year growth and improved satisfaction levels.
  • Worked with internal teams to ensure 95% on-time project delivery for client initiatives, contributing to higher satisfaction rates and more efficient execution.
  • Bengaluru, India

Revenue Accountant

AOL INDIA Pvt Ltd
Bengaluru
01.2006 - 01.2008
  • Streamlined the audit request workflow, reducing response time by 40%, which improved the overall efficiency of financial reviews and ensured timely compliance.
  • Delivered meticulous documentation and data analysis for over 20 annual audit requests, achieving a 98% satisfaction rate from auditors and reinforcing trust in financial practices.
  • Launched targeted digital marketing campaigns for key accounts, generating a 50% increase in lead conversions and adding $800K to annual revenue.
  • Successfully penetrated new market segments, acquiring 20+ new accounts in one fiscal year, which contributed to a revenue increase of $1 M.
  • Launched a client retention program that reduced churn by 15%, translating to an estimated $700k in retained revenue over two years.
  • Identified cross-selling opportunities within the client base, contributing to a 25% increase in revenue from complementary product offerings, totaling $1 M in additional sale.

Customer Support Representative

IBM India Pvt Ltd
Bengaluru
01.2004 - 01.2006
  • Provided exceptional support to over 100 customers daily regarding credit card collections and mortgage queries, enhancing customer satisfaction scores by 25%.
  • Effectively managed and resolved complex payment disputes, resulting in a 30% reduction in overdue accounts and improving collection efficiency.
  • Consistently met and exceeded monthly collection targets by 20% through effective negotiation and relationship-building with customers.
  • Assisted in training and onboarding new customer support representatives, enhancing team performance and ensuring a consistent approach to customer service.

Education

Certification in PMP -

Project Management Institute
Singapore
08.2016

Masters in Business Adminstration - Marketing

Sikkim Manipal University
Bengaluru, India
09.2011

Bachelor of Science - Chemistry, Botany and Environmental Science

Mount Carmel College
Bengaluru, India
06.2004

Skills

  • Stakeholder Management
  • Project Plans
  • Stakeholder Engagement
  • Leadership
  • Collaboration
  • Regulations
  • Communication Strategies
  • Communications
  • Facilitate
  • Written and Verbal Communication
  • Business Change
  • Project Resources
  • Development
  • Context
  • External Relationships
  • Influence
  • Legislation
  • Inform
  • MS Project
  • JIRA
  • Confluence
  • Salesforce
  • Apttus CPQ
  • SAP ERP
  • DocuSign
  • Power BI

Certification

  • PMP Certification, Project Management Institute, 08/16
  • Scrum Certification, 01/16

Projects

  • Technical Enablement Portfolio for Cloud Security, Created and delivered over 180 training and sales materials for customers and resellers, using MEDDIC and ADDIE frameworks.
  • Automated Budget Tracking Implementation, Built and rolled out an automated budget tracking system that connected with tools like Oracle Fin Ops and Tableau.
  • Cloud Security Acquisition Programs, Led three acquisition-focused training programs with competitive insights and tailored sales playbooks.
  • Skywalker Certification Program, Managed the Skywalker certification program, working with Credly to set up a digital platform.
  • LumApps Migration Change Management, Took charge of change management for the Lumapps intranet migration, creating training materials and leading workshops.
  • Global Team Management, Led a global team of six program managers running Cloud Security and Business Transformation projects.
  • PMO Management, Ran the PMO for six cross-functional teams including Marketing, Product, Sales, and Customer Success.

Awards

  • Titans Award, Akamai Technologies, 01/20, Nominated for supporting the EMEA-NER Sales Region in achieving their targeted quotas by leading the successful launch of the new Apttus Quote-to-Order system.
  • Most Valuable Player, Akamai Technologies, 01/21, Recognised as Most Valuable Player for 2021-2022 for supporting the successful delivery of a key Cloud Security project.

Timeline

Technical Project Manager (Level 7)

WA Police Force
02.2025 - Current

Technical Project Manager - Product & Technical Enablement

Akamai Technologies
02.2018 - 12.2023

Manager, Program Management - Partner Enablement and Channel Strategy

Akamai Technologies
05.2015 - 01.2018

Lead Program Manager- Training and Enablement

Akamai Technologies
01.2010 - 01.2015

Account Manager / Sales Analyst

Akamai Technologies
01.2008 - 01.2010

Revenue Accountant

AOL INDIA Pvt Ltd
01.2006 - 01.2008

Customer Support Representative

IBM India Pvt Ltd
01.2004 - 01.2006

Certification in PMP -

Project Management Institute

Masters in Business Adminstration - Marketing

Sikkim Manipal University

Bachelor of Science - Chemistry, Botany and Environmental Science

Mount Carmel College

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Divya RaghunathProject Manager